DSI
At DSI, we have over 40 years of experience in sales enablement and customized business solutions, delivering value that drives results for our clients and partners. We’re looking for passionate individuals eager to make an impact in sales and customer service.
Job Overview The Retail Support Specialist (RSS) delivers frontline support to AT&T customers in high‑traffic national retail environments. You will engage directly with customers and retail partners to resolve account, billing, device, and service concerns in fast‑paced, high‑volume situations.
Key Responsibilities
Provide professional, friendly, and solutionUTION‑focused support to AT&T customers in national retail locations.
Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
Troubleshoot wireless devices, network issues, and feature functionality.
Operate effectively in high‑volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
Act as the AT&T subject‑matter expert for retail employees and third‑party labor partners.
Serve as the primary AT unread‑representative for partners, leading in‑store support for retail escalations.
Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best‑in‑class customer experience.
Navigate multiple systems simultaneously while engaging with customers in real time.
Document all interactions thoroughly and accurately.
Adhere учреждения to company policies, compliance requirements, and privacy standards.
Meet or exceed performance metrics including quality, efficiency, and customer satisfaction scores.
Execute and maintain approved planograms for mobile devices and signage.
Maintain inventory accuracy for display devices and fixtures.
Add, remove, and reposition phones, fixtures, and promotional material per planogram updates.
Work closely with cross‑functional teams such as technical support, billing, fraud, customer care, and escalation agents.
Share insights on recurring issues to improve processes and customer experience.
Maintain a positive, professional demeanor during all interactions.
This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to eight hours per day.
Ability to work flexible schedules, including evenings, weekends, and holidays as needed based on business requirements.
Comfortable working in busy, customer‑facing environments with frequent interaction and problem‑solving demands.
Requirements
Strong customer service and communication skills.
Ability to handle high‑stress or escalated situations with professionalism.
Proficiency in multitasking and navigating complex systems.
Detail‑oriented with strong problem‑solving abilities.
Preferred Qualifications
Experience in wireless communications, retail customer service, or technical support.
Previous call center or retail support experience is a plus. What We Offer
Competitive starting pay of $26 per hour.
Comprehensive training and development programs.
A supportive and engaging team environment.
Opportunities for career growth and advancement.
Benefits
Medical, Dental, Vision, and Life insurance available on the first day of the month following your first day of employment.
401(kסטע Plan with employer matching ملايين after one year of employment.
Paid vacation, personal/sick days, and bereavement time after 90 days.
Employee Profit Sharing Program.
50% AT&T wireless discount.
Paid training.
Advancement opportunities — we prefer to promote from within.
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Job Overview The Retail Support Specialist (RSS) delivers frontline support to AT&T customers in high‑traffic national retail environments. You will engage directly with customers and retail partners to resolve account, billing, device, and service concerns in fast‑paced, high‑volume situations.
Key Responsibilities
Provide professional, friendly, and solutionUTION‑focused support to AT&T customers in national retail locations.
Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
Troubleshoot wireless devices, network issues, and feature functionality.
Operate effectively in high‑volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
Act as the AT&T subject‑matter expert for retail employees and third‑party labor partners.
Serve as the primary AT unread‑representative for partners, leading in‑store support for retail escalations.
Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best‑in‑class customer experience.
Navigate multiple systems simultaneously while engaging with customers in real time.
Document all interactions thoroughly and accurately.
Adhere учреждения to company policies, compliance requirements, and privacy standards.
Meet or exceed performance metrics including quality, efficiency, and customer satisfaction scores.
Execute and maintain approved planograms for mobile devices and signage.
Maintain inventory accuracy for display devices and fixtures.
Add, remove, and reposition phones, fixtures, and promotional material per planogram updates.
Work closely with cross‑functional teams such as technical support, billing, fraud, customer care, and escalation agents.
Share insights on recurring issues to improve processes and customer experience.
Maintain a positive, professional demeanor during all interactions.
This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to eight hours per day.
Ability to work flexible schedules, including evenings, weekends, and holidays as needed based on business requirements.
Comfortable working in busy, customer‑facing environments with frequent interaction and problem‑solving demands.
Requirements
Strong customer service and communication skills.
Ability to handle high‑stress or escalated situations with professionalism.
Proficiency in multitasking and navigating complex systems.
Detail‑oriented with strong problem‑solving abilities.
Preferred Qualifications
Experience in wireless communications, retail customer service, or technical support.
Previous call center or retail support experience is a plus. What We Offer
Competitive starting pay of $26 per hour.
Comprehensive training and development programs.
A supportive and engaging team environment.
Opportunities for career growth and advancement.
Benefits
Medical, Dental, Vision, and Life insurance available on the first day of the month following your first day of employment.
401(kסטע Plan with employer matching ملايين after one year of employment.
Paid vacation, personal/sick days, and bereavement time after 90 days.
Employee Profit Sharing Program.
50% AT&T wireless discount.
Paid training.
Advancement opportunities — we prefer to promote from within.
#J-18808-Ljbffr