Member Experience Specialist – Contact Center

A financial services institution in Grand Rapids is looking for a Contact Center Specialist to be the first point of contact for members. The role involves responding to inquiries, assisting with account information, and ensuring compliance with established processes. The ideal candidate will have 1-2 years of experience in a financial institution, preferably a credit union, along with excellent communication skills and a proactive approach to problem-solving. This is an opportunity to contribute to a customer-focused environment. #J-18808-Ljbffr