Pennymac
PENNYMAC
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
A Typical Day We are seeking a highly skilled
Mortgage Fulfillment Manager - Condition Review to lead and oversee our condition review team. This role is responsible for managing daily operations, driving process improvements, and ensuring compliance with all relevant regulations and company standards. The ideal candidate will have strong leadership abilities, analytical skills, and a proven track record of optimizing efficiency and quality in a mortgage origination environment.
Mortgage Fulfillment Manager - Condition Review
will:
Lead, coach and develop
a team of Condition Reviewers, providing regular feedback, mentoring, and performance evaluations to drive productivity and quality.
Oversee
loan condition review queues , ensuring timely process and clearing of conditions in line with SLA requirements.
Utilize internal systems and reporting to monitor and manage team work-flows effectively.
Review and analyze
daily, weekly, and monthly
to asses performance and identify trends.
Ensure compliance with
mortgage origination policies, investor guidelines, and regulatory requirements , performing regular audits and implementingcorrective actions as needed.
Act as a
primary point of escalation
for complex issues, collaboratingwith leadership and cross functional-teams to drive effective resolutions.
Identify and implement
process improvements and technology
initiatives to enhance efficiency, reduce cycle times, and improve quality.
Collaborate with
Underwriting, Processing, and Quality Assurance
teams to resolve complex conditions and streamline work-flows.
Monitor
aged internal conditions
and ensure timely follow-ups and resolution.
Perform
capacity and staff planning
to meet service level agreements and business needs.
Communicate
monthly performanceresults
and key insights to managements, providing data-driven recommendations for improvement.
Foster a
collaborative team environment
by leading daily huddles and regular one-on-one meetings.
Support training initiatives identifying skill gaps and providing coaching to enhance team performance.
Maintain and update departmental policies and procedure , ensuring the team adheres to established guidelines and implementingrevisions as needed to reflect current practices and regulatory/Investor requirements.
What You’ll Bring
Bachelor’s degree or equivalent work experience
5+ years of relevant work experience
Advance knowledge of Microsoft Office (Excel, Access, Word and PowerPoint)
Mortgage experience required
Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.
Pennymac is committed to conducting a business that makes positive contributions and promotes long‑term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
To learn more about our benefits visit: https://pennymacnews.page.link/benefits
For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information
Compensation Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:
Lower in range - Building skills and experience in the role
Mid-range - Experience and skills align with proficiency in the role
Higher in range - Experience and skills add value above typical requirements of the role
Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
Salary $65,000 - $100,000
Work Model OFFICE
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At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
A Typical Day We are seeking a highly skilled
Mortgage Fulfillment Manager - Condition Review to lead and oversee our condition review team. This role is responsible for managing daily operations, driving process improvements, and ensuring compliance with all relevant regulations and company standards. The ideal candidate will have strong leadership abilities, analytical skills, and a proven track record of optimizing efficiency and quality in a mortgage origination environment.
Mortgage Fulfillment Manager - Condition Review
will:
Lead, coach and develop
a team of Condition Reviewers, providing regular feedback, mentoring, and performance evaluations to drive productivity and quality.
Oversee
loan condition review queues , ensuring timely process and clearing of conditions in line with SLA requirements.
Utilize internal systems and reporting to monitor and manage team work-flows effectively.
Review and analyze
daily, weekly, and monthly
to asses performance and identify trends.
Ensure compliance with
mortgage origination policies, investor guidelines, and regulatory requirements , performing regular audits and implementingcorrective actions as needed.
Act as a
primary point of escalation
for complex issues, collaboratingwith leadership and cross functional-teams to drive effective resolutions.
Identify and implement
process improvements and technology
initiatives to enhance efficiency, reduce cycle times, and improve quality.
Collaborate with
Underwriting, Processing, and Quality Assurance
teams to resolve complex conditions and streamline work-flows.
Monitor
aged internal conditions
and ensure timely follow-ups and resolution.
Perform
capacity and staff planning
to meet service level agreements and business needs.
Communicate
monthly performanceresults
and key insights to managements, providing data-driven recommendations for improvement.
Foster a
collaborative team environment
by leading daily huddles and regular one-on-one meetings.
Support training initiatives identifying skill gaps and providing coaching to enhance team performance.
Maintain and update departmental policies and procedure , ensuring the team adheres to established guidelines and implementingrevisions as needed to reflect current practices and regulatory/Investor requirements.
What You’ll Bring
Bachelor’s degree or equivalent work experience
5+ years of relevant work experience
Advance knowledge of Microsoft Office (Excel, Access, Word and PowerPoint)
Mortgage experience required
Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.
Pennymac is committed to conducting a business that makes positive contributions and promotes long‑term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
To learn more about our benefits visit: https://pennymacnews.page.link/benefits
For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information
Compensation Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:
Lower in range - Building skills and experience in the role
Mid-range - Experience and skills align with proficiency in the role
Higher in range - Experience and skills add value above typical requirements of the role
Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
Salary $65,000 - $100,000
Work Model OFFICE
#J-18808-Ljbffr