Mt. Hood Community College
Front Desk Receptionist for Academic Advising & Transfer Center (AATC) (Part-Tim
Mt. Hood Community College, Gresham, Oregon, United States, 97030
Salary:
$18.00 - $20.00 Hourly Location :
Gresham Campus, OR Job Type:
Part-time Hourly Job Number:
2025-00012 Division:
Student Development Department:
Retention and Academic Advising Opening Date:
07/30/2025 Closing Date:
Continuous
Job Summary and Responsibilities/Duties This position is open until filled. For best consideration, please submit your application materials by August 17, 2025.
Job Summary:
Serves as a front-desk receptionist for the Academic Advising & Transfer Center (AATC). Acts as the first point-of-contact for students, visitors, and college staff/faculty seeking services and support from academic advising. Works in close collaboration with AATC and Student Services Hub staff, including answering phone and email inquiries as well as appointment scheduling for academic advising.
Essential Duties: Greets visitors, including students, faculty/staff, and guests, when the AATC is open to the public. Researches referral requests, and provides general information on MHCC services. Communicates in a positive and professional manner with all individuals. Answers a high volume of calls, voicemails, and online inquiries for AATC. Conducts initial intake of caller/visitor needs to determine and provide appropriate services, scheduling, or information sought. Applies knowledge of College and community support services and facilitates referrals when appropriate Schedules, monitors, and manages appointments for AATC staff. Prepares and tracks appointment reminders, cancellations, and rescheduling. Collaborates closely with other employees and departments to solve difficult or unusual situations and concerns. Maintains familiarity with services and programs provided at the College and external resources to efficiently refer students and visitors. Provides direct support to the Director and Advising Services Specialist including correspondence, project support, research, compiling and analyzing data, preparing reports and recommendations for continuous improvement of AATC services.
Additional Duties: General office duties and light cleaning. Performs all other related duties as assigned.
Minimum and Desired Qualifications Minimum Qualifications: Associate's degree or current enrollment in an associate's degree program Basic skills in Microsoft Office Word, Outlook and Excel Excellent customer service skills, including successful experience working with diverse individuals One year of experience similar to the essential duties of the position
Preferred Qualifications: Bilingual skills with fluency in English and Spanish, Slavic languages, Vietnamese, or other language that meets community needs Experience working in a college setting within Student Development or Student Services.
Additional Qualifications and/or Knowledge, Skills and Abilities (KSAs) Knowledge, Skills, and Abilities (KSAs): Knowledge of community college systems and philosophy. Knowledge of and ability to apply the College's interpretation of the Family Educational Rights and Privacy Act (FERPA) Ability to communicate clearly and effectively, both orally and in writing, including active listening skills Ability to maintain the confidentiality of information Ability to effectively handle multiple tasks, priorities and changing deadlines. Knowledge of curriculum program offerings at the college, in addition to policies and procedures relating to admissions, registration, testing and placement. Knowledge of general financial aid info related to FAFSA process. Ability to work well with individuals with diverse backgrounds.
Working Conditions and Important Information Working Conditions:
Work is typically performed in a normal office environment working with a variety of people. Work environment is often noisy and crowded with students and staff. Occasional strain to the eyes while working with a computer terminal, in addition to infrequent lifting and carrying of items up to 10 lbs. Expect disruptions in work flow.
Important Information MHCC only accepts applications through our online application system at http://agency.governmentjobs.com/mhcc/default.cfm. For technical assistance with this, please call 855-524-5627.
Please note: We do not request or read letters of recommendation. Also, it is not necessary to upload a large number of documents with your materials. We are looking for the required documents and perhaps one or two additional documents of your choosing (optional). Faculty applications require a current resume, cover letter and official transcripts (copies are fine for application purposes) and/or any required certificates or licenses.
Please note: this is initially a self-screening system. We recognize that our application process can be lengthy, so before you begin, please read all of the stated requirements to determine if you meet them. Applicants must meet all of the stated minimum qualifications and additional requirements to be considered for this position. Based on your responses to the qualifying questions, the system may automatically screen you out from further consideration.
Position subject to budget consideration and approval.
Final candidates will be subject to a criminal background check as part of the employment process.
MHCC does not provide visa sponsorship. Once a job applicant has accepted an offer of employment, they must provide documentation that demonstrates they are eligible to work in the United States.
MHCC provides qualifying veterans and disabled veterans with preference in employment in accordance with ORS 408.225, 408.230, and 408.235; OAR 105-040-0010 and 105-040-0015.
Qualifying veterans and disabled veterans may obtain preference by submitting as verification of eligibility a copy of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) or a letter from the US Dept. of Veteran's Affairs indicating receipt of a non-service connected pension to your application. Disabled Veterans must also submit a copy of their Veteran's disability preference letter from the Dept. of Veteran Affairs, unless the information is included in the DD Form 214 or 215.
If you are seeking this preference, appropriate documentation must be provided at the time of application. You may submit an electronic copy in the document upload area of the application in the section marked "veterans' preference document," or fax to 503-491-7257 or mail to Human Resources, Mt. Hood Community College, Gresham, OR 97030. If you do not have your documentation, you may request it through your Veterans' Administration Office.
Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three working days prior to the date of need.
Mt. Hood Community College is an Equal Opportunity Employer that actively supports workforce diversity.
Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three working days prior to the date of need.
Mt. Hood Community College is an Equal Opportunity Employer that actively supports workforce diversity. Sick Leave Part-time hourly employees will accrue one (1) hour of sick leave for every thirty (30) hours worked. 01
Do you have an Associate's degree or current enrollment in an associate's degree program?
Yes No
02
Do you have basic skills in Microsoft Office Word, Outlook and Excel?
Yes No
03
Do you have excellent customer service skills, including successful experience working with diverse individuals?
Yes No
04
Do you have one year of experience similar to the essential duties of the position?
Yes No
Required Question
$18.00 - $20.00 Hourly Location :
Gresham Campus, OR Job Type:
Part-time Hourly Job Number:
2025-00012 Division:
Student Development Department:
Retention and Academic Advising Opening Date:
07/30/2025 Closing Date:
Continuous
Job Summary and Responsibilities/Duties This position is open until filled. For best consideration, please submit your application materials by August 17, 2025.
Job Summary:
Serves as a front-desk receptionist for the Academic Advising & Transfer Center (AATC). Acts as the first point-of-contact for students, visitors, and college staff/faculty seeking services and support from academic advising. Works in close collaboration with AATC and Student Services Hub staff, including answering phone and email inquiries as well as appointment scheduling for academic advising.
Essential Duties: Greets visitors, including students, faculty/staff, and guests, when the AATC is open to the public. Researches referral requests, and provides general information on MHCC services. Communicates in a positive and professional manner with all individuals. Answers a high volume of calls, voicemails, and online inquiries for AATC. Conducts initial intake of caller/visitor needs to determine and provide appropriate services, scheduling, or information sought. Applies knowledge of College and community support services and facilitates referrals when appropriate Schedules, monitors, and manages appointments for AATC staff. Prepares and tracks appointment reminders, cancellations, and rescheduling. Collaborates closely with other employees and departments to solve difficult or unusual situations and concerns. Maintains familiarity with services and programs provided at the College and external resources to efficiently refer students and visitors. Provides direct support to the Director and Advising Services Specialist including correspondence, project support, research, compiling and analyzing data, preparing reports and recommendations for continuous improvement of AATC services.
Additional Duties: General office duties and light cleaning. Performs all other related duties as assigned.
Minimum and Desired Qualifications Minimum Qualifications: Associate's degree or current enrollment in an associate's degree program Basic skills in Microsoft Office Word, Outlook and Excel Excellent customer service skills, including successful experience working with diverse individuals One year of experience similar to the essential duties of the position
Preferred Qualifications: Bilingual skills with fluency in English and Spanish, Slavic languages, Vietnamese, or other language that meets community needs Experience working in a college setting within Student Development or Student Services.
Additional Qualifications and/or Knowledge, Skills and Abilities (KSAs) Knowledge, Skills, and Abilities (KSAs): Knowledge of community college systems and philosophy. Knowledge of and ability to apply the College's interpretation of the Family Educational Rights and Privacy Act (FERPA) Ability to communicate clearly and effectively, both orally and in writing, including active listening skills Ability to maintain the confidentiality of information Ability to effectively handle multiple tasks, priorities and changing deadlines. Knowledge of curriculum program offerings at the college, in addition to policies and procedures relating to admissions, registration, testing and placement. Knowledge of general financial aid info related to FAFSA process. Ability to work well with individuals with diverse backgrounds.
Working Conditions and Important Information Working Conditions:
Work is typically performed in a normal office environment working with a variety of people. Work environment is often noisy and crowded with students and staff. Occasional strain to the eyes while working with a computer terminal, in addition to infrequent lifting and carrying of items up to 10 lbs. Expect disruptions in work flow.
Important Information MHCC only accepts applications through our online application system at http://agency.governmentjobs.com/mhcc/default.cfm. For technical assistance with this, please call 855-524-5627.
Please note: We do not request or read letters of recommendation. Also, it is not necessary to upload a large number of documents with your materials. We are looking for the required documents and perhaps one or two additional documents of your choosing (optional). Faculty applications require a current resume, cover letter and official transcripts (copies are fine for application purposes) and/or any required certificates or licenses.
Please note: this is initially a self-screening system. We recognize that our application process can be lengthy, so before you begin, please read all of the stated requirements to determine if you meet them. Applicants must meet all of the stated minimum qualifications and additional requirements to be considered for this position. Based on your responses to the qualifying questions, the system may automatically screen you out from further consideration.
Position subject to budget consideration and approval.
Final candidates will be subject to a criminal background check as part of the employment process.
MHCC does not provide visa sponsorship. Once a job applicant has accepted an offer of employment, they must provide documentation that demonstrates they are eligible to work in the United States.
MHCC provides qualifying veterans and disabled veterans with preference in employment in accordance with ORS 408.225, 408.230, and 408.235; OAR 105-040-0010 and 105-040-0015.
Qualifying veterans and disabled veterans may obtain preference by submitting as verification of eligibility a copy of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) or a letter from the US Dept. of Veteran's Affairs indicating receipt of a non-service connected pension to your application. Disabled Veterans must also submit a copy of their Veteran's disability preference letter from the Dept. of Veteran Affairs, unless the information is included in the DD Form 214 or 215.
If you are seeking this preference, appropriate documentation must be provided at the time of application. You may submit an electronic copy in the document upload area of the application in the section marked "veterans' preference document," or fax to 503-491-7257 or mail to Human Resources, Mt. Hood Community College, Gresham, OR 97030. If you do not have your documentation, you may request it through your Veterans' Administration Office.
Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three working days prior to the date of need.
Mt. Hood Community College is an Equal Opportunity Employer that actively supports workforce diversity.
Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three working days prior to the date of need.
Mt. Hood Community College is an Equal Opportunity Employer that actively supports workforce diversity. Sick Leave Part-time hourly employees will accrue one (1) hour of sick leave for every thirty (30) hours worked. 01
Do you have an Associate's degree or current enrollment in an associate's degree program?
Yes No
02
Do you have basic skills in Microsoft Office Word, Outlook and Excel?
Yes No
03
Do you have excellent customer service skills, including successful experience working with diverse individuals?
Yes No
04
Do you have one year of experience similar to the essential duties of the position?
Yes No
Required Question