Tucson Federal Credit Union
Digital Services Technician
Tucson Federal Credit Union, Tucson, Arizona, United States, 85718
PRIMARY FUNCTION:
Serve as the primary point of contact for employee support related to digital products, projects, and initiatives, providing troubleshooting, guidance, and issue resolution. Collaborate with key stakeholders to ensure digital products and strategic initiatives are properly tested, implemented, and supported.
ESSENTIAL FUNCTIONS:
Provide day-to-day operational and maintenance support for Digital Services products, including monitoring, troubleshooting, and issue resolution.
Support the implementation of digital products and enhancements, including development coordination, testing, system integration, training, and reporting to improve the user experience.
Serve as a Subject Matter Expert (SME) for staff on Digital Services products and workflows, providing guidance, problem‑solving support, and escalation expertise.
Act as a TFCU system administrator for third‑party platforms aligned with Digital Services, managing user access, interfaces, workflows, and configurations for digital banking, lending, and branch operations.
Execute manual tasks for Digital Services processes that cannot be automated.
Abide by state and federal banking regulations. Attend training sessions and complete compliance training on an annual basis. Maintain member and TFCU privacy and confidentiality.
OTHER DUTIES/RESPONSIBILITIES:
Develop relationships with internal departments to support and encourage the promotion of all digital products.
Conduct periodic reviews of existing policies and procedures to ensure that they are effective and current.
Provide input and recommendations to enhance current products or introduce new offerings by monitoring the digital marketplace for emerging channels, products, and opportunities.
Gain and retain a high‑level knowledge of all TFCU policies and procedures.
Adhere to TFCU’s attendance and punctuality policy.
Maintain a professional, business‑like appearance in accordance with TFCU’s dress code policy.
Engage in behavior that aligns with the credit union’s cultural beliefs.
KNOWLEDGE, SKILLS AND ABILIITIES:
Education:
High school diploma or its equivalent required.
Experience:
Two (2) years credit‑union experience required. Two (2) years customer‑service experience preferred.
Qualifications:
Manage and resolve multiple concurrent issues in a fast‑paced environment by prioritizing requests, meeting established response times, and maintaining service quality.
Organize and execute work independently, setting short- and long‑term objectives to complete assignments accurately and on schedule.
Analyze and troubleshoot complex user‑experience issues by identifying root causes, evaluating system behavior, and implementing effective solutions.
Communicate clearly and professionally in written, verbal, and interpersonal settings, including delivering presentations and providing technical explanations to non‑technical audiences.
Use core business applications effectively to support daily operations, including configuring settings, navigating workflows, and resolving common user issues.
Create and maintain documents, spreadsheets, and presentations using Microsoft Word, Excel, and PowerPoint to support reporting, training, and communication needs.
Prepare, edit, and manage digital documents using Adobe Acrobat, including form creation, document editing, and secure file handling.
Develop and deliver словами using a laptop‑based setup, incorporating visuals, demonstrations, and supporting materials for in‑person or virtual audiences.
Create and edit basic video and photo content using standard editing software to support training, communication, or digital service initiatives.
Availability:
Monday through Friday with the ability to work off‑hours when required.
Physical Demands:
The projects described are representative of those that must be met by the person in this position to successfully performäl essential functions of the job with or without reasonable accommodation.
Sit, Stand, Walk and Bend: While performing the duties of this job, this position is regularly required to sit, stand, and walk inside an office building and TFCU branches. Bending is also sometimes required to reach low cabinets and drawers.
Use of Hands/Fingers: To operate avariant computer, keyboard, mouse, and other office machinery such as, but not limited to: printers, copy machines, and other equipment.
Speech/Hearing: This position frequently communicates via phone and in person. Must be able to talk to/hear members/employees and educate them on products and services offered at the credit union.
Lifting: The ability to occasionally lift up to 5 lbs. is required for this position.
Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, and working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about the value of the job. This job description does not create or constitute the terms of a contract of employment, commitment, or guarantee of employment; TFCU is an "employment at will employer."
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Serve as the primary point of contact for employee support related to digital products, projects, and initiatives, providing troubleshooting, guidance, and issue resolution. Collaborate with key stakeholders to ensure digital products and strategic initiatives are properly tested, implemented, and supported.
ESSENTIAL FUNCTIONS:
Provide day-to-day operational and maintenance support for Digital Services products, including monitoring, troubleshooting, and issue resolution.
Support the implementation of digital products and enhancements, including development coordination, testing, system integration, training, and reporting to improve the user experience.
Serve as a Subject Matter Expert (SME) for staff on Digital Services products and workflows, providing guidance, problem‑solving support, and escalation expertise.
Act as a TFCU system administrator for third‑party platforms aligned with Digital Services, managing user access, interfaces, workflows, and configurations for digital banking, lending, and branch operations.
Execute manual tasks for Digital Services processes that cannot be automated.
Abide by state and federal banking regulations. Attend training sessions and complete compliance training on an annual basis. Maintain member and TFCU privacy and confidentiality.
OTHER DUTIES/RESPONSIBILITIES:
Develop relationships with internal departments to support and encourage the promotion of all digital products.
Conduct periodic reviews of existing policies and procedures to ensure that they are effective and current.
Provide input and recommendations to enhance current products or introduce new offerings by monitoring the digital marketplace for emerging channels, products, and opportunities.
Gain and retain a high‑level knowledge of all TFCU policies and procedures.
Adhere to TFCU’s attendance and punctuality policy.
Maintain a professional, business‑like appearance in accordance with TFCU’s dress code policy.
Engage in behavior that aligns with the credit union’s cultural beliefs.
KNOWLEDGE, SKILLS AND ABILIITIES:
Education:
High school diploma or its equivalent required.
Experience:
Two (2) years credit‑union experience required. Two (2) years customer‑service experience preferred.
Qualifications:
Manage and resolve multiple concurrent issues in a fast‑paced environment by prioritizing requests, meeting established response times, and maintaining service quality.
Organize and execute work independently, setting short- and long‑term objectives to complete assignments accurately and on schedule.
Analyze and troubleshoot complex user‑experience issues by identifying root causes, evaluating system behavior, and implementing effective solutions.
Communicate clearly and professionally in written, verbal, and interpersonal settings, including delivering presentations and providing technical explanations to non‑technical audiences.
Use core business applications effectively to support daily operations, including configuring settings, navigating workflows, and resolving common user issues.
Create and maintain documents, spreadsheets, and presentations using Microsoft Word, Excel, and PowerPoint to support reporting, training, and communication needs.
Prepare, edit, and manage digital documents using Adobe Acrobat, including form creation, document editing, and secure file handling.
Develop and deliver словами using a laptop‑based setup, incorporating visuals, demonstrations, and supporting materials for in‑person or virtual audiences.
Create and edit basic video and photo content using standard editing software to support training, communication, or digital service initiatives.
Availability:
Monday through Friday with the ability to work off‑hours when required.
Physical Demands:
The projects described are representative of those that must be met by the person in this position to successfully performäl essential functions of the job with or without reasonable accommodation.
Sit, Stand, Walk and Bend: While performing the duties of this job, this position is regularly required to sit, stand, and walk inside an office building and TFCU branches. Bending is also sometimes required to reach low cabinets and drawers.
Use of Hands/Fingers: To operate avariant computer, keyboard, mouse, and other office machinery such as, but not limited to: printers, copy machines, and other equipment.
Speech/Hearing: This position frequently communicates via phone and in person. Must be able to talk to/hear members/employees and educate them on products and services offered at the credit union.
Lifting: The ability to occasionally lift up to 5 lbs. is required for this position.
Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, and working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about the value of the job. This job description does not create or constitute the terms of a contract of employment, commitment, or guarantee of employment; TFCU is an "employment at will employer."
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr