Texas
OAG - Child Support | Child Support Officer II | 26-0212
Texas, La Marque, Texas, United States, 77568
Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General’s (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children’s lives and ensuring that children in Texas receive the support they need and deserve.
Child Support Officers (CSOs) conduct detailed investigations to locate absent parents; assist in establishing paternity; obtain court orders for financial support and health care coverage for children; enforce child support orders; respond to customer inquiries; promote the involvement of both parents in their children’s lives; and collaborate with state agencies and community organizations to serve Texas families. CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families. CSOs experience the challenge and honor of public service while enjoying a healthy work‑life balance; developing hands‑on experience; and engaging camaraderie with their colleagues across the state.
The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law.
OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
Level of Complexity of State Classification: Routine
Level of Supervision of State Classification: Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.
Function Description
Conduct detailed in‑office investigations to locate parties, verify employment and determine assets.
Prepare documents relating to legal and administrative actions to establish or enforce child support orders.
Negotiate lump‑sum payments from noncustodial parents who owe past‑due child/medical support.
Negotiate out‑of‑court settlements and agreements with parties.
Monitor child support cases and refer delinquent cases for the appropriate enforcement action(s).
Document all case actions taken using the appropriate agency tools, including but not limited to the Children Are My Priority system (ChAMP) and case/court documents.
Review and maintain child support virtual files for accuracy in the Enterprise Content Management (ECM) repository.
Review cases to determine if the cases are eligible for closure.
Attend court to assist legal staff, as needed.
Research case information on the computer including the ChAMP system.
Maintain current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states’ IV‑D regulations.
Assess child support cases to determine the appropriate case action.
Explain Child Support Program policies, procedures, and regulations to customers.
Respond to customer inquiries and complaints.
Assess the validity of complaints against the IV‑D program with impartiality.
Serve as Notary Public.
Perform related work as assigned.
Maintain relevant knowledge necessary to perform essential job functions.
Attend work regularly in compliance with an agreed‑upon work schedule.
Ensure security and confidentiality of sensitive and/or protected information.
Comply with all agency policies and procedures, including those pertaining to ethics and integrity.
Education & Qualifications
Graduation from high school or equivalent.
Bachelor’s degree from an accredited college or university; experience in child support programs, credit collections, investigations, legal assistance, legal secretary, customer service, or IV‑A eligibility specialist may substitute for the required education on a year‑for‑year basis.
Skill in interviewing and negotiating.
Skill in using a personal computer for word‑processing and data entry/retrieval.
Skill in basic mathematical computations.
Skill in handling multiple tasks, prioritizing, and meeting deadlines.
Skill in effective oral and written communication.
Skill in exercising sound judgment and effective decision making.
Ability to receive and respond positively to constructive feedback.
Ability to work cooperatively with others in a professional office environment.
Ability to provide excellent customer service.
Ability to work in person at the assigned OAG work location and perform all assigned tasks at the designated OAG workspace within the OAG work location, performing in‑person work with coworkers for the entirety of each work week (unless on approved leave).
Ability to arrange for personal transportation for business‑related travel.
Ability to work more than 40 hours as needed and in compliance with the FLSA.
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 15%.
Ability to type 35 words per minute (typing test required at time of interview).
Preferred Qualifications
Education: Graduation from an accredited four‑year college or university.
Knowledge of investigative practices and techniques.
Other language: Ability to proficiently read, write, and speak Spanish.
To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices.pdf
THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER
#J-18808-Ljbffr
Child Support Officers (CSOs) conduct detailed investigations to locate absent parents; assist in establishing paternity; obtain court orders for financial support and health care coverage for children; enforce child support orders; respond to customer inquiries; promote the involvement of both parents in their children’s lives; and collaborate with state agencies and community organizations to serve Texas families. CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families. CSOs experience the challenge and honor of public service while enjoying a healthy work‑life balance; developing hands‑on experience; and engaging camaraderie with their colleagues across the state.
The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law.
OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
Level of Complexity of State Classification: Routine
Level of Supervision of State Classification: Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.
Function Description
Conduct detailed in‑office investigations to locate parties, verify employment and determine assets.
Prepare documents relating to legal and administrative actions to establish or enforce child support orders.
Negotiate lump‑sum payments from noncustodial parents who owe past‑due child/medical support.
Negotiate out‑of‑court settlements and agreements with parties.
Monitor child support cases and refer delinquent cases for the appropriate enforcement action(s).
Document all case actions taken using the appropriate agency tools, including but not limited to the Children Are My Priority system (ChAMP) and case/court documents.
Review and maintain child support virtual files for accuracy in the Enterprise Content Management (ECM) repository.
Review cases to determine if the cases are eligible for closure.
Attend court to assist legal staff, as needed.
Research case information on the computer including the ChAMP system.
Maintain current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states’ IV‑D regulations.
Assess child support cases to determine the appropriate case action.
Explain Child Support Program policies, procedures, and regulations to customers.
Respond to customer inquiries and complaints.
Assess the validity of complaints against the IV‑D program with impartiality.
Serve as Notary Public.
Perform related work as assigned.
Maintain relevant knowledge necessary to perform essential job functions.
Attend work regularly in compliance with an agreed‑upon work schedule.
Ensure security and confidentiality of sensitive and/or protected information.
Comply with all agency policies and procedures, including those pertaining to ethics and integrity.
Education & Qualifications
Graduation from high school or equivalent.
Bachelor’s degree from an accredited college or university; experience in child support programs, credit collections, investigations, legal assistance, legal secretary, customer service, or IV‑A eligibility specialist may substitute for the required education on a year‑for‑year basis.
Skill in interviewing and negotiating.
Skill in using a personal computer for word‑processing and data entry/retrieval.
Skill in basic mathematical computations.
Skill in handling multiple tasks, prioritizing, and meeting deadlines.
Skill in effective oral and written communication.
Skill in exercising sound judgment and effective decision making.
Ability to receive and respond positively to constructive feedback.
Ability to work cooperatively with others in a professional office environment.
Ability to provide excellent customer service.
Ability to work in person at the assigned OAG work location and perform all assigned tasks at the designated OAG workspace within the OAG work location, performing in‑person work with coworkers for the entirety of each work week (unless on approved leave).
Ability to arrange for personal transportation for business‑related travel.
Ability to work more than 40 hours as needed and in compliance with the FLSA.
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 15%.
Ability to type 35 words per minute (typing test required at time of interview).
Preferred Qualifications
Education: Graduation from an accredited four‑year college or university.
Knowledge of investigative practices and techniques.
Other language: Ability to proficiently read, write, and speak Spanish.
To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices.pdf
THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER
#J-18808-Ljbffr