Carolina Sinus Center
Front Desk/ cross training for clinical - must travel
Carolina Sinus Center, Rock Hill, South Carolina, United States, 29732
Primary Objective
The Patient Representative (Front Desk) provides exceptional customer services to Carolina Sinus Center's (CSR) patients through effective telephonic, virtual, and in-person communication at scheduling, check-in, and check-out. This position requires travel to our other locations, Rock Hill, SC, Gaffney, SC and Pineville, NC. This position will be cross trained in the clinical area as well.
Essential Functions
Greet patients arriving for their appointments. Monitor patient flow to ensure patients are cared for in the most efficient and courteous manner.
Collect, enter and verify patient demographic and insurance information in the electronic health records (EHR) system
Schedule, reschedule and cancel patient appointments in the EHR system
Operate a multi-line telephone system; respond to voicemails in a timely manner
Complete patient check-in & check-out processes
Collect patient balances, copays and coinsurances
Educate patients on statements and Care Credit
Maintain applicable work queues in the EHR system
Index documents from document management system (fax and scanning) into the EHR system
Maintain appearance of lobby and patient common areas
Demonstrate compliance with CSC policies and procedures, including work rules and emergency action plans
Maintain excellent customer service with patients, families and other team members as well as demonstrate a willingness and ability to work collaboratively with others for concise and timely flow of information
Ability to meet the physical and mental demands of the position
The ability to work on-site and travel to other locations
Predictable, reliable, and prompt attendance
Assist in other areas and become cross trained in clinical to pull back patients, give allergy shots, allergy tests and various other clinical needs.
Core Competencies
Customer Service: The Patient Representative (Front Desk) if often the first contact a patient has with CSC and must therefore demonstrate exemplary customer service to ensure a positive patient experience. This includes engaging patients, being receptive and responsive to their needs, and appropriately addressing any patient questions or concerns.
Effective Communication: The Patient Representative (Front Desk) must communicate effectively and respectfully with patients and clinic staff in person, via phone, via email, and via EHR system messaging. They should be able to listen effectively and express themselves in a clear and articulate manner.
Information Collection & Management: The Patient Representative (Front Desk) must be able to collect, organize, and monitor data accurately and efficiently. This data includes Protected Health Information (PHI), which must be handled in compliance with the Health Insurance Portability & Accountability Act (HIPAA).
Multi-Tasking & Adaptability: The Patient Representative (Front Desk) must be able to multi-task and adjust their approach to meet changing demands and stressful situations to maintain clinic flow while simultaneously addressing patient needs.
Personal & Professional Ethics: The Patient Representative (Front Desk) must have integrity and honesty as this position is patient-facing.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition to those essential functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned. Cross training in clinical area is a requirement. CSC retains the discretion to ad or change the essential job functions of this position at any time without notice.
General Skills and Abilities
EMR skills/ Ecw (eclinical) a plus
Great typing skills
Works well in a team environment
Good written and verbal communication skills
Good computer skills
Excellent customer service skills a must
Must understand the importance of HIPAA and OSHA standards
Requirements
Must have medical office experience
Must be able to travel to all three locations: Rock Hill, SC; Gaffney, SC; and Pineville, NC
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Essential Functions
Greet patients arriving for their appointments. Monitor patient flow to ensure patients are cared for in the most efficient and courteous manner.
Collect, enter and verify patient demographic and insurance information in the electronic health records (EHR) system
Schedule, reschedule and cancel patient appointments in the EHR system
Operate a multi-line telephone system; respond to voicemails in a timely manner
Complete patient check-in & check-out processes
Collect patient balances, copays and coinsurances
Educate patients on statements and Care Credit
Maintain applicable work queues in the EHR system
Index documents from document management system (fax and scanning) into the EHR system
Maintain appearance of lobby and patient common areas
Demonstrate compliance with CSC policies and procedures, including work rules and emergency action plans
Maintain excellent customer service with patients, families and other team members as well as demonstrate a willingness and ability to work collaboratively with others for concise and timely flow of information
Ability to meet the physical and mental demands of the position
The ability to work on-site and travel to other locations
Predictable, reliable, and prompt attendance
Assist in other areas and become cross trained in clinical to pull back patients, give allergy shots, allergy tests and various other clinical needs.
Core Competencies
Customer Service: The Patient Representative (Front Desk) if often the first contact a patient has with CSC and must therefore demonstrate exemplary customer service to ensure a positive patient experience. This includes engaging patients, being receptive and responsive to their needs, and appropriately addressing any patient questions or concerns.
Effective Communication: The Patient Representative (Front Desk) must communicate effectively and respectfully with patients and clinic staff in person, via phone, via email, and via EHR system messaging. They should be able to listen effectively and express themselves in a clear and articulate manner.
Information Collection & Management: The Patient Representative (Front Desk) must be able to collect, organize, and monitor data accurately and efficiently. This data includes Protected Health Information (PHI), which must be handled in compliance with the Health Insurance Portability & Accountability Act (HIPAA).
Multi-Tasking & Adaptability: The Patient Representative (Front Desk) must be able to multi-task and adjust their approach to meet changing demands and stressful situations to maintain clinic flow while simultaneously addressing patient needs.
Personal & Professional Ethics: The Patient Representative (Front Desk) must have integrity and honesty as this position is patient-facing.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition to those essential functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned. Cross training in clinical area is a requirement. CSC retains the discretion to ad or change the essential job functions of this position at any time without notice.
General Skills and Abilities
EMR skills/ Ecw (eclinical) a plus
Great typing skills
Works well in a team environment
Good written and verbal communication skills
Good computer skills
Excellent customer service skills a must
Must understand the importance of HIPAA and OSHA standards
Requirements
Must have medical office experience
Must be able to travel to all three locations: Rock Hill, SC; Gaffney, SC; and Pineville, NC
#J-18808-Ljbffr