FirstService Residential
Front Desk / Hospitality
FirstService Residential, California, Missouri, United States, 65018
Front Desk / Hospitality
– FirstService Residential
Salary Range:
$23.00/hr – $25.00/hr
Job Overview:
The Resident Services Associate / Front Desk serves as the ambassador to all resident first impressions on behalf of the community of Rancho Mission Viejo. This position primarily provides exceptional customer service to residents as part of the front desk team, demonstrating strong communication, telephone, and customer service skills.
Compensation:
$23.00/hr – $25.00/hr – commensurate with experience, education, and specific job responsibilities.
Job Responsibilities
High‑level front‑end concierge services to residents to provide a quality community lifestyle experience.
Respond to residents professionally, courteously, and timely.
Answer the telephone professionally and handle messages courteously, accurately and timely.
Assist residents with amenity reservation process and service requests.
Assist with facility management responsibilities including monitoring service providers/contractors and all facility operations.
Respond to homeowner inquiries regarding facility usage and maintenance concerns.
Receive and inspect materials delivered for various projects to ensure quality and quantities and notify the applicable responsible party.
Assist in vendor and sub‑contractor performance and act on concerns or issues as directed by management.
Attend and participate in designated meetings or functions as requested by management.
Collaborate and assist with all RanchLife and RanchRide activities and events relating to facility readiness and staffing.
Anticipate and improve services by obtaining and evaluating resident observations and feedback.
Track accomplishments and challenges, constantly evaluating service levels.
Initiate preparation of activity logs, incident reports, Management Reports and other documentation required for risk management or governing agencies.
Assist in investigations and tape/log reviews for unusual incidents.
Other duties as assigned.
Skills & Qualifications
Follow oral and written directions, keep accurate records, fill out logs and journals, and perform administrative functions.
Work effectively with co‑workers, clients, vendors, and others by sharing ideas constructively and positively.
Strong ethical practices.
Proficient speaking, reading and writing English.
Bilingual Spanish desirable.
General math skills.
Determine next level involvement for problem resolution.
Demonstrate good judgment.
Work well under pressure and deadlines, independently and prioritize time effectively.
Make decisions and solve problems creatively.
Practice and adhere to global service standards.
Conduct business with highest personal, professional and ethical conduct.
Ensure safety precautions followed while performing work.
Follow all policies and Standard Operating Procedures.
Perform special projects, tasks and other related duties as assigned.
Model positive attitude and customer service skills when communicating with clients and associates.
Strong verbal and written communication skills.
Ensure confidentiality between company, board members, homeowners and staff.
Enforce rules, regulations and policies established by the Board of Directors.
Well groomed and maintain professional demeanor at all times.
Outstanding administrative and organizational skills, multitasking ability.
Research information efficiently.
Identify priorities and implement efficiencies.
Keep commitments; keep others informed of work progress, timetables and issues.
Address others with respectful identifier, respecting workforce diversity.
Education & Experience
Previous experience in front‑end customer service in property management, concierge services in hospitality or similar industries.
At least 2 years working with a 55+ demographic desirable.
Certification in CPR and First Aid desirable.
College‑level courses in Business, Hospitality or Management desirable.
Physical Requirements And Working Environment
Sit and/or stand for extended periods.
Lett up to 35 pounds for community events and activities setup and teardown.
Finger dexterity for keyboard use.
Handle pressure and stress related to the job.
Work effectively with co‑workers, clients and others constructively.
Small office conditions at an onsite facility.
Occasional evening and weekend meetings/events.
Consistent and regular attendance required.
Hours over and above normal office hours will occur, including evenings, holidays and some weekends. Schedule subject to change.
Tools & Equipment Used
General office equipment.
Valid California State Driver’s License and state‑mandated insurance.
Hours Monday – Friday: 8:30 AM – 5:00 PM (hours subject to change to accommodate business needs)
What We Offer
Medical, dental, and vision plans (full time and part time 30+ hours).
Part time 20+ hours qualify for dental and vision.
401K match.
Time off including vacation, sick and company paid holidays.
Pet insurance available.
Tuition reimbursement.
Legal services.
Free emotional wellbeing and daily life assistance support for all associates.
Domestic partner coverage.
Health savings account.
Flexible spending account.
About Us FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top‑tier medical, dental, and retirement benefits, career training and support for continued professional development.
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
Equal Opportunity Employer:
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, and applicable local ordinances. All offers of employment are contingent upon a satisfactory background check.
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– FirstService Residential
Salary Range:
$23.00/hr – $25.00/hr
Job Overview:
The Resident Services Associate / Front Desk serves as the ambassador to all resident first impressions on behalf of the community of Rancho Mission Viejo. This position primarily provides exceptional customer service to residents as part of the front desk team, demonstrating strong communication, telephone, and customer service skills.
Compensation:
$23.00/hr – $25.00/hr – commensurate with experience, education, and specific job responsibilities.
Job Responsibilities
High‑level front‑end concierge services to residents to provide a quality community lifestyle experience.
Respond to residents professionally, courteously, and timely.
Answer the telephone professionally and handle messages courteously, accurately and timely.
Assist residents with amenity reservation process and service requests.
Assist with facility management responsibilities including monitoring service providers/contractors and all facility operations.
Respond to homeowner inquiries regarding facility usage and maintenance concerns.
Receive and inspect materials delivered for various projects to ensure quality and quantities and notify the applicable responsible party.
Assist in vendor and sub‑contractor performance and act on concerns or issues as directed by management.
Attend and participate in designated meetings or functions as requested by management.
Collaborate and assist with all RanchLife and RanchRide activities and events relating to facility readiness and staffing.
Anticipate and improve services by obtaining and evaluating resident observations and feedback.
Track accomplishments and challenges, constantly evaluating service levels.
Initiate preparation of activity logs, incident reports, Management Reports and other documentation required for risk management or governing agencies.
Assist in investigations and tape/log reviews for unusual incidents.
Other duties as assigned.
Skills & Qualifications
Follow oral and written directions, keep accurate records, fill out logs and journals, and perform administrative functions.
Work effectively with co‑workers, clients, vendors, and others by sharing ideas constructively and positively.
Strong ethical practices.
Proficient speaking, reading and writing English.
Bilingual Spanish desirable.
General math skills.
Determine next level involvement for problem resolution.
Demonstrate good judgment.
Work well under pressure and deadlines, independently and prioritize time effectively.
Make decisions and solve problems creatively.
Practice and adhere to global service standards.
Conduct business with highest personal, professional and ethical conduct.
Ensure safety precautions followed while performing work.
Follow all policies and Standard Operating Procedures.
Perform special projects, tasks and other related duties as assigned.
Model positive attitude and customer service skills when communicating with clients and associates.
Strong verbal and written communication skills.
Ensure confidentiality between company, board members, homeowners and staff.
Enforce rules, regulations and policies established by the Board of Directors.
Well groomed and maintain professional demeanor at all times.
Outstanding administrative and organizational skills, multitasking ability.
Research information efficiently.
Identify priorities and implement efficiencies.
Keep commitments; keep others informed of work progress, timetables and issues.
Address others with respectful identifier, respecting workforce diversity.
Education & Experience
Previous experience in front‑end customer service in property management, concierge services in hospitality or similar industries.
At least 2 years working with a 55+ demographic desirable.
Certification in CPR and First Aid desirable.
College‑level courses in Business, Hospitality or Management desirable.
Physical Requirements And Working Environment
Sit and/or stand for extended periods.
Lett up to 35 pounds for community events and activities setup and teardown.
Finger dexterity for keyboard use.
Handle pressure and stress related to the job.
Work effectively with co‑workers, clients and others constructively.
Small office conditions at an onsite facility.
Occasional evening and weekend meetings/events.
Consistent and regular attendance required.
Hours over and above normal office hours will occur, including evenings, holidays and some weekends. Schedule subject to change.
Tools & Equipment Used
General office equipment.
Valid California State Driver’s License and state‑mandated insurance.
Hours Monday – Friday: 8:30 AM – 5:00 PM (hours subject to change to accommodate business needs)
What We Offer
Medical, dental, and vision plans (full time and part time 30+ hours).
Part time 20+ hours qualify for dental and vision.
401K match.
Time off including vacation, sick and company paid holidays.
Pet insurance available.
Tuition reimbursement.
Legal services.
Free emotional wellbeing and daily life assistance support for all associates.
Domestic partner coverage.
Health savings account.
Flexible spending account.
About Us FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top‑tier medical, dental, and retirement benefits, career training and support for continued professional development.
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
Equal Opportunity Employer:
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, and applicable local ordinances. All offers of employment are contingent upon a satisfactory background check.
#J-18808-Ljbffr