Auto Driveaway Systems, LLC
Company Overview
Auto Driveaway,
one of the largest professional driveaway companies in the United States is seeking an energetic, safety-focused Operations Manager to execute dispatch operations at our Jacksonville, FL location. Auto Driveaway is a leading national provider of professional vehicle relocation services. Auto Driveaway primarily serves large corporate fleets, fleet management companies, upfitters, dealerships and vehicle and truck OEMs with fast, safe and reliable door-to-door driveaway service nationwide. Services include fleet shipping and fleet management services; single vehicle "door-to-door driveaway" shipping; short-term and reconditioning services across all asset types. We accomplish this with personalized customer experience, an unwavering commitment to safety, and a national network of professional drivers, helping to ensure quality, accountability, and reliability on every trip.
Position Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Responsibilities
Motivates a staff of professional drivers and office personnel.
Evaluates condition of incoming and departing vehicles to identify all defects and request approval for recommended services (Auto Detail, Preventative Maintenance and Body Repair).
Track and manage all active vehicle services through a cloud-based ERP system.
Manage, maintain and establish relationships with vehicle service providers to maintain the highest quality outcomes for services performed on client vehicles.
Complete title and registration services at DMV locations on behalf of Auto Driveaway and our clients.
Evaluate incoming pickup and delivery requests and determine driver assignments.
Analyze client orders and available drivers, plan and execute within client needs and expectations.
Maintain 100% updates of internal systems, ensuring customer communication.
Evaluate problematic conditions affecting service level and react accordingly to resolve issues.
Communicate with personnel or customers regarding estimated time of delivery or pickup. Coordinate delivery炒 times to ensure customer satisfaction.
Monitor and equalize assignments to ensure maximum efficiency of pick-up and delivery assets to staff.
Monitor and ensure performance of the internal system that supports the dispatch function.
Analyze reports on a daily basis القاهرة identify areas of improved efficiency.
Implement driver assignments based beach workforce availability scheduling parameters, ensure open issues for customer service are researched and resolved. Develop action plans with drivers to reduce service failures.
Develop action plans to correct deficiencies in service levels.
Communicate with regional manager in formulating driver efficiency and work schedules.
Ensure compliance with all FMCSR, State and Local regulations regarding dispatch operations and communication.
Assist with the development of emergency contingency plans.
Ensure all services are performed to client expectations.
Ensure drivers maintain and submit receipts for all services performed.
Support corporate goals and objectives.
Ensure all drivers are directed and managed within corporate personnel policies and procedures.
Ensure proper security of company and customer assets.
The incumbent of this position is expected to perform all other related duties as assigned.
Safely operate Company and Client vehicles as needed.
Requirements
This position蜂requires the ability to multi-task, establish priorities, complete assignments thoroughly and accurately, communicate effectively across company divisions and departments, and read and comprehend information.
Must have strong management, human relations and communication skills.
Ideal candidate will possess a strong logistic skill set.
An understanding of customer service delivery techniques and problem-solving methods.
Must be able to travel 2-3 times a year for meetings.
Auto Driveaway maintains a smoke-free work environment in accordance with company policy and applicable law.
Auto Driveaway participates in E-Verify to confirm employment eligibility.
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one of the largest professional driveaway companies in the United States is seeking an energetic, safety-focused Operations Manager to execute dispatch operations at our Jacksonville, FL location. Auto Driveaway is a leading national provider of professional vehicle relocation services. Auto Driveaway primarily serves large corporate fleets, fleet management companies, upfitters, dealerships and vehicle and truck OEMs with fast, safe and reliable door-to-door driveaway service nationwide. Services include fleet shipping and fleet management services; single vehicle "door-to-door driveaway" shipping; short-term and reconditioning services across all asset types. We accomplish this with personalized customer experience, an unwavering commitment to safety, and a national network of professional drivers, helping to ensure quality, accountability, and reliability on every trip.
Position Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Responsibilities
Motivates a staff of professional drivers and office personnel.
Evaluates condition of incoming and departing vehicles to identify all defects and request approval for recommended services (Auto Detail, Preventative Maintenance and Body Repair).
Track and manage all active vehicle services through a cloud-based ERP system.
Manage, maintain and establish relationships with vehicle service providers to maintain the highest quality outcomes for services performed on client vehicles.
Complete title and registration services at DMV locations on behalf of Auto Driveaway and our clients.
Evaluate incoming pickup and delivery requests and determine driver assignments.
Analyze client orders and available drivers, plan and execute within client needs and expectations.
Maintain 100% updates of internal systems, ensuring customer communication.
Evaluate problematic conditions affecting service level and react accordingly to resolve issues.
Communicate with personnel or customers regarding estimated time of delivery or pickup. Coordinate delivery炒 times to ensure customer satisfaction.
Monitor and equalize assignments to ensure maximum efficiency of pick-up and delivery assets to staff.
Monitor and ensure performance of the internal system that supports the dispatch function.
Analyze reports on a daily basis القاهرة identify areas of improved efficiency.
Implement driver assignments based beach workforce availability scheduling parameters, ensure open issues for customer service are researched and resolved. Develop action plans with drivers to reduce service failures.
Develop action plans to correct deficiencies in service levels.
Communicate with regional manager in formulating driver efficiency and work schedules.
Ensure compliance with all FMCSR, State and Local regulations regarding dispatch operations and communication.
Assist with the development of emergency contingency plans.
Ensure all services are performed to client expectations.
Ensure drivers maintain and submit receipts for all services performed.
Support corporate goals and objectives.
Ensure all drivers are directed and managed within corporate personnel policies and procedures.
Ensure proper security of company and customer assets.
The incumbent of this position is expected to perform all other related duties as assigned.
Safely operate Company and Client vehicles as needed.
Requirements
This position蜂requires the ability to multi-task, establish priorities, complete assignments thoroughly and accurately, communicate effectively across company divisions and departments, and read and comprehend information.
Must have strong management, human relations and communication skills.
Ideal candidate will possess a strong logistic skill set.
An understanding of customer service delivery techniques and problem-solving methods.
Must be able to travel 2-3 times a year for meetings.
Auto Driveaway maintains a smoke-free work environment in accordance with company policy and applicable law.
Auto Driveaway participates in E-Verify to confirm employment eligibility.
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