Leading Edge Connections
Bilingual-Spanish Call Center Agent at Leading Edge Connections Tampa, FL
Leading Edge Connections, Tampa, Florida, us, 33646
Bilingual-Spanish Call Center Agent job at Leading Edge Connections. Tampa, FL.
Bilingual-Spanish Call Center Agent - This is a 100% Remote Position Leading Edge Connections, LLC. is a full-service virtual Contact Center outsourcing company built FOR The People! All our teams are 100% Native Virtual (work at home) and always will be! No more stuffy offices, cubicles, or crummy breakrooms once you join the LEC Family.
Do you love learning new things? Would you consider yourself a problem solver? Well you are in luck! We are looking for experienced bilingual customer support reps who are great at helping people on the phones and have a knack for making good conversation. You must be able to work at top speeds on the computer and have a fun-loving attitude! Check out our opportunity below.
We are looking for passionate individuals interested in being part of a fun customer service team. Our representatives play an important role in helping customers via inbound and outbound calls as well as email responses. This includes purchasing, verifying orders, answering product questions, and connecting with the rest of the team.
If you're an individual that has “joie de vivre” and enjoys helping others, we encourage you to apply!
Qualifications
1-3 years call center chat experience preferred
Must speak fluent Spanish and English
Must reside in and be authorized to workin the US
Technical experience strongly preferred, experience in Salesforce or Hubspot preferred
Strong messaging communication skills, and active listening abilities
Ability to work independently and utilize resources to resolve customer issues
Great at taking inbound calls and speaking to customers
Excellent grammar and reading abilities
Previous work-from-home experience preferred
Understanding of contact center support metrics and ability to implement actions for improvement
· Must have a High School Diploma or equivalent
Hardware/Software Requirements
Your own computer
Processor: Intel® Core™ i5 5200 Series or greater ( MUST have a 4-core processor )**
Memory: 8GB on Windows 10 or higher / 10 64 bits
Screen Resolution: 1280x768 or higher ( dual screens/monitors)**
USB headset
NO Chromebooks, Mac products, iPads, netbooks, or any type of tablet (Must be a laptop or a desktop)
Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
Must be hardwired to router
Firewall must be enabled (Will be checked prior to allowing login to system)
Responsibilities
Express genuine empathy and concern for your customers' issues and address as if they were your own
Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products
Ability to identify high-risk customer situations and elevate appropriately without hesitation
Accurately document all required information and details in the ticketing system
Respond to and resolve open issues in an appropriate timeframe
Ability to identify trends related to systems, platforms and/or customers and elevate appropriately to management
Ability to multi-task using multiple systems
Skillfully change from one task to another without loss of efficiency or composure
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Flexibility to cross train as requested
Job Type: Full-time contract
Pay: $14.00-15.00 per hour 1099 contract
Benefits
Work from home
Experience level
2 years
Weekly day range
Monday to Friday
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Bilingual-Spanish Call Center Agent - This is a 100% Remote Position Leading Edge Connections, LLC. is a full-service virtual Contact Center outsourcing company built FOR The People! All our teams are 100% Native Virtual (work at home) and always will be! No more stuffy offices, cubicles, or crummy breakrooms once you join the LEC Family.
Do you love learning new things? Would you consider yourself a problem solver? Well you are in luck! We are looking for experienced bilingual customer support reps who are great at helping people on the phones and have a knack for making good conversation. You must be able to work at top speeds on the computer and have a fun-loving attitude! Check out our opportunity below.
We are looking for passionate individuals interested in being part of a fun customer service team. Our representatives play an important role in helping customers via inbound and outbound calls as well as email responses. This includes purchasing, verifying orders, answering product questions, and connecting with the rest of the team.
If you're an individual that has “joie de vivre” and enjoys helping others, we encourage you to apply!
Qualifications
1-3 years call center chat experience preferred
Must speak fluent Spanish and English
Must reside in and be authorized to workin the US
Technical experience strongly preferred, experience in Salesforce or Hubspot preferred
Strong messaging communication skills, and active listening abilities
Ability to work independently and utilize resources to resolve customer issues
Great at taking inbound calls and speaking to customers
Excellent grammar and reading abilities
Previous work-from-home experience preferred
Understanding of contact center support metrics and ability to implement actions for improvement
· Must have a High School Diploma or equivalent
Hardware/Software Requirements
Your own computer
Processor: Intel® Core™ i5 5200 Series or greater ( MUST have a 4-core processor )**
Memory: 8GB on Windows 10 or higher / 10 64 bits
Screen Resolution: 1280x768 or higher ( dual screens/monitors)**
USB headset
NO Chromebooks, Mac products, iPads, netbooks, or any type of tablet (Must be a laptop or a desktop)
Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
Must be hardwired to router
Firewall must be enabled (Will be checked prior to allowing login to system)
Responsibilities
Express genuine empathy and concern for your customers' issues and address as if they were your own
Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products
Ability to identify high-risk customer situations and elevate appropriately without hesitation
Accurately document all required information and details in the ticketing system
Respond to and resolve open issues in an appropriate timeframe
Ability to identify trends related to systems, platforms and/or customers and elevate appropriately to management
Ability to multi-task using multiple systems
Skillfully change from one task to another without loss of efficiency or composure
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Flexibility to cross train as requested
Job Type: Full-time contract
Pay: $14.00-15.00 per hour 1099 contract
Benefits
Work from home
Experience level
2 years
Weekly day range
Monday to Friday
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