Paradigm
Conference Call Coordinator
– Paradigm Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. With a legacy of value‑based care since 1991, we excel in risk‑based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs. We’re proud to be recognized again as a Great Place to Work® and to earn a spot on Fortune’s Best Workplaces in Health Care™ list for the third consecutive year. We’re seeking a master scheduler to coordinate and prioritize conference calls for up to 10 team members across multiple time zones. This fully remote role operates on standard hours of 8 a.m. to 5 p.m. in your local time zone. Responsibilities
Coordinate and schedule conferences for Network Managers, Medical Directors, internal staff, and carrier contacts (customers). Work with the Paradigm Management Team to prioritize and organize conferences by urgency and time frame. Coordinate with the assigned DKA to establish carrier availability for customer education calls. Provide customer service to both internal and external customers, acting as a liaison and problem‑solving partner with the Management Team. Manage frequent high‑demand and high‑urgency situations effectively and calmly. Communicate with internal customers, medical doctors, and staff in a professional manner. Qualifications
Education – High school diploma or equivalent. Experience – Minimum five years in administrative support services with success in a fast‑moving, demanding environment. Advanced computer skills, including extensive knowledge of Microsoft Word and Outlook. Language Skills – Excellent oral communication skills and phone presence; ability to read, comprehend instructions, prioritize workload, and produce written correspondence. Customer Service – Strong telephone skills; upbeat, attentive, and capable of prioritizing competing needs of multiple customers. Problem Solving – Ability to define problems, collect data, establish facts, draw valid conclusions, and devise creative solutions. Capable of multitasking in a paced work environment and handling last‑minute changes. Any combination of education, experience, or knowledge that demonstrates the ability to perform the functions of the position will be accepted. Benefits
Health and Wellness – PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only). Financial Incentives – Competitive salaries, 401(k) matching, employer‑paid life and disability insurance, flexible spending and commuter accounts, and employer‑matched HSA contributions. Vacation – Paid time off and personal holiday programs to support work‑life balance. Volunteer Time – Full and part‑time employees receive one paid day per calendar year to give back to their communities. Learning and Development – Support for continuous learning through the Learning Excellence at Paradigm (LEAP) program. Paradigm believes in fostering a diverse and inclusive workplace that reflects the society we serve. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. For necessary accommodations during the application or interview process, contact Leave Management at leave.management@paradigmcorp.com. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or any other federal, state or local protected class. Seniority level:
Mid‑Senior level Employment type:
Part‑time Job function:
Management and Manufacturing Industries:
Insurance
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– Paradigm Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. With a legacy of value‑based care since 1991, we excel in risk‑based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs. We’re proud to be recognized again as a Great Place to Work® and to earn a spot on Fortune’s Best Workplaces in Health Care™ list for the third consecutive year. We’re seeking a master scheduler to coordinate and prioritize conference calls for up to 10 team members across multiple time zones. This fully remote role operates on standard hours of 8 a.m. to 5 p.m. in your local time zone. Responsibilities
Coordinate and schedule conferences for Network Managers, Medical Directors, internal staff, and carrier contacts (customers). Work with the Paradigm Management Team to prioritize and organize conferences by urgency and time frame. Coordinate with the assigned DKA to establish carrier availability for customer education calls. Provide customer service to both internal and external customers, acting as a liaison and problem‑solving partner with the Management Team. Manage frequent high‑demand and high‑urgency situations effectively and calmly. Communicate with internal customers, medical doctors, and staff in a professional manner. Qualifications
Education – High school diploma or equivalent. Experience – Minimum five years in administrative support services with success in a fast‑moving, demanding environment. Advanced computer skills, including extensive knowledge of Microsoft Word and Outlook. Language Skills – Excellent oral communication skills and phone presence; ability to read, comprehend instructions, prioritize workload, and produce written correspondence. Customer Service – Strong telephone skills; upbeat, attentive, and capable of prioritizing competing needs of multiple customers. Problem Solving – Ability to define problems, collect data, establish facts, draw valid conclusions, and devise creative solutions. Capable of multitasking in a paced work environment and handling last‑minute changes. Any combination of education, experience, or knowledge that demonstrates the ability to perform the functions of the position will be accepted. Benefits
Health and Wellness – PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only). Financial Incentives – Competitive salaries, 401(k) matching, employer‑paid life and disability insurance, flexible spending and commuter accounts, and employer‑matched HSA contributions. Vacation – Paid time off and personal holiday programs to support work‑life balance. Volunteer Time – Full and part‑time employees receive one paid day per calendar year to give back to their communities. Learning and Development – Support for continuous learning through the Learning Excellence at Paradigm (LEAP) program. Paradigm believes in fostering a diverse and inclusive workplace that reflects the society we serve. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. For necessary accommodations during the application or interview process, contact Leave Management at leave.management@paradigmcorp.com. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or any other federal, state or local protected class. Seniority level:
Mid‑Senior level Employment type:
Part‑time Job function:
Management and Manufacturing Industries:
Insurance
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