Ardent Health Services
Employee Relations Consultant
Ardent Health Services, Brentwood, Tennessee, United States, 37027
Overview
Ardent Health is a leading provider of healthcare in growing mid‑size urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states.
Position summary The Employee Relations Consultant is a key member of the centralized Employee Relations team, responsible for resolving complex workplace issues, conducting investigations, coaching managers, and ensuring a fair, consistent, and people‑first employee experience. This role supports the organization’s shift toward a modern HR operating model by absorbing transactional and compliance‑heavy work from HRBPs, enabling them to focus on strategic talent initiatives.
Responsibilities
Conduct thorough, impartial investigations into employee complaints, policy violations, and workplace conflicts.
Manage ER cases end‑to‑end intake, documentation, analysis, and resolution.
Ensure compliance with employment laws, regulations, and internal policies.
Provide guidance on performance management, corrective action, and policy interpretation.
Coach managers on handling performance issues, conflict, and employee concerns.
Deliver training on ER topics, policies, and best practices. Collaborate with HR Technology to improve ER systems and workflows.
Support leaders in building inclusive, high‑performing teams.
Identify trends and root causes to inform proactive interventions.
Partner with HCI to leverage analytics for risk mitigation.
Maintain accurate case data and contribute to ER dashboards and reporting.
Partner with HRBPs to ensure seamless handoffs between strategic and operational work.
Work with Legal on high‑risk or sensitive cases.
Qualifications Education & Experience
Bachelor’s degree in HR, Business, or related field
5+ years of HR or ER experience, preferably in a centralized model.
Knowledge, Skills & Abilities
Strong knowledge of employment law and ER best practices.
Demonstrated ability to conduct investigations and manage complex cases.
Excellent communication, judgment, and interpersonal skills.
Experience with case management systems and HR technology tools.
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Position summary The Employee Relations Consultant is a key member of the centralized Employee Relations team, responsible for resolving complex workplace issues, conducting investigations, coaching managers, and ensuring a fair, consistent, and people‑first employee experience. This role supports the organization’s shift toward a modern HR operating model by absorbing transactional and compliance‑heavy work from HRBPs, enabling them to focus on strategic talent initiatives.
Responsibilities
Conduct thorough, impartial investigations into employee complaints, policy violations, and workplace conflicts.
Manage ER cases end‑to‑end intake, documentation, analysis, and resolution.
Ensure compliance with employment laws, regulations, and internal policies.
Provide guidance on performance management, corrective action, and policy interpretation.
Coach managers on handling performance issues, conflict, and employee concerns.
Deliver training on ER topics, policies, and best practices. Collaborate with HR Technology to improve ER systems and workflows.
Support leaders in building inclusive, high‑performing teams.
Identify trends and root causes to inform proactive interventions.
Partner with HCI to leverage analytics for risk mitigation.
Maintain accurate case data and contribute to ER dashboards and reporting.
Partner with HRBPs to ensure seamless handoffs between strategic and operational work.
Work with Legal on high‑risk or sensitive cases.
Qualifications Education & Experience
Bachelor’s degree in HR, Business, or related field
5+ years of HR or ER experience, preferably in a centralized model.
Knowledge, Skills & Abilities
Strong knowledge of employment law and ER best practices.
Demonstrated ability to conduct investigations and manage complex cases.
Excellent communication, judgment, and interpersonal skills.
Experience with case management systems and HR technology tools.
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