Sr Sales Specialist - Amazon Connect, Amazon Connect Job at Amazon Web Services

Job Description
Amazon Connect is one of the fastest growing services in the history of AWS and a leader in the Contact Center as a Service (CCaaS) space. This AI‑powered cloud contact center delivers innovation that enables companies to unlock bar‑raising experiences for customers and agents at lower cost.

Key Job Responsibilities

Drive revenue in a defined territory with multiple account teams and partners.

Meet or exceed revenue targets by helping AWS sellers navigate sales cycles and accelerate implementations with cross‑functional teams.

Build deep relationships with customers to fully understand their business, solutions, and technical needs.

Develop and execute a comprehensive account/territory plan supporting multiple account teams to achieve revenue and win goals.

Create & articulate compelling value propositions that address specific customer needs.

Build, manage, and close a pipeline of Amazon Connect revenue in your territory.

Drive business development initiatives in partnership with the Go To Market Strategy team and Partner Development resources to expand market penetration for Amazon Connect.

Prepare and deliver business reviews to AWS senior management teams.

Basic Qualifications

5+ years of direct sales or business development in software, cloud or SaaS markets selling to C‑level executives.

Experience using English communication skills, both written and verbal, to interact seamlessly with stakeholders at all levels.

5+ years of experience selling into contact centers.

Preferred Qualifications

5+ years of building profitable partner ecosystems.

Experience developing detailed go‑to‑market plans.

Equal Employment Opportunity Statement
Amazon Web Services (AWS) is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal‑opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team. You may also visit

https://www.amazon.jobs/en/disability/us.

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