Helm
Customer Service & Fulfillment Support
Target Marketing Group, a Helm Company, is growing, and we’re looking for a detail-oriented, customer-focused professional to join our team! If you enjoy working in a fast-paced, collaborative office environment and take pride in keeping orders, details, and customer communications running smoothly, this could be a great fit for you.
What You’ll Do
Support customer service and/or fulfillment processes from order entry through delivery
Input, track, and manage orders with accuracy and attention to detail
Communicate with clients and customers regarding order status, artwork approvals, shipping updates, and delivery confirmations
Coordinate with vendors and internal teams to resolve order issues, shortages, damages, or returns
Assist with SKU setup, stock reviews, and order/program tracking
Review artwork, branding, and personalization details to ensure accuracy and compliance
Maintain clear documentation and order notes for internal follow-up
Provide administrative support to Account Executives and team members as needed
Contribute to a positive team environment by supporting shared goals
Requirements
2+ years of customer service or administrative support experience
Strong organizational, multitasking, and time-management skills
Excellent written and verbal communication skills
High level of accuracy and attention to detail
Ability to work independently and collaboratively
Proficiency in Microsoft Office 365 (Outlook, Excel, Word, Teams, SharePoint)
Familiarity with order systems, inventory, or fulfillment processes is a plus
College degree preferred but not required
Positive attitude and willingness to adapt in a dynamic work environment
What We Offer
A dynamic, office-based work environment
Opportunities for professional growth and development
A collaborative and supportive team culture
Salary $40,000-$50,000
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Advertising Services
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What You’ll Do
Support customer service and/or fulfillment processes from order entry through delivery
Input, track, and manage orders with accuracy and attention to detail
Communicate with clients and customers regarding order status, artwork approvals, shipping updates, and delivery confirmations
Coordinate with vendors and internal teams to resolve order issues, shortages, damages, or returns
Assist with SKU setup, stock reviews, and order/program tracking
Review artwork, branding, and personalization details to ensure accuracy and compliance
Maintain clear documentation and order notes for internal follow-up
Provide administrative support to Account Executives and team members as needed
Contribute to a positive team environment by supporting shared goals
Requirements
2+ years of customer service or administrative support experience
Strong organizational, multitasking, and time-management skills
Excellent written and verbal communication skills
High level of accuracy and attention to detail
Ability to work independently and collaboratively
Proficiency in Microsoft Office 365 (Outlook, Excel, Word, Teams, SharePoint)
Familiarity with order systems, inventory, or fulfillment processes is a plus
College degree preferred but not required
Positive attitude and willingness to adapt in a dynamic work environment
What We Offer
A dynamic, office-based work environment
Opportunities for professional growth and development
A collaborative and supportive team culture
Salary $40,000-$50,000
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Advertising Services
#J-18808-Ljbffr