Customer Service - Work from home ($250 Bonus)
NexRep, Swanzey, NH, United States
Title:
Remote Customer Service Representative
Status:
Remote, W-9 (Independent Contractor)
Become a Customer Service Representative, work from home, and set your own schedule while helping others!
If helping patients remain at home and
receive
care from their loved ones is a cause you feel inspired by, and you take satisfaction in making a positive impact on other people’s lives, this flexible and fulfilling work from home opportunity may be just what
you’re
looking for.
As a Customer Service Representative,
you’ll
be answering calls on behalf of a client that provides payroll services for people who are in self-directed Medicaid programs. In these programs, patients who have Medicaid can hire the caregiver they choose. This client helps
facilitate
the payments to caregivers, ensuring that they receive compensation for taking care of their loved ones.
This remote, flexible opportunity pays independent contractors
$13 per hour.
Essential Functions
Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their
questions
and providing
important information
Making outbound calls to patients and caregivers
Actively
assisting
with enrollment, program applications, and set up in applicable systems
Retrieving information to
assist
caregivers with any payroll-related inquiries
Utilizing de-escalation techniques when supporting upset or frustrated callers
Offering guidance and directions to both caregivers and patients to effectively resolve any issues
they’re
facing
Documenting information and outcomes as necessary
About You
To support this client, you should have at least one year of customer service experience. You will also need strong computer skills and the ability to offer troubleshooting advice when
appropriate
. In addition, you will need:
The ability to offer empathy, patience, and a friendly demeanor
at all times
The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers
Great active listening skills
Excellent written and verbal communication skills
Strong attention to detail
The ability to multitask and adapt to change in a fast-paced environment
A quality-focused mindset and a desire to achieve first call resolution whenever possible
The ability to
accurately and confidently work with numbers and discuss money
Your Home Office Environment
To be a Customer Service Representative, you will need:
A computer
meeting these criteria:
Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported
at this time
)
Memory: 8GB of RAM
CPUs (Speed * Processors): 6
Hard Drive: At least 500MB of free space
Sound: sound card (standard on most computers)
Up-to-date antivirus software
Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
Dual monitors
A USB noise-cancelling headset
A webcam for your certification experience
Where
NexRep
Contracts
NexRep
contracts with people in 31 states. The only states we do not currently contract in
are:
AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.
Flexible Hours of Operation
As a Customer Service Representative,
you’ll
enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you
don’t
, within the client’s hours of operation.
Hours
of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service between 30-35 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. If
you’d
prefer to service fewer than 30 hours per week, or not to service any hours on Mondays and Fridays as an independent contractor,
you’re
free to pursue a different opportunity within the
NexRep
Marketplace.
Pay and Perks
This flexible opportunity pays independent contractors
<span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 11pt; line-heigh
Remote Customer Service Representative
Status:
Remote, W-9 (Independent Contractor)
Become a Customer Service Representative, work from home, and set your own schedule while helping others!
If helping patients remain at home and
receive
care from their loved ones is a cause you feel inspired by, and you take satisfaction in making a positive impact on other people’s lives, this flexible and fulfilling work from home opportunity may be just what
you’re
looking for.
As a Customer Service Representative,
you’ll
be answering calls on behalf of a client that provides payroll services for people who are in self-directed Medicaid programs. In these programs, patients who have Medicaid can hire the caregiver they choose. This client helps
facilitate
the payments to caregivers, ensuring that they receive compensation for taking care of their loved ones.
This remote, flexible opportunity pays independent contractors
$13 per hour.
Essential Functions
Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their
questions
and providing
important information
Making outbound calls to patients and caregivers
Actively
assisting
with enrollment, program applications, and set up in applicable systems
Retrieving information to
assist
caregivers with any payroll-related inquiries
Utilizing de-escalation techniques when supporting upset or frustrated callers
Offering guidance and directions to both caregivers and patients to effectively resolve any issues
they’re
facing
Documenting information and outcomes as necessary
About You
To support this client, you should have at least one year of customer service experience. You will also need strong computer skills and the ability to offer troubleshooting advice when
appropriate
. In addition, you will need:
The ability to offer empathy, patience, and a friendly demeanor
at all times
The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers
Great active listening skills
Excellent written and verbal communication skills
Strong attention to detail
The ability to multitask and adapt to change in a fast-paced environment
A quality-focused mindset and a desire to achieve first call resolution whenever possible
The ability to
accurately and confidently work with numbers and discuss money
Your Home Office Environment
To be a Customer Service Representative, you will need:
A computer
meeting these criteria:
Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported
at this time
)
Memory: 8GB of RAM
CPUs (Speed * Processors): 6
Hard Drive: At least 500MB of free space
Sound: sound card (standard on most computers)
Up-to-date antivirus software
Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
Dual monitors
A USB noise-cancelling headset
A webcam for your certification experience
Where
NexRep
Contracts
NexRep
contracts with people in 31 states. The only states we do not currently contract in
are:
AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.
Flexible Hours of Operation
As a Customer Service Representative,
you’ll
enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you
don’t
, within the client’s hours of operation.
Hours
of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service between 30-35 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. If
you’d
prefer to service fewer than 30 hours per week, or not to service any hours on Mondays and Fridays as an independent contractor,
you’re
free to pursue a different opportunity within the
NexRep
Marketplace.
Pay and Perks
This flexible opportunity pays independent contractors
<span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 11pt; line-heigh