Ascent Hospitality
Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our Night Auditor. The Night Auditor works at the front desk of a hotel during the night, ensuring the quality and integrity of the establishment is maintained diligently. Their typical duties include completing all activities listed in the Front Desk checklist, performing various upselling marketing duties, providing optimum service and satisfaction to guests, and following proper security & liability measures to protect the assets of the hotel and the Company.
BENEFITS
Competitive Salary!
Health, Dental, Vision, Life Insurance, and other supplemental options!
401k with employer MATCH!
Paid PTO!
Uniforms Provided for most positions!
Team Member Hotel Discount Program!
ESSENTIAL FUNCTIONS
Balancing the accounts from day shift
Welcome guests upon their arrival and assign rooms
Manage front desk activity and handling guest check-ins and check-outs
Inform customers about payment methods and verify that ID and payment method match
Register guests collecting necessary information (contact details and exact dates of stay)
Ensuring customer satisfaction by scheduling wake-up-calls and other guest requests
Respond to guest complaints in a timely and professional manner
Creating invoices, bills and checks for vendors, employees and contractors
Managing and updating all official documentation pertaining to the role
Ensuring that all end-of-day activities have been successfully executed
Answering calls and queries related to potential booking
Provide information about our hotel, available rooms, rates and amenities
Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time and departures are gone by check-out time
Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc.
Maintain knowledge of standards and company policies
Completes the computerized audit function for the hotel at the end of the business day. This includes recording the daily financial transactions (telephone charges, food and beverage revenue, and posting credit card charges).
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
Previous experience as a hotel Front Desk Agent preferred
Excellent communication and organizational skills
Ability to understand, read, write and speak English and communicate with guests and Team Members of other departments
Must be familiar with a computer operation
Must be familiar with operation of office equipment such as copier, printer, facsimile machine, telephone, etc.
Ability to apply commonsense understanding to carry out instructions given
Ability to comply in standardized situations with only occasional or no variables
Must have excellent customer service skills
Must be disciplined, manage time well and able to work independently without supervision
PHYSICAL DEMANDS
Employee will be required to stand for long periods of time, using arms, hands and legs repeatedly; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.
May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Must be capable of effectively using close vision, distance vision, and color vision.
Able to operate in mentally and physically stressful situations.
Must be able to work the overnight hours beginning 10:00‑11:00 pm and maintain alertness and attentiveness for a minimum of eight (8) hours.
QUALIFICATION STANDARDS
High school education or equivalent is required. Some college preferred.
Six (6) months related experience or training preferred.
Must be able to work in a team environment, but will most often work independently on shift.
EEO Employer
#J-18808-Ljbffr
BENEFITS
Competitive Salary!
Health, Dental, Vision, Life Insurance, and other supplemental options!
401k with employer MATCH!
Paid PTO!
Uniforms Provided for most positions!
Team Member Hotel Discount Program!
ESSENTIAL FUNCTIONS
Balancing the accounts from day shift
Welcome guests upon their arrival and assign rooms
Manage front desk activity and handling guest check-ins and check-outs
Inform customers about payment methods and verify that ID and payment method match
Register guests collecting necessary information (contact details and exact dates of stay)
Ensuring customer satisfaction by scheduling wake-up-calls and other guest requests
Respond to guest complaints in a timely and professional manner
Creating invoices, bills and checks for vendors, employees and contractors
Managing and updating all official documentation pertaining to the role
Ensuring that all end-of-day activities have been successfully executed
Answering calls and queries related to potential booking
Provide information about our hotel, available rooms, rates and amenities
Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time and departures are gone by check-out time
Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc.
Maintain knowledge of standards and company policies
Completes the computerized audit function for the hotel at the end of the business day. This includes recording the daily financial transactions (telephone charges, food and beverage revenue, and posting credit card charges).
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
Previous experience as a hotel Front Desk Agent preferred
Excellent communication and organizational skills
Ability to understand, read, write and speak English and communicate with guests and Team Members of other departments
Must be familiar with a computer operation
Must be familiar with operation of office equipment such as copier, printer, facsimile machine, telephone, etc.
Ability to apply commonsense understanding to carry out instructions given
Ability to comply in standardized situations with only occasional or no variables
Must have excellent customer service skills
Must be disciplined, manage time well and able to work independently without supervision
PHYSICAL DEMANDS
Employee will be required to stand for long periods of time, using arms, hands and legs repeatedly; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.
May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Must be capable of effectively using close vision, distance vision, and color vision.
Able to operate in mentally and physically stressful situations.
Must be able to work the overnight hours beginning 10:00‑11:00 pm and maintain alertness and attentiveness for a minimum of eight (8) hours.
QUALIFICATION STANDARDS
High school education or equivalent is required. Some college preferred.
Six (6) months related experience or training preferred.
Must be able to work in a team environment, but will most often work independently on shift.
EEO Employer
#J-18808-Ljbffr