Banfield Pet Hospital
Client Service Coordinator
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. The Five Principles: Quality
The consumer is our boss, quality is our work and value for money is our goal. Responsibility
As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality
A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency
We use resources to the full, waste nothing and do only what we can do best. Freedom
We need freedom to shape our future; we need profit to remain free. Hiring Qualifications: Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional Preventative Care and OWPs Communication Skills Client Service Skills Priority Setting Time Management Capabilities and Experience: Ability to multi-task Communication skills Organizational ability Problem solving skills Client service skills Intellectual ability Mathematical ability Computer skills Attitudes: Initiative Integrity Cooperativeness Flexibility Independence Tolerance for Stress / Resiliency Special Working Conditions: Ability to work at a computer for long periods of time. Ability to be confident around pets. Client needs and work volume may often require more than 40 hours per week. Must work special hours including weekends and evenings. Requires sufficient ambulatory skills. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate up to 50 pounds. Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. Experience, Education and/or Training: High School Diploma or equivalent preferred. Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. One year related experience required with customer service preferred. Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred. We are a drug-free, smoke-free, equal opportunity employer. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin. The pay range for this role is $16.16 - $20.66 Hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws. Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package: Comprehensive Medical, Dental, and Vision Insurance Generous Retirement Plans (401(k) and Roth) Best-in-Class Student Debt Relief Program (for Full-Time DVMs) Paid Time Off and Holidays Top-Tier Mental Health and Wellbeing Resources Associate Life Insurance (company-paid) & Supplemental Life Insurance Company-Paid Short- and Long-Term Disability Flexible Spending Accounts (FSA) Health Savings Account (HSA) Paid Parental Leave Continuing Education Allowance (for Eligible Positions) Back-Up Child and Elder Care & Family Support Resources Fertility and Family Building Support Digital Exercise Therapy Voluntary Protection Benefits Legal Plan Identity Protection Commuter Benefits Three Free Optimum Wellness Plans for Pets Exclusive Discounts Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. The Five Principles: Quality
The consumer is our boss, quality is our work and value for money is our goal. Responsibility
As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality
A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency
We use resources to the full, waste nothing and do only what we can do best. Freedom
We need freedom to shape our future; we need profit to remain free. Hiring Qualifications: Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional Preventative Care and OWPs Communication Skills Client Service Skills Priority Setting Time Management Capabilities and Experience: Ability to multi-task Communication skills Organizational ability Problem solving skills Client service skills Intellectual ability Mathematical ability Computer skills Attitudes: Initiative Integrity Cooperativeness Flexibility Independence Tolerance for Stress / Resiliency Special Working Conditions: Ability to work at a computer for long periods of time. Ability to be confident around pets. Client needs and work volume may often require more than 40 hours per week. Must work special hours including weekends and evenings. Requires sufficient ambulatory skills. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate up to 50 pounds. Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. Experience, Education and/or Training: High School Diploma or equivalent preferred. Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. One year related experience required with customer service preferred. Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred. We are a drug-free, smoke-free, equal opportunity employer. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin. The pay range for this role is $16.16 - $20.66 Hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws. Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package: Comprehensive Medical, Dental, and Vision Insurance Generous Retirement Plans (401(k) and Roth) Best-in-Class Student Debt Relief Program (for Full-Time DVMs) Paid Time Off and Holidays Top-Tier Mental Health and Wellbeing Resources Associate Life Insurance (company-paid) & Supplemental Life Insurance Company-Paid Short- and Long-Term Disability Flexible Spending Accounts (FSA) Health Savings Account (HSA) Paid Parental Leave Continuing Education Allowance (for Eligible Positions) Back-Up Child and Elder Care & Family Support Resources Fertility and Family Building Support Digital Exercise Therapy Voluntary Protection Benefits Legal Plan Identity Protection Commuter Benefits Three Free Optimum Wellness Plans for Pets Exclusive Discounts Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).