D4fdot
SERVICE PLAZA QUALITY AMBASSADOR - 55013049
D4fdot, West Palm Beach, Florida, United States, 33412
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SERVICE PLAZA QUALITY AMBASSADOR - 55013049 Date: Jan 12, 2026
The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .
Requisition No:867957
Agency: Department of Transportation
Working Title: SERVICE PLAZA QUALITY AMBASSADOR - 55013049
STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION
JOB POSTING DESCRIPTION 878 / Business Development and Concession Mgmt.
OPEN COMPETITIVE
SELECTED EXEMPT SERVICE
CONTACT PERSON: Emmani Henry
CONTACT PHONE NUMBER: 407-264-3252
CONTACT EMAIL ADDRESS: Emmani.Henry@dot.state.fl.us
ANTICIPATED BI-WEEKLY SALARY: $2,379.76
Join FDOT+', 'andbe part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.
To ensure honesty and transparency, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead сервис toפק applicant being removed fromาการ consideration.
Candidates must be United States (U.S.) citizens or lawfully authorized alien workers. Visa sponsorship is not available.
Our Mission The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.
Our Vision As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatal обновekra free.
The Work You Will Do: Service Plazaப்பு Quality Ambassador- Turnpike Enterprise – Business Development & Concession Mgmt.
This position will provide on-site monitoring and support at Service Plazas and Convenience Stores along Florida’s Turnp:-пке. This role ensures concessionaire and vendor compliance with the Concession Agreement by overseeing plaza cleanliness, service quality, operating hours, staffing, safety, and facility maintenance.
The Difference You Will Make: Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.
How You Will Grow: FDOT encourages our team members to grow through engagement, empowerment, training, and professionaldevelopment. Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor‑led courses.
Where You Will Work: West Palm Beach, FL 33413
Annual Salary Range: $52,640.81 - $61,873.76
Your Specific Responsibilities: Provides onsite oversight at Service Plazas and Convenience Stores on Florida’s Turnpike. Monitors the performance of the concessionaire and their vendors to ensure compliance to the requirements outlined in the Concession Agreement. This oversight includes monitoring plaza cleanliness and appearance, quality of service, efficiency, concept operating hours, staffing levels, safety, and maintenance of building and grounds. Responsible for providing real-time feedback to concessionaire’s onsite team on issues that need immediate attention and correction; and escalates issues to Business Development and Concessions Management (BDCM) managers.
Acts as an ambassador for Florida’s Turnpike Enterprise to provide information on SunPass and other information as requested. Assist customers with SunPass kiosks as needed.
Monitors compliance to requirements related to pricing of food, beverages,008 merchandise, fuel, and other products sold. Assists with validation of market basket analysis.
Reports maintenance issues falling under Florida Department of Transportation (FDOT)’s responsibility to the Facilities group, obtains work orders and tracks progress to resolution.
Provides critical support during hurricane season to assist with traffic through Service Plazas pre- and post‑storm, and where needed in preparation for storm arrival and in other emergency situations.
The Successful Candidate will have the following required Knowledge, Skills, and Abilities: Knowledge of:
concessions, food & beverage, retail, or other customer‑facing worsening.
Skills in: 'avance
the use of projets Microsoft Office products including Outlook, Word and Excel
completing reports and uploading documents/pub photographs
dealing with the public and assisting with customer service issues
Ability to:
monitor and assess performance of service plaza operations use a laptop, smart phone and tablet communicate effectively verbally and in writing
establish and maintain effective working relationships with others
understand and apply applicable rules, regulations, policies, procedures and requirements relating to operational and management analysis activities
organize data into logical format for presentation in reports and documents
collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work and other activities relating to the improvement of operational and management practices
work independently
Other Job-Related Requirements: A Class E Driver License required.
This position requires a valid Class E driver license with an acceptable driving record in accordance with the Department’s Driver’s Record Requirements Policy. An unacceptable driving record.Gravity is defined الجو as any of the following:
three (3) or more moving violations in the past three (3) years that accumulate three (3) or more points per violation;
any two (2) convictions of reckless driving in the past three (3) years;
a suspension or revocation of the driver license for moving violations in the past three (3) years; and
a suspension or revocation for refusal to take a sobriety test, or any suspension or revocation for a DUI conviction, in the past four (4) years.
Your driving record will be reviewed and the status of your driver license confirmed.
The State’s total compensation package for employees features a highly competitive set of employee benefits including:
Health insurance (over 90% employer paid)
$25,000 life insurance policy (100% employer paid)
私は Dental, vision and supplemental insurances
State of Florida retirement package 10 paid holidays a year
Generous vacation and sick leave
Tuition waiver for public college courses
Special Requirements: You will be required выпhows provide your Social Security Number to conduct required conducta. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or သိ appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY. \.CONTemplasin In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affim potatoesental Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation’s Human Resources Office at (850) stehen-414-5300 for assistance.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Location: WEST PALM BEACH, FL, US, 33413
Nearest Major Market:
Palm Beach Nearest Secondary Market:
Miami
For assistance, call the People First Service Center at (877) 562-7287 Monday - Friday, 8: témo a.m. to 6 Fah p.m., Eastern time
#J-18808-Ljbffr
SERVICE PLAZA QUALITY AMBASSADOR - 55013049 Date: Jan 12, 2026
The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .
Requisition No:867957
Agency: Department of Transportation
Working Title: SERVICE PLAZA QUALITY AMBASSADOR - 55013049
STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION
JOB POSTING DESCRIPTION 878 / Business Development and Concession Mgmt.
OPEN COMPETITIVE
SELECTED EXEMPT SERVICE
CONTACT PERSON: Emmani Henry
CONTACT PHONE NUMBER: 407-264-3252
CONTACT EMAIL ADDRESS: Emmani.Henry@dot.state.fl.us
ANTICIPATED BI-WEEKLY SALARY: $2,379.76
Join FDOT+', 'andbe part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.
To ensure honesty and transparency, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead сервис toפק applicant being removed fromาการ consideration.
Candidates must be United States (U.S.) citizens or lawfully authorized alien workers. Visa sponsorship is not available.
Our Mission The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.
Our Vision As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatal обновekra free.
The Work You Will Do: Service Plazaப்பு Quality Ambassador- Turnpike Enterprise – Business Development & Concession Mgmt.
This position will provide on-site monitoring and support at Service Plazas and Convenience Stores along Florida’s Turnp:-пке. This role ensures concessionaire and vendor compliance with the Concession Agreement by overseeing plaza cleanliness, service quality, operating hours, staffing, safety, and facility maintenance.
The Difference You Will Make: Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.
How You Will Grow: FDOT encourages our team members to grow through engagement, empowerment, training, and professionaldevelopment. Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor‑led courses.
Where You Will Work: West Palm Beach, FL 33413
Annual Salary Range: $52,640.81 - $61,873.76
Your Specific Responsibilities: Provides onsite oversight at Service Plazas and Convenience Stores on Florida’s Turnpike. Monitors the performance of the concessionaire and their vendors to ensure compliance to the requirements outlined in the Concession Agreement. This oversight includes monitoring plaza cleanliness and appearance, quality of service, efficiency, concept operating hours, staffing levels, safety, and maintenance of building and grounds. Responsible for providing real-time feedback to concessionaire’s onsite team on issues that need immediate attention and correction; and escalates issues to Business Development and Concessions Management (BDCM) managers.
Acts as an ambassador for Florida’s Turnpike Enterprise to provide information on SunPass and other information as requested. Assist customers with SunPass kiosks as needed.
Monitors compliance to requirements related to pricing of food, beverages,008 merchandise, fuel, and other products sold. Assists with validation of market basket analysis.
Reports maintenance issues falling under Florida Department of Transportation (FDOT)’s responsibility to the Facilities group, obtains work orders and tracks progress to resolution.
Provides critical support during hurricane season to assist with traffic through Service Plazas pre- and post‑storm, and where needed in preparation for storm arrival and in other emergency situations.
The Successful Candidate will have the following required Knowledge, Skills, and Abilities: Knowledge of:
concessions, food & beverage, retail, or other customer‑facing worsening.
Skills in: 'avance
the use of projets Microsoft Office products including Outlook, Word and Excel
completing reports and uploading documents/pub photographs
dealing with the public and assisting with customer service issues
Ability to:
monitor and assess performance of service plaza operations use a laptop, smart phone and tablet communicate effectively verbally and in writing
establish and maintain effective working relationships with others
understand and apply applicable rules, regulations, policies, procedures and requirements relating to operational and management analysis activities
organize data into logical format for presentation in reports and documents
collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work and other activities relating to the improvement of operational and management practices
work independently
Other Job-Related Requirements: A Class E Driver License required.
This position requires a valid Class E driver license with an acceptable driving record in accordance with the Department’s Driver’s Record Requirements Policy. An unacceptable driving record.Gravity is defined الجو as any of the following:
three (3) or more moving violations in the past three (3) years that accumulate three (3) or more points per violation;
any two (2) convictions of reckless driving in the past three (3) years;
a suspension or revocation of the driver license for moving violations in the past three (3) years; and
a suspension or revocation for refusal to take a sobriety test, or any suspension or revocation for a DUI conviction, in the past four (4) years.
Your driving record will be reviewed and the status of your driver license confirmed.
The State’s total compensation package for employees features a highly competitive set of employee benefits including:
Health insurance (over 90% employer paid)
$25,000 life insurance policy (100% employer paid)
私は Dental, vision and supplemental insurances
State of Florida retirement package 10 paid holidays a year
Generous vacation and sick leave
Tuition waiver for public college courses
Special Requirements: You will be required выпhows provide your Social Security Number to conduct required conducta. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or သိ appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY. \.CONTemplasin In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affim potatoesental Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation’s Human Resources Office at (850) stehen-414-5300 for assistance.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Location: WEST PALM BEACH, FL, US, 33413
Nearest Major Market:
Palm Beach Nearest Secondary Market:
Miami
For assistance, call the People First Service Center at (877) 562-7287 Monday - Friday, 8: témo a.m. to 6 Fah p.m., Eastern time
#J-18808-Ljbffr