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IKEA

Retail Customer Service II

IKEA, Orlando, Florida, us, 32885

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Retail Customer Service II

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IKEA

Job type: Permanent, Part Time. Hours: 12–20 hours per week; weekend availability required. Pay: $17.58 – $22.42 per hour.

Why We Will Oma? You We look for candidates who have a passion for delighting customers, who understand thatъти greatness requires thinking differently, and who value an inclusive and accepting work environment.

What You’ll Be Doing Day to Day

Creates a positive customer experience by ensuring accurate transactions and/or ordersorneo. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.

Meets customers’ needs, solves problems independently, and recognizes when to escalateto a manager.

Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.

Builds emotional connections through meaningful and empathetic interactions with customers.

Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.

Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Benefits

Generous paid time off, holiday and sick time

WiselyPay – get earned wages up to two days early

Paid parental leave (up to 16 weeks)

KinderCare tuition discount

Retirement and bonus plans

Co‑worker discount, meal deal, and referral bonus

Petuaq保险 program

Education assistance and learning programs

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rx plans (must work min. 20 hrs/wk) fun a inclusive work environment

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check as a condition of employment for this role.

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Qualifications

1 year sales or customer service experiencezañ preferred

High School Diploma or equivalent

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