Collaboration Technology & Zoom Engineer - Nashville, 37201, United States of America

Job Summary

We are currently seeking a Collaboration Technology & Zoom Engineer to manage and  maintain   a mixed environment of audiovisual and collaboration tools .   The right candidate will have a strong background in   collaboration technologies,   process optimization, and  operational  analysis/ reporting .   The candidate should be a polished and effective communicator with  demonstrated   ability to work across the organizational structure.   I n  addition to technical skills, the successful candidate must be comfortable in effectively communicating with business end users, technical IT teams, business partners, network providers, and business process outsourced vendors, all while being sensitive to a wide diversity of cultural and technical backgrounds in a global business environment.  

Job Functions:  

• Diagnose   and  solve   problems by providing technical knowledge,  frequently   under time constraints and business pressure  

• Work with network vendors and global/regional IT groups to resolve problems compliant with SLAs  

• Conduct maintenance and patching of the operational environment with  appropriate testing  

• Support of the Design and Build teams within UMG for large projects  

• Manage  Exchange/ email issues including  message trac k ing,  message recovery,  and  performance  

• Assist   with issues  in the   process of onboarding/offboarding   clients  

• MS Teams support including supporting access and new team sites  

• MS OneDrive access and capacity ,  Google Suite support ,  Microsoft  M 365 support ,  Zoom   client & Zoom Room  support for  users, offices, and rooms  

• Other applications such as Slack as needed by the business  

• Mentor and train team members  

• Participate   in on-call rotation, and as such, work out of standard business hours will occasionally be  required  

• Participate in developing automation to reduce the time spent on routine tasks   

• This position will be shift -based.  

Job  Requirements

Essential:  

• Proven knowledge and understanding of Microsoft  M 365 ,  Zoom , Slack, Monday.com, and other related platforms.  

• Adept at PowerShell scripting, regular expression, policy management, etc.  

• Identify   key metrics and implement KPI reporting in collaboration with UMG ’ s managed service provider s  

• Quick learner with creative and analytical  problem-solving   skills  

• Proven ability to organize, document and follow standard operating procedures and  observe   IT change management policies  

• Excellent interpersonal,  verbal   and written communication skills. Comfortable contributing to meetings  and at   team discussions. Cognizant of working with diverse and global teams  

• Customer service driven/focused with a proactive and positive can-do approach. Demonstrates commitment to organization’s policy framework and practices continuous improvement  

• Research and  result   oriented  individual   with willingness to work unsupervised and prioritize  own   workload with  a good   attention to detail. Ability to adapt to flexible working schedules  

• Years of experience:  3+   years of experience in the information technology industry  

Desirable:  

• Degree: Bachelor's degree in a technology related field or  commensurate   experience   

• ITIL Foundation Certification strongly desired  

• Related industry certifications preferred  

• Multiple language skills a plus  

• Knowledge of Systems Reliability Engineering principles, automation, and AI