State Farm
Customer Care Manager - State Farm Agent Team Member
State Farm, Cincinnati, Ohio, United States, 45208
Benefits:
reimbursement for licensing Competitive salary Paid time off Training & development You May Be a Great Fit as a Customer Care Manager at Beth Wilker - State Farm Agent
You’re the person people call first when life goes sideways
- calm, steady, and ready to help. You genuinely care about your community
and are dedicated to providing excellent service that makes a positive impact on the people around you. You’re a natural relationship-builder
who earns trust quickly and keeps it. You listen first, then guide , making customers feel understood while confidently recommending solutions. You’re compassionate under pressure
and can guide someone through their worst day with clarity and empathy. Location Address:
Cincinnati, OH 45231 At Beth Wilker - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us. Seeking a
Customer Care Manager
to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions. Responsibilities
Manage customer inquiries and support daily service activities. Coordinate team communication to maintain efficient workflows. Assist with account updates, billing inquiries, and policy reviews. Track service metrics and report progress to the agent. Support community engagement and customer outreach initiatives. Qualifications
Excellent communication and organizational skills. Strong attention to detail with the ability to manage multiple priorities. Prior experience in customer service, office management, or administrative support preferred. Must be able to obtain applicable state insurance licenses.
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reimbursement for licensing Competitive salary Paid time off Training & development You May Be a Great Fit as a Customer Care Manager at Beth Wilker - State Farm Agent
You’re the person people call first when life goes sideways
- calm, steady, and ready to help. You genuinely care about your community
and are dedicated to providing excellent service that makes a positive impact on the people around you. You’re a natural relationship-builder
who earns trust quickly and keeps it. You listen first, then guide , making customers feel understood while confidently recommending solutions. You’re compassionate under pressure
and can guide someone through their worst day with clarity and empathy. Location Address:
Cincinnati, OH 45231 At Beth Wilker - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us. Seeking a
Customer Care Manager
to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions. Responsibilities
Manage customer inquiries and support daily service activities. Coordinate team communication to maintain efficient workflows. Assist with account updates, billing inquiries, and policy reviews. Track service metrics and report progress to the agent. Support community engagement and customer outreach initiatives. Qualifications
Excellent communication and organizational skills. Strong attention to detail with the ability to manage multiple priorities. Prior experience in customer service, office management, or administrative support preferred. Must be able to obtain applicable state insurance licenses.
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