ClearanceJobs
Service Desk Lead with Security Clearance
ClearanceJobs, Corridor North, Maryland, United States
Service Desk Lead with Security Clearance
Join to apply for the
Service Desk Lead with Security Clearance
role at
ClearanceJobs Service Desk Lead with Security Clearance
1 day ago Be among the first 25 applicants Join to apply for the
Service Desk Lead with Security Clearance
role at
ClearanceJobs Get AI-powered advice on this job and more exclusive features. Piper Companies is looking for a Service Desk Lead to provide support to a federal client in support of their mission critical systems. This is a full-time position and onsite in Annapolis Junction, MD. Essential Duties of the Service Desk Lead: * Responsible for leading the Operations Support Center, and your staff, in delivering high-quality technical support to end users. * Oversee daily operations, managing team performance, troubleshooting escalated issues, and ensuring service-level agreements (SLA) are met.
Assist with complex technical troubleshooting and resolution. Supervise and mentor OSC staff, including scheduling, assigning tasks, and trouble-shooting. Serve as the primary point of contact for escalated technical issues.
Qualifications of the Service Desk Lead: * 8-10+ years of experience in a operations support center such as helpdesk, service desk, etc. * Must be able to obtain and maintain an active Secret or Top Secret clearance.
3+ years of experience as a Team Lead or Manager running teams of 20+ across multiple locations. * Experience with ticketing systems such as ServiceNow or Remedy.
Compensation for the Service Desk Lead: * $115,000 - $130,000 (based on experience)
Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays, Sick Leave as required by law, paid holidays
This job opens for applications on 7/11/2025. Applications for this job will be accepted for at least 30 days from the posting date. Keywords: 401k, 401k match, pto, paid time off, holiday, medical, dental, health, culture, government, federal, contract, clearance, secret, top secret, ts/sci, poly, fsp, polygraph, helpdesk, help desk, service desk, servicedesk, desktop support, it support, technology support, tech support, technical support, remedy, servicenow, service now, ticket, sla, service level agreement, service level agreements, tier 1, tier 2, tier 3, networking issue, system issue, military, navy, army, air force, marine, marines, marine corps, soc, security operations center, noc, networking operations center, network operations center, department homeland security, network issues, system issues, tier 2/3, tier II/III, tier II, tier III, osc, operations support center, critical mission
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Defense and Space Manufacturing Referrals increase your chances of interviewing at ClearanceJobs by 2x Sign in to set job alerts for “Service Desk Lead” roles.
Annapolis Junction, MD $115,000.00-$130,000.00 2 days ago Adelphi, MD $120,001.00-$160,000.00 4 days ago CCaaS Shift Lead - Help Desk/Desktop support | Baltimore, MD – Onsite | Contract W2 only
Managing Director, Global IT Customer Services
Washington, DC $188,500.00-$346,500.00 2 weeks ago Managing Director, Global IT Customer Services
Washington, DC $83,600.00-$87,000.00 3 days ago Arlington, VA $57,200.00-$73,000.00 2 weeks ago Washington DC-Baltimore Area 3 months ago Washington, DC $57,200.00-$74,000.00 2 days ago Oxon Hill, MD $59,000.00-$84,000.00 2 weeks ago MAC System Administrator (Intermediate-Level)
Jessup, MD $85,000.00-$115,000.00 3 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Join to apply for the
Service Desk Lead with Security Clearance
role at
ClearanceJobs Service Desk Lead with Security Clearance
1 day ago Be among the first 25 applicants Join to apply for the
Service Desk Lead with Security Clearance
role at
ClearanceJobs Get AI-powered advice on this job and more exclusive features. Piper Companies is looking for a Service Desk Lead to provide support to a federal client in support of their mission critical systems. This is a full-time position and onsite in Annapolis Junction, MD. Essential Duties of the Service Desk Lead: * Responsible for leading the Operations Support Center, and your staff, in delivering high-quality technical support to end users. * Oversee daily operations, managing team performance, troubleshooting escalated issues, and ensuring service-level agreements (SLA) are met.
Assist with complex technical troubleshooting and resolution. Supervise and mentor OSC staff, including scheduling, assigning tasks, and trouble-shooting. Serve as the primary point of contact for escalated technical issues.
Qualifications of the Service Desk Lead: * 8-10+ years of experience in a operations support center such as helpdesk, service desk, etc. * Must be able to obtain and maintain an active Secret or Top Secret clearance.
3+ years of experience as a Team Lead or Manager running teams of 20+ across multiple locations. * Experience with ticketing systems such as ServiceNow or Remedy.
Compensation for the Service Desk Lead: * $115,000 - $130,000 (based on experience)
Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays, Sick Leave as required by law, paid holidays
This job opens for applications on 7/11/2025. Applications for this job will be accepted for at least 30 days from the posting date. Keywords: 401k, 401k match, pto, paid time off, holiday, medical, dental, health, culture, government, federal, contract, clearance, secret, top secret, ts/sci, poly, fsp, polygraph, helpdesk, help desk, service desk, servicedesk, desktop support, it support, technology support, tech support, technical support, remedy, servicenow, service now, ticket, sla, service level agreement, service level agreements, tier 1, tier 2, tier 3, networking issue, system issue, military, navy, army, air force, marine, marines, marine corps, soc, security operations center, noc, networking operations center, network operations center, department homeland security, network issues, system issues, tier 2/3, tier II/III, tier II, tier III, osc, operations support center, critical mission
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Defense and Space Manufacturing Referrals increase your chances of interviewing at ClearanceJobs by 2x Sign in to set job alerts for “Service Desk Lead” roles.
Annapolis Junction, MD $115,000.00-$130,000.00 2 days ago Adelphi, MD $120,001.00-$160,000.00 4 days ago CCaaS Shift Lead - Help Desk/Desktop support | Baltimore, MD – Onsite | Contract W2 only
Managing Director, Global IT Customer Services
Washington, DC $188,500.00-$346,500.00 2 weeks ago Managing Director, Global IT Customer Services
Washington, DC $83,600.00-$87,000.00 3 days ago Arlington, VA $57,200.00-$73,000.00 2 weeks ago Washington DC-Baltimore Area 3 months ago Washington, DC $57,200.00-$74,000.00 2 days ago Oxon Hill, MD $59,000.00-$84,000.00 2 weeks ago MAC System Administrator (Intermediate-Level)
Jessup, MD $85,000.00-$115,000.00 3 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr