RICOH COLOMBIA
Job Title
Senior On‑Site Service Specialist Summary
Join our dynamic team as a Senior On‑Site Service Specialist. You will play a pivotal role in transforming our clients' experience through top‑notch operations support. Your day‑to‑day duties will include handling high‑volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. You will perform maintenance, troubleshoot equipment, and provide reception services, becoming the heart of our service delivery. Roles and Responsibilities
Operate high‑volume 2D or 3D print and copy machines, ensuring top‑notch quality and efficiency. Provide essential equipment troubleshooting and promptly escalate technical issues for resolution. Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests. Maintain meticulous records, manage inventory, and calculate charges for rendered services. Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions. Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment. Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties. Qualifications (Must Have)
High school diploma or GED, coupled with minimum one year of relevant work experience. Proficiency in basic computer skills, including MS Office Suite. Strong communication skills and ability to thrive in a fast‑paced, customer‑centric environment. Qualifications (Nice To Have)
Previous experience in copy jobs or related fields. Basic knowledge of electronics and copier equipment repair. Valid driver's license with minimum auto insurance coverage. About Us
Come Create at Ricoh: We are a team driven by passion and purpose, aspiring to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join our high‑performance team and our commitment to excellence. Invest In Yourself
Choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with a Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA). Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually. Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. Job Details
Seniority level: Entry level Employment type: Full‑time Job function: Other Industry: IT Services and IT Consulting
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Senior On‑Site Service Specialist Summary
Join our dynamic team as a Senior On‑Site Service Specialist. You will play a pivotal role in transforming our clients' experience through top‑notch operations support. Your day‑to‑day duties will include handling high‑volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. You will perform maintenance, troubleshoot equipment, and provide reception services, becoming the heart of our service delivery. Roles and Responsibilities
Operate high‑volume 2D or 3D print and copy machines, ensuring top‑notch quality and efficiency. Provide essential equipment troubleshooting and promptly escalate technical issues for resolution. Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests. Maintain meticulous records, manage inventory, and calculate charges for rendered services. Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions. Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment. Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties. Qualifications (Must Have)
High school diploma or GED, coupled with minimum one year of relevant work experience. Proficiency in basic computer skills, including MS Office Suite. Strong communication skills and ability to thrive in a fast‑paced, customer‑centric environment. Qualifications (Nice To Have)
Previous experience in copy jobs or related fields. Basic knowledge of electronics and copier equipment repair. Valid driver's license with minimum auto insurance coverage. About Us
Come Create at Ricoh: We are a team driven by passion and purpose, aspiring to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join our high‑performance team and our commitment to excellence. Invest In Yourself
Choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with a Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA). Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually. Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. Job Details
Seniority level: Entry level Employment type: Full‑time Job function: Other Industry: IT Services and IT Consulting
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