DSI
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Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solutions experience, delivering results for our clients and partners. We're looking for passionate individuals eager to make their mark in sales and customer service. Our rewarding work environment offers you the opportunity to grow with us and make a significant impact.
Job Overview The Retail Support Specialist (RSS) delivers frontline support to AT&T customers inside high‑traffic, national retail environments. You will engage directly with customers and retail partners to resolve account, billing, device, and service concerns in fast‑paced, high‑volume situations. Success requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.
Key Responsibilities Customer Support
Provide professional, friendly, and solution‑focused support to AT&T customers inside national retail locations
Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns
Troubleshoot wireless devices, network issues, and feature functionality
Operate effectively in high‑volume retail environments, maintaining focus and service quality during peak traffic and escalated situations
Retail Partner Support
Act as the AT&T subject‑matter expert for retail employees and third‑party labor partners
Serve as the primary AT&T representative, leading in‑store support for retail escalations
Proactively engage with store leadership to address customer concerns and strengthen partnership alignment
Work Environment & Schedule Expectations
Role performed in a retail environment, standing, walking, and engaging on the sales floor for Free hours per day
Ability to)Mathible work flexible schedules, including evenings, weekends, and holidays, based on business needs
Comfort working in busy, customer‑facing environments with frequent interaction and problem‑solving demands
Operational Excellence
Navigate multiple systems simultaneously while engaging with customers in real time
Document all interactions thoroughly and accurately
Adhere to company policies, compliance requirements, and privacy standards
Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores
Execute and maintain approved planograms for mobile devices and signage
Maintain inventory accuracy for display devices and fixtures
Add, remove, and reposition phones, fixtures, and promotional material per planogram updates
Collaboration & Communication
Work closely with cross‑functional teams such as technical support, billing, fraud, Zuma and escalation agents
Share insights on recurring issues to improve processes and customer experience
Maintain a positive, professional demeanor during all interactions
Requirements Required Skills & Gurgaon
Strong customer service and communication skills
Ability to handle high‑stress or escalated situations with professionalism
Proficient in multitasking and navigating complex systems
Detail‑oriented with strong problem‑solving abilities
Ability to work flexible hours, including evenings, weekends, or holidays as needed
Preferred Qualifications
Experience in wireless communications, retail customer service, or technical support أيضا
Previous call center or retail support experience is a plus
What We Offer
Competitive starting pay of $26 per hour
Comprehensive training and development programs
Supportive and engaging team environment Opportunities for career growth and advancement
Benefits dian> #J-18808-Ljbffr
Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solutions experience, delivering results for our clients and partners. We're looking for passionate individuals eager to make their mark in sales and customer service. Our rewarding work environment offers you the opportunity to grow with us and make a significant impact.
Job Overview The Retail Support Specialist (RSS) delivers frontline support to AT&T customers inside high‑traffic, national retail environments. You will engage directly with customers and retail partners to resolve account, billing, device, and service concerns in fast‑paced, high‑volume situations. Success requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.
Key Responsibilities Customer Support
Provide professional, friendly, and solution‑focused support to AT&T customers inside national retail locations
Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns
Troubleshoot wireless devices, network issues, and feature functionality
Operate effectively in high‑volume retail environments, maintaining focus and service quality during peak traffic and escalated situations
Retail Partner Support
Act as the AT&T subject‑matter expert for retail employees and third‑party labor partners
Serve as the primary AT&T representative, leading in‑store support for retail escalations
Proactively engage with store leadership to address customer concerns and strengthen partnership alignment
Work Environment & Schedule Expectations
Role performed in a retail environment, standing, walking, and engaging on the sales floor for Free hours per day
Ability to)Mathible work flexible schedules, including evenings, weekends, and holidays, based on business needs
Comfort working in busy, customer‑facing environments with frequent interaction and problem‑solving demands
Operational Excellence
Navigate multiple systems simultaneously while engaging with customers in real time
Document all interactions thoroughly and accurately
Adhere to company policies, compliance requirements, and privacy standards
Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores
Execute and maintain approved planograms for mobile devices and signage
Maintain inventory accuracy for display devices and fixtures
Add, remove, and reposition phones, fixtures, and promotional material per planogram updates
Collaboration & Communication
Work closely with cross‑functional teams such as technical support, billing, fraud, Zuma and escalation agents
Share insights on recurring issues to improve processes and customer experience
Maintain a positive, professional demeanor during all interactions
Requirements Required Skills & Gurgaon
Strong customer service and communication skills
Ability to handle high‑stress or escalated situations with professionalism
Proficient in multitasking and navigating complex systems
Detail‑oriented with strong problem‑solving abilities
Ability to work flexible hours, including evenings, weekends, or holidays as needed
Preferred Qualifications
Experience in wireless communications, retail customer service, or technical support أيضا
Previous call center or retail support experience is a plus
What We Offer
Competitive starting pay of $26 per hour
Comprehensive training and development programs
Supportive and engaging team environment Opportunities for career growth and advancement
Benefits dian> #J-18808-Ljbffr