State of Oregon
Operations Support (Public Benefits Specialist – Entry) Bilingual Required Engli
State of Oregon, Salem, Oregon, us, 97308
Operations Support (Public Benefits Specialist – Entry) Bilingual Required English/Spanish!
Join to apply for the Operations Support (Public Benefits Specialist – Entry) Bilingual Required English/Spanish! role at 싶 State of Oregon.
Base Pay Range
Initial Posting Date:
01/12/2026
Application Deadline:
01/19/2026
Agency:
Department of Human Services
Salary Range:
$3,705 - $4,833
Position Type:
Employee
Position Title:
Operations Support (Public Benefits Specialist – Entry) Bilingual Required English/Spanish!
Job Description Note:
Effective Feb. 1, 2026, the compensation plan for this position will be increased to reflect a Cost-of‑Living Adjustment (COLA) جگ 2.5%. The salary listed in this posting does not reflect the COLA.
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve Menü diversity and inclusion.
Bilingual Required – English & Spanish
To qualify for this positionelah, you must be bilingual in English & Spanish. The job offer will be contingent upon passing speaking and writing tests evaluating your proficiency in the bilingual requirements for this position. Upon passing the tests, you will receive 5% bilingual differential pay.
Summary Of Duties
Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.
Support the infrastructure of the office by supporting the day‑to‑day operation.
Assist Oregonians in‑person, over the phone or by email to resolve any questions or concerns by providing support with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning & Care (DELC) programs.
Assist Oregonians through a trauma‑informed lens.
May include financial desk responsibilities.
Provide support for the business functions within the office.
Learn more about our programs. As your work providing services will be through the Self‑Sufficiency Program (SSP).
Minimum Qualifications
To qualify for this position, you must be bilingual in Spanish and English.
Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, ensuring information on applications is complete and accurate, completing necessary documents, etc.; OR
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes
Extensive experience providing front‑line customer service in a high‑volume, fast‑paced reception or front desk environment.
Proven ability to adapt communication styles to effectively convey complex rules, regulations, and procedures to diverse audiences.
Demonstrated expertise in supporting customers facing financial or emotional hardship with professionalism, empathy, and compassion.
Experienced in accurately entering and verifying detailed data.
Skilled in handling, collecting, and safeguarding confidential and sensitive information with a high degree of integrity and discretion.
Proficient in navigating various digital platforms, such as Microsoft Word, Excel, email systems, and online search tools.
Working Conditions
Work schedule is a regular work week, Monday‑Friday.
Experience constant contact with the public, including contact with and possibly de‑es بحسبs customers experiencing emotional and financial stress.
Experience high volume of computer work, using various computer programs in a fast‑paced team environment.
Priorities and procedures may change daily and require the ability to be flexible in application of procedures.
This position works in a storefront office.
Attention all candidates!
Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process.
Please include detailed work and education history.
Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the-z hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
Background Checks And Requirements
If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to Twain disqualification. Additional background check information available upon request.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I‑9 form confirming authorization to work in the United States. ODHS will use E‑Verify to confirm that you are authorized to work in the United States.
A valid driver’s license and acceptable driving record may be required for this position.
reemsburg #J-18808-Ljbffr
Base Pay Range
Initial Posting Date:
01/12/2026
Application Deadline:
01/19/2026
Agency:
Department of Human Services
Salary Range:
$3,705 - $4,833
Position Type:
Employee
Position Title:
Operations Support (Public Benefits Specialist – Entry) Bilingual Required English/Spanish!
Job Description Note:
Effective Feb. 1, 2026, the compensation plan for this position will be increased to reflect a Cost-of‑Living Adjustment (COLA) جگ 2.5%. The salary listed in this posting does not reflect the COLA.
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve Menü diversity and inclusion.
Bilingual Required – English & Spanish
To qualify for this positionelah, you must be bilingual in English & Spanish. The job offer will be contingent upon passing speaking and writing tests evaluating your proficiency in the bilingual requirements for this position. Upon passing the tests, you will receive 5% bilingual differential pay.
Summary Of Duties
Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.
Support the infrastructure of the office by supporting the day‑to‑day operation.
Assist Oregonians in‑person, over the phone or by email to resolve any questions or concerns by providing support with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning & Care (DELC) programs.
Assist Oregonians through a trauma‑informed lens.
May include financial desk responsibilities.
Provide support for the business functions within the office.
Learn more about our programs. As your work providing services will be through the Self‑Sufficiency Program (SSP).
Minimum Qualifications
To qualify for this position, you must be bilingual in Spanish and English.
Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, ensuring information on applications is complete and accurate, completing necessary documents, etc.; OR
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes
Extensive experience providing front‑line customer service in a high‑volume, fast‑paced reception or front desk environment.
Proven ability to adapt communication styles to effectively convey complex rules, regulations, and procedures to diverse audiences.
Demonstrated expertise in supporting customers facing financial or emotional hardship with professionalism, empathy, and compassion.
Experienced in accurately entering and verifying detailed data.
Skilled in handling, collecting, and safeguarding confidential and sensitive information with a high degree of integrity and discretion.
Proficient in navigating various digital platforms, such as Microsoft Word, Excel, email systems, and online search tools.
Working Conditions
Work schedule is a regular work week, Monday‑Friday.
Experience constant contact with the public, including contact with and possibly de‑es بحسبs customers experiencing emotional and financial stress.
Experience high volume of computer work, using various computer programs in a fast‑paced team environment.
Priorities and procedures may change daily and require the ability to be flexible in application of procedures.
This position works in a storefront office.
Attention all candidates!
Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process.
Please include detailed work and education history.
Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the-z hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
Background Checks And Requirements
If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to Twain disqualification. Additional background check information available upon request.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I‑9 form confirming authorization to work in the United States. ODHS will use E‑Verify to confirm that you are authorized to work in the United States.
A valid driver’s license and acceptable driving record may be required for this position.
reemsburg #J-18808-Ljbffr