Harbor Audiology & Hearing Services
Join our privately‑owned Audiology practice in the beautiful PNW! We are looking for ambitious patient‑oriented advocates to add to our team in the Sequim location and would love to speak with you. Over the past 20 years at Harbor Audiology, we have been treating individuals with hearing loss and tinnitus using the best hearing technology available. Listening to and understanding the difficulties of not only our patients, but also those they communicate with regularly, is essential to our success because hearing loss affects more than just one person.
Every day at Harbor Audiology, your passion for what you do will show in the way you treat those who entrust their hearing healthcare to us. You will be expected to work as part of a team, advocating for outstanding patient care, and coordinating the best overall experience with staff. You will be responsible for scheduling, insurance verifications, authorizations, hearing aid cleaning and repairs, upholding patient privacy, and using best practices in all that you do.
Position Summary The Office Manager (OM) has primary responsibility for coordinating and maximizing revenue opportunities by creating and maintaining an effective schedule for the practice. The incumbent will also provide broad‑based administrative support to the practice and staff. Compensation range $24.00 - $30.00 per hour, depending on experience, plus bonuses.
Principal Duties and Responsibilities (Essential Functions)
Creates and manages an effective patient schedule
Converts inbound / outbound calls into appointments
Supports the practice’s wellness mission by asking all current patients for referrals annually
Executes the appointment reminder process with pre‑calls at 24 hours prior to appointment
Ensures the patient has the best experience possible by timely & courteous interactions throughout the patient experience
Verifies insurance and completes necessary paperwork to ensure that all hearing aid devices are delivered in a timely fashion for each appointment.
Participates in ongoing training and development as assigned by the Operations Supervisor
Anticipates provider needs, supporting patient care
Will be taught how to clean and do minor repair of hearing aids
Maintains patient privacy in compliance with HIPAA federal guidelines and practice policies
Track and report daily scheduling metrics
Position Qualifications
High School Diploma required, Associate Degree preferred
2 years front office management experience
Prior Healthcare/Medical experience a PLUS
Must be computer literate in all Microsoft Office programs
Hands on experience with office equipment (fax machines, scanners, and printers)
Must be able to work well independently and be detailed‑oriented and organized. Must be able to multitask and
Must work well as a team member
The ideal candidate will also possess
Self‑motivated, quick learner, and willing to adapt to change
Professional attitude and appearance
Ability to handle heavy phone work and willing to get new and former patients to come in for appointments
Excellent communication skills and ability to handle the public and work well with staff
Ability to be resourceful and proactive when issues arise
Provide top‑notch customer service making patients feel important and like family
Excellent organizational skills, multitasking and time management skills, with the ability to prioritize tasks
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Every day at Harbor Audiology, your passion for what you do will show in the way you treat those who entrust their hearing healthcare to us. You will be expected to work as part of a team, advocating for outstanding patient care, and coordinating the best overall experience with staff. You will be responsible for scheduling, insurance verifications, authorizations, hearing aid cleaning and repairs, upholding patient privacy, and using best practices in all that you do.
Position Summary The Office Manager (OM) has primary responsibility for coordinating and maximizing revenue opportunities by creating and maintaining an effective schedule for the practice. The incumbent will also provide broad‑based administrative support to the practice and staff. Compensation range $24.00 - $30.00 per hour, depending on experience, plus bonuses.
Principal Duties and Responsibilities (Essential Functions)
Creates and manages an effective patient schedule
Converts inbound / outbound calls into appointments
Supports the practice’s wellness mission by asking all current patients for referrals annually
Executes the appointment reminder process with pre‑calls at 24 hours prior to appointment
Ensures the patient has the best experience possible by timely & courteous interactions throughout the patient experience
Verifies insurance and completes necessary paperwork to ensure that all hearing aid devices are delivered in a timely fashion for each appointment.
Participates in ongoing training and development as assigned by the Operations Supervisor
Anticipates provider needs, supporting patient care
Will be taught how to clean and do minor repair of hearing aids
Maintains patient privacy in compliance with HIPAA federal guidelines and practice policies
Track and report daily scheduling metrics
Position Qualifications
High School Diploma required, Associate Degree preferred
2 years front office management experience
Prior Healthcare/Medical experience a PLUS
Must be computer literate in all Microsoft Office programs
Hands on experience with office equipment (fax machines, scanners, and printers)
Must be able to work well independently and be detailed‑oriented and organized. Must be able to multitask and
Must work well as a team member
The ideal candidate will also possess
Self‑motivated, quick learner, and willing to adapt to change
Professional attitude and appearance
Ability to handle heavy phone work and willing to get new and former patients to come in for appointments
Excellent communication skills and ability to handle the public and work well with staff
Ability to be resourceful and proactive when issues arise
Provide top‑notch customer service making patients feel important and like family
Excellent organizational skills, multitasking and time management skills, with the ability to prioritize tasks
#J-18808-Ljbffr