Great Escape and Great Escape Lodge Careers
Front Desk Agent
Great Escape and Great Escape Lodge Careers, Warrensburg, New York, United States, 12885
Overview: The Front Desk Agent is responsible for checking guests in and out of the hotel and providing exceptional service throughout the guests’ stay. Giving clear communication and assistance to all guest while upholding the Six Flags Standards of guest service.
All potential applicants are encouraged to scroll through and read the complete job description before applying. Responsibilities:What You Will Be Doing
Courteously welcome all guests and provide excellent service to ensure guest satisfaction Adhere to house rules, departmental policies, and safety standards Communicate clearly with guests and management Respond to or channel any guest requests/complaints to the department or proper manager Handle guest billing in a responsible and professional manner Use problem-solving skills to professionally handle any guest issue, question, or concern Communicate with other departments to address requests and concerns from guests How You Will Do It
Operate the Front Desk system to make reservations Check-in guests into the computer, establishes credit and give the guest accurate information Proper distribution of room keys and staff keys Handle phone lines from both in-house guests and public calls Dispatch pertinent information to corresponding departments Responsible for changes to guest room status; i.e. room changes, early departures and stay-overs Checking guest out of the hotel by going over their charges and collecting the payment, room key and balancing/closing out room folio Why work with us?
Flexible scheduling – work as little or as much as you want Paid training DailyPay – work today, get paid tomorrow Advancement opportunities Free admission to ALL Six Flags parks, including White Water Bay Free tickets for friends and family Discounts on passes, food, and merchandise Exclusive employee events Fun rewards, benefits, and more!
Qualifications:What You Will Need
Must have general computer knowledge Previous experience with Credit Card Machine preferred xsgimln Must be a friendly, outgoing “people” person with a good attitude and smile Previous experience working with the public in a service provider industry preferred Must be able to stand up to four (4) hours at a time and reach above shoulder level Must be comfortable answering and transferring calls Knowledgeable of hotel property and water park Possess ability to multi-task and work in a fast paced environment Possess ability to remain calm and professional in all situations Knowledgeable in all hotel and water park services and hours of operation Must be able to work weekends, holidays, and other shifts as necessary
All potential applicants are encouraged to scroll through and read the complete job description before applying. Responsibilities:What You Will Be Doing
Courteously welcome all guests and provide excellent service to ensure guest satisfaction Adhere to house rules, departmental policies, and safety standards Communicate clearly with guests and management Respond to or channel any guest requests/complaints to the department or proper manager Handle guest billing in a responsible and professional manner Use problem-solving skills to professionally handle any guest issue, question, or concern Communicate with other departments to address requests and concerns from guests How You Will Do It
Operate the Front Desk system to make reservations Check-in guests into the computer, establishes credit and give the guest accurate information Proper distribution of room keys and staff keys Handle phone lines from both in-house guests and public calls Dispatch pertinent information to corresponding departments Responsible for changes to guest room status; i.e. room changes, early departures and stay-overs Checking guest out of the hotel by going over their charges and collecting the payment, room key and balancing/closing out room folio Why work with us?
Flexible scheduling – work as little or as much as you want Paid training DailyPay – work today, get paid tomorrow Advancement opportunities Free admission to ALL Six Flags parks, including White Water Bay Free tickets for friends and family Discounts on passes, food, and merchandise Exclusive employee events Fun rewards, benefits, and more!
Qualifications:What You Will Need
Must have general computer knowledge Previous experience with Credit Card Machine preferred xsgimln Must be a friendly, outgoing “people” person with a good attitude and smile Previous experience working with the public in a service provider industry preferred Must be able to stand up to four (4) hours at a time and reach above shoulder level Must be comfortable answering and transferring calls Knowledgeable of hotel property and water park Possess ability to multi-task and work in a fast paced environment Possess ability to remain calm and professional in all situations Knowledgeable in all hotel and water park services and hours of operation Must be able to work weekends, holidays, and other shifts as necessary