Diamond Club Lead Supervisor, Great American Ball Park

The opportunity Delaware North Sportservice is searching for a full-time Premium Services Lead Supervisor to join our team at Great American Ball Park in Cincinnati, Ohio. As a Premium Services Supervisor, you will lead a team of attendants, ensuring our luxury suites are clean, stocked, and ready for game day. You'll experience the game day excitement, learn and grow your leadership skills, and be part of a team committed to creating moments that last. Pay $20.00 - $25.00 / hour Information on our comprehensive benefits package can be found at . What we offer We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement. What will you do? Supervises and coordinates premium club, suite, or restaurant staff, including training and providing constructive and corrective feedback as needed Creates a positive and memorable guest experience by delivering professional and courteous service and maintaining a clean, organized, stocked, and safe area Receives and facilitates any premium guests’ and attendants’ requests and orders Analyzes and resolves problems with team members, guests, and the operation with the assistance of the Food and Beverage Manager Learn and be comfortable with all food and beverage menu items to effectively complete financial transactions and answer guests’ questions Ensures all game day food and beverage orders arrive promptly and quickly addresses any discrepancies with the appropriate area Responsible for performing the end-of-month inventory for the suite pantry More about you A minimum of 2 years of supervisory experience in a front-of-house restaurant or food service position, in a high-volume environment, is required Previous experience with a point-of-sale (POS) system required Excellent guest service skills Strong time management and organizational skills Ability to work accurately, efficiently, and courteously in a high-pressure environment Good communication and training skills; ability to teach others as well as delegate tasks Basic math skills; ability to accurately account for cash and inventory No college degree required Physical requirements Ability to lift to 50 pounds for set-up, service, and clean up of the suite Ability to stand and walk for the entire length of the shift, including walking up and down stairs and lifting as needed Shift details Days

Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. Evenings Holidays Weekends Events Who we are Delaware North operates concessions, premium dining, and retail services at the Cincinnati Reds Great American Ball Park and has been a partner of the Reds since 1936. We offer pre-game upscale dining and full bar service featuring local craft beer. In-game service includes in-seat ordering with chef-inspired specialties and ballpark favorites. Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. xsgimln Together, we're shaping the future of hospitality — come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.