Gallagher Bassett
NY Workers Compensation Claims Supervisor
Gallagher Bassett, Syracuse, New York, United States
Senior Recruiter @ Gallagher Bassett | Talent Acquisition, Relationship Building | Claims
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview This role is a senior position focused on leading a Workers Compensation claims team, ensuring best practices, managing talent, and driving operational excellence within the New York jurisdiction.
Role Specifics
Jurisdictions: NY
Licenses: NY
Location: Fully remote
How You'll Make An Impact
Supervise:
Lead and encourage a Workers Compensation claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.
Promote Best Practices:
Guide claims team to handle claims in accordance with GB’s Best Practices.
Drive Talent:
Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.
Manage Workloads:
Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency.
Utilize Technology:
Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.
Client Communication:
Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.
Prioritize and Develop:
Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.
About You Ideal candidates for this position will have:
Claims Background: Workers Compensation, indemnity/lost time
Prior leadership experience: 1-3 years of supervisory experience
Jurisdictional Experience: NY
Required Qualifications
High School Diploma
Minimum of 10 years related claims experience
Appropriately licensed and/or certified in all states in which claims are being handled
Knowledge of all team member related functions
Desired
Bachelor's Degree
1-3 years of supervisory experience
Compensation and Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Minimum Core Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(k) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other Benefits Include
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
We Value Inclusion and Diversity Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (including transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, reasonable accommodations will be made for known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose undue hardship on the operation of our business.
Seniority Level Not applicable
Employment Type Full-time
Job Function Finance and Sales
Industries Insurance
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Overview This role is a senior position focused on leading a Workers Compensation claims team, ensuring best practices, managing talent, and driving operational excellence within the New York jurisdiction.
Role Specifics
Jurisdictions: NY
Licenses: NY
Location: Fully remote
How You'll Make An Impact
Supervise:
Lead and encourage a Workers Compensation claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.
Promote Best Practices:
Guide claims team to handle claims in accordance with GB’s Best Practices.
Drive Talent:
Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.
Manage Workloads:
Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency.
Utilize Technology:
Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.
Client Communication:
Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.
Prioritize and Develop:
Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.
About You Ideal candidates for this position will have:
Claims Background: Workers Compensation, indemnity/lost time
Prior leadership experience: 1-3 years of supervisory experience
Jurisdictional Experience: NY
Required Qualifications
High School Diploma
Minimum of 10 years related claims experience
Appropriately licensed and/or certified in all states in which claims are being handled
Knowledge of all team member related functions
Desired
Bachelor's Degree
1-3 years of supervisory experience
Compensation and Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Minimum Core Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(k) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other Benefits Include
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
We Value Inclusion and Diversity Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (including transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, reasonable accommodations will be made for known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose undue hardship on the operation of our business.
Seniority Level Not applicable
Employment Type Full-time
Job Function Finance and Sales
Industries Insurance
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