Epic Ambulatory Application Analyst I, II, II

Determination for the Epic Application Analyst (I, II or III), Ambulatory roles will be based on experience and qualifications. PIH Health internal applicants or Altera employees (working at PIH Health as of May 2025), Epic certification in the required application/module must be obtained within 120 days of hire or transfer into the position. Failure to obtain certification within this timeframe may result in removal from the position; however, the employee will be eligible to apply for other internal openings for which they meet the minimum qualifications. External applicants must possess active Epic certification in the required application/module at the time of hire. Proof of current certification will be required. This position will primarily focus on the following

Epic

applications: Ambulatory EHR

, Bones

Orthopedics

, Kaleidoscope

Ophthalmology

, Urgent Care, &

Epic

Care Link.

The

Epic

Application

Analyst

,

Ambulatory

is the primary support contact for the above applications and will guide workflow design,

build

and test the system, and analyze other technical issues associated with Epic and any other connected software. PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit

PIHHealth.org

or follow us on

Facebook

,

Twitter

, or

Instagram

.

Required Skills

Strong understanding of ambulatory clinic workflows, including orders

and

documentation

Familiarity or willingness to learn about orthopedic, ophthalmology, and urgent care clinical workflows

Strong analytical, technical, and troubleshooting skills

Demonstrating flexibility with respect to changing end

‐

user business needs

The ability and willingness to recognize assignments or tasks that need to be completed, to seek

out

additional

assignments or tasks, and to help others

The ability to communicate information clearly and concisely with project leadership and subject

matter experts

The ability to gain trust and

establish

effective relationships with

Epic

counterparts

The ability and willingness to learn new software and systems

Listening attentively to ensure that the intended message has been accurately received, holding

responses until the person have finished making their point, and repeating information to ensure

accuracy

Seeking, logically examining, and interpreting information from

different sources

to

determine

a

problem's cause and developing a course of action to resolve the problem and to prevent its

recurrence

The ability to persevere in

difficult situations

, overcome obstacles, and reach

high levels

of performance when faced with stressful work situations and time pressures

Required Experience

Epic

Application

Analyst

I

,

Ambulator

y Required: Bachelor’s degree or a license/certification in a clinical specialty

3 years of experience and under

Minimum 4 years of experience will be accepted in lieu of the required degree or diploma

Preferred: Certification, experience, or

proficiency

in one or more of the following

Epic

modules: Ambulatory EHR, Bones

Orthopaedics

, Kaleidoscope

Ophthalmology

, Urgent Care, &

Epic

Care Link

Experience with PIH Health clinical workflows

Experience working in an ambulatory clinic

Epic

Application

Analyst

II

,

Ambulator

y Required: Bachelor’s degree or a license/certification in a clinical specialty

with 3 to 7 years of experience

Minimum 4 years of experience will be accepted in lieu of the required degree or diploma

Preferred: Certification, experience, or

proficiency

in one or more of the following

Epic

modules: Ambulatory EHR, Bones

Orthopaedics

, Kaleidoscope

Ophthalmology

, Urgent Care, &

Epic

Care Link

Experience with PIH Health clinical workflows

Experience working in an ambulatory clinic

Epic

Application

Analyst

III

,

Ambulator

y Required: Bachelor’s degree or a license/certification in a clinical specialty

7 or more years of experience

Preferred: Certification, experience, or

proficiency

in one or more of the following

Epic

modules: Ambulatory EHR, Bones

Orthopaedics

, Kaleidoscope

Ophthalmology

, Urgent Care, &

Epic

Care Link

Experience with PIH Health clinical workflows

Experience working in an ambulatory clinic

Address 12401 Washington Blvd.

Salary 84302.40-169104.00

Shift Days

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