Domain: Healthcare Job Title: CSR || Customer Service Representative Location: Multiple Locations - Columbus, OH || Cincinnati, OH || Detroit, OH || Pittsburgh, PA || Cleveland, OH Duration: 06 Months (Extension/Conversion based on performance) Pay Range: ($20-$21) hourly - M-F, shifts between 8:00 am and 6:30 pm EST Start Date: 23rd March Basic Qualifications: 2 years of Customer Service experience 1 year of Call Centre Agent experience 6 months of Utilities or Health & Public Services experience Preferred Qualifications: 6 months of Health & Public Services experience Examples would be State Medical Assistance, TANIF, SNAP, LiHeap, Child Support Enforcement, or Early Childhood Education and Care Services Former Transaction Processing Experience Requirements of the Role: High School Diploma or GED Internet access is sufficient to handle calls received via the Internet Quiet and private remote work location Proficiency with computers: Experience using the internet, email via Outlook, etc. Data entry experience MS Office (Excel, Word, Outlook, and Teams) experience Key Responsibilities Answer incoming phone calls, chats, and or emails Conduct outreach phone calls and or emails Provide outstanding customer service Recognize and follow call flows with scripts Research and review customer inquiries Research information using multiple systems Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)