CooperSurgical
Inside Sales Representative- Tucson, AZ
CooperSurgical, Tucson, Arizona, United States, 85718
Job Overview
Position: Inside Sales Representative (Tucson, AZ)
Company: CooperSurgical
CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we’re driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – we support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond.
Job Summary The Stem Cell Sales Development Representative (Inside Sales Representative) in Tucson, AZ communicates with expectant families the value of cord blood banking, empowering them to make an informed choice on their banking options through superior service and accuracy of information.
Responsibilities
Educate families on their cord blood banking options, empowering them to make an informed decision.
Deliver superior customer service on all inbound and outbound calls, emails, and chat sessions.
Remain current on all procedural activities and follow‑ups.
Stay current on all training and other administrative tasks.
Meet or exceed monthly, quarterly, and yearly sales and client service goals.
Adhere to all Consumer Sales processes and policies.
Review recorded calls with the manager to identify best practices and areas of opportunity.
Ensure quality standards are met per company Quality Policy.
Generate IRs to capture client and other relevant issues.
May be trained as a mentor/trainer.
Ensure client data, including personal, credit card and medical information, is protected.
Qualifications, мастки, Skills & Abilities
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customer groups.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving Navi'able variables in standardized situations.
Computer Skills: Knowledge of Siebel Systems, Contact Management systems; Microsoft Internet Explorer, Microsoft Excel; familiarity with MS Office.
Other Requirements:
May be required to work hours (weekends/holidays) outside the normal business schedule.
Responsible for monitoring work hours to avoid overtime accrual. Overtime must be approved by a manager.
May be required to be accessible by pager/cell phone during off hours.
Work hours dictated by the Consumer Sales department requirements.
Experience 2+ years of previous inside sales or call center experience is a plus/preferred.
Education Bachelor’s degree or combination of equivalent experience.
Benefits As an employee of CooperSurgical, you’ll receive a comprehensive compensation plan, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more.
Equal Opportunity Statement We are committed to equal employment opportunity regardless of race, color,anine, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you are interested in applying and require special assistance or accommodations due to a disability, please contact us at talent.acquisition@coopersurgical.com.
Seniority level Entry level
Employment type Full‑time
Job function Sales and Business Development
Industry Medical Equipment Manufacturing
#J-18808-Ljbffr
Company: CooperSurgical
CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we’re driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – we support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond.
Job Summary The Stem Cell Sales Development Representative (Inside Sales Representative) in Tucson, AZ communicates with expectant families the value of cord blood banking, empowering them to make an informed choice on their banking options through superior service and accuracy of information.
Responsibilities
Educate families on their cord blood banking options, empowering them to make an informed decision.
Deliver superior customer service on all inbound and outbound calls, emails, and chat sessions.
Remain current on all procedural activities and follow‑ups.
Stay current on all training and other administrative tasks.
Meet or exceed monthly, quarterly, and yearly sales and client service goals.
Adhere to all Consumer Sales processes and policies.
Review recorded calls with the manager to identify best practices and areas of opportunity.
Ensure quality standards are met per company Quality Policy.
Generate IRs to capture client and other relevant issues.
May be trained as a mentor/trainer.
Ensure client data, including personal, credit card and medical information, is protected.
Qualifications, мастки, Skills & Abilities
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customer groups.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving Navi'able variables in standardized situations.
Computer Skills: Knowledge of Siebel Systems, Contact Management systems; Microsoft Internet Explorer, Microsoft Excel; familiarity with MS Office.
Other Requirements:
May be required to work hours (weekends/holidays) outside the normal business schedule.
Responsible for monitoring work hours to avoid overtime accrual. Overtime must be approved by a manager.
May be required to be accessible by pager/cell phone during off hours.
Work hours dictated by the Consumer Sales department requirements.
Experience 2+ years of previous inside sales or call center experience is a plus/preferred.
Education Bachelor’s degree or combination of equivalent experience.
Benefits As an employee of CooperSurgical, you’ll receive a comprehensive compensation plan, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more.
Equal Opportunity Statement We are committed to equal employment opportunity regardless of race, color,anine, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you are interested in applying and require special assistance or accommodations due to a disability, please contact us at talent.acquisition@coopersurgical.com.
Seniority level Entry level
Employment type Full‑time
Job function Sales and Business Development
Industry Medical Equipment Manufacturing
#J-18808-Ljbffr