West Shore Home
Customer Service Specialist – Grand Rapids, MI
Location:
Grand Rapids, MI (ONSITE)
Schedule:
Monday-Friday, 7:30am-4:00pm (Full-Time)
About the Company:
West Shore Home isDl technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of bathrooms, windows, doors, and flooring. Operating in over 40 locations nationwide with over 3,000 employees.
Purpose of the Position:
As a Customer Service Specialist at West Shore Home, you will ensure that each interaction with our customers exceeds expectations. You will report directly to{o} the General Manager and work closely with the Regional Operations Department.
Key Role Accountabilities
Handle inbound calls and make outbound calls each day, establishing long-term relationships with our customer base.
Respond to customer requests via phone, e mail, website, and other company employees for support regarding previously installed products.
Report customer escalations/emergencies directly to the General Manager and Customer Service Manager.
Order necessary parts through manufacturers and schedule service bezañ when needed.
Keep customers aware of any service‑related schedule changes.
Must‑Have Requirements
A passion for building relationships.
A desire to work independently, efficiently, and with high accountability.
A proven track record of success in customer service that exceeds expectations.
Benefits
Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long‑Term Disability)
401(k) plans with company match.
HSA plan with company match.
Paid holidays and paid time off (PTO).
Employee Referral Program.
Employee Discount Program.
Paid training and unlimited professional growth potential.
Compensation The hourly pay for this position is $20‑$22 per hour. Please note that the pay range provided is an estimate at the time of posting. Final compensation may vary based on experience, knowledge, skills, and abilities, as well as geographic location.
Culture and Community West Shore Home has earned the Top Workplaces USA award as one of the nation’s top employers, recognized in Leadership, Purpose & Values, and Compensation & Benefits. We bring happiness to every home® beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits. Learn more here: https://westshorehome.com/community
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. All employees are subject to a pre‑employment screening process including a background check and drug screen. We will provide ഖreasonable accommodations for qualified individuals with disabilities. If you require a reasonable accommodation in completing the application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.
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Grand Rapids, MI (ONSITE)
Schedule:
Monday-Friday, 7:30am-4:00pm (Full-Time)
About the Company:
West Shore Home isDl technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of bathrooms, windows, doors, and flooring. Operating in over 40 locations nationwide with over 3,000 employees.
Purpose of the Position:
As a Customer Service Specialist at West Shore Home, you will ensure that each interaction with our customers exceeds expectations. You will report directly to{o} the General Manager and work closely with the Regional Operations Department.
Key Role Accountabilities
Handle inbound calls and make outbound calls each day, establishing long-term relationships with our customer base.
Respond to customer requests via phone, e mail, website, and other company employees for support regarding previously installed products.
Report customer escalations/emergencies directly to the General Manager and Customer Service Manager.
Order necessary parts through manufacturers and schedule service bezañ when needed.
Keep customers aware of any service‑related schedule changes.
Must‑Have Requirements
A passion for building relationships.
A desire to work independently, efficiently, and with high accountability.
A proven track record of success in customer service that exceeds expectations.
Benefits
Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long‑Term Disability)
401(k) plans with company match.
HSA plan with company match.
Paid holidays and paid time off (PTO).
Employee Referral Program.
Employee Discount Program.
Paid training and unlimited professional growth potential.
Compensation The hourly pay for this position is $20‑$22 per hour. Please note that the pay range provided is an estimate at the time of posting. Final compensation may vary based on experience, knowledge, skills, and abilities, as well as geographic location.
Culture and Community West Shore Home has earned the Top Workplaces USA award as one of the nation’s top employers, recognized in Leadership, Purpose & Values, and Compensation & Benefits. We bring happiness to every home® beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits. Learn more here: https://westshorehome.com/community
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. All employees are subject to a pre‑employment screening process including a background check and drug screen. We will provide ഖreasonable accommodations for qualified individuals with disabilities. If you require a reasonable accommodation in completing the application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.
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