CRG Corporation
Bilingual (Spanish) Call Center Representative
Location:
Portland, Oregon 97217 Duration:
6+ Months, Contract Shift Details:
Tuesday, Wednesday, Thursday, Friday and Saturdays; 7:30am - 4:00pm PST.Subject to change. Pay Rate:
$18.00
JOB DESCRIPTION As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter what your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.
RESPONSIBILITIES
Assist customers and business partners via telephone and emai
Handle customer complaints in a calm, professional manner
Diagnose, assess, and resolve problems or issues
Monitor progress of delivery routes
Route monitoring
Scan haul-away pods and verify stamps
Process changes or cancellations to delivery orders
Dispatching
QUALIFICATIONS
At a minimum, you'll need:
Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. It'd be great if you also have:
High school diploma or equivalent
1-year related experience preferably within a call center environment
Strong customer service skills and the ability to satisfactorily resolve issues
Solid ability to multitask with exceptional organizational skills
Ability to thrive under pressure while delivering solutions that exceed customer expectations JN003
Location:
Portland, Oregon 97217 Duration:
6+ Months, Contract Shift Details:
Tuesday, Wednesday, Thursday, Friday and Saturdays; 7:30am - 4:00pm PST.Subject to change. Pay Rate:
$18.00
JOB DESCRIPTION As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter what your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.
RESPONSIBILITIES
Assist customers and business partners via telephone and emai
Handle customer complaints in a calm, professional manner
Diagnose, assess, and resolve problems or issues
Monitor progress of delivery routes
Route monitoring
Scan haul-away pods and verify stamps
Process changes or cancellations to delivery orders
Dispatching
QUALIFICATIONS
At a minimum, you'll need:
Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. It'd be great if you also have:
High school diploma or equivalent
1-year related experience preferably within a call center environment
Strong customer service skills and the ability to satisfactorily resolve issues
Solid ability to multitask with exceptional organizational skills
Ability to thrive under pressure while delivering solutions that exceed customer expectations JN003