Desktop Support Engineer

I am seeking a detail-oriented and collaborative Desk Support Engineer to join our team! In this onsite role (Tuesday, Wednesday, Thursday), you will be crucial in providing end-user support for a diverse environment including Windows and MAC OS, managed through Microsoft Intune and JAMF. Experience with technologies for replicating user desktops in an enterprise environment will be a valuable asset. Your expertise in Azure Entra (Azure AD) will be key in user and device management.

Responsibilities:

• Provide hands-on and remote technical support for Windows and MAC OS environments.
• Utilize Microsoft Intune for device management, application deployment, and security policy enforcement.
• Manage and support MAC OS devices using JAMF.
• Administer user accounts and access using Azure Entra ID.
• Perform white glove service for executive and VIP users.
• Troubleshoot hardware, software, and network issues efficiently.
• Collaborate effectively with the IT team as a strong team player.
• Participate in onboarding and offboarding processes, potentially involving desktop replication.
• Document support procedures and solutions.
• Contribute to the maintenance and improvement of our desktop environment, including strategies for desktop replication.

Qualifications:

• Strong knowledge of Windows and MAC OS operating systems.
• Experience with mobile device management (MDM) solutions, specifically Microsoft Intune and JAMF.
• Familiarity with Azure Entra ID for user and device management.
• Experience with technologies for replicating user desktops (e.g., imaging, virtualization) is a plus.
• Excellent problem-solving and communication skills.
• Ability to provide exceptional customer service, including white glove support.
• A proactive and collaborative approach to work.
• Must be available to work onsite in on Tuesdays, Wednesdays, and Thursdays.

If you are a motivated and skilled IT professional ready to contribute to a dynamic team, apply now!

An Equal Opportunity Employer committed to diversity in the workplace. We celebrate the unique contributions that each team member brings to our organization.

Note: Only candidates who meet the specified qualifications will be contacted for interviews.

Please add me on LinkedIn!

I look forward to connecting with you!

Boyd Kelly