Jobright.ai
Senior Digital Infrastructure Service Delivery
Jobright.ai, Oklahoma City, Oklahoma, United States
Senior Digital Infrastructure Service Delivery
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Senior Digital Infrastructure Service Delivery
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Jobright.ai Senior Digital Infrastructure Service Delivery
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Senior Digital Infrastructure Service Delivery
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Jobright.ai Raytheon is an Aerospace and Defense company that provides advanced systems and services for commercial, military, and government customers worldwide. The Associate Director, Digital Infrastructure Service Delivery Lead is responsible for managing a suite of infrastructure products and services, ensuring that business requirements are met and driving continuous improvement in service delivery processes. Responsibilities: • Serve as the voice of the BU in ES Infrastructure delivery processes, translating operational requirements into user-centric infrastructure solutions • Act as a customer advocate in design and delivery discussions, ensuring infrastructure solutions reflect real-world use cases and friction points • Ensure that delivered services meet intended business outcomes and continuously evolve to support changing user needs • Influence and coordinate cross-functional teams to ensure timely, aligned service delivery across technical domains • Manage end-to-end implementation and continuous improvement of infrastructure services in areas such as collaboration, network, or compute • Collaborate with business and digital stakeholders to design, configure, and enhance infrastructure product features • Partner with ES Infrastructure product and platform teams to align service delivery with customer expectations and enterprise standards • Lead service development and configuration activities, from initial requirement gathering through implementation and sustainment • Oversee service optimization through automation, tooling, and process improvement • Monitor and improve performance against Service Level Agreements (SLAs) • Conduct regular reviews of service health, user experience, and delivery metrics; recommend and implement enhancements • Contribute to product planning cycles by bringing forward BU service needs and delivery considerations, including resourcing, sequencing, and operational impacts Qualifications: Required: • Role typically requires a bachelor’s degree with 12 years relevant experience, an advanced degree with 10 years’ experience, and in lieu of degree, 16 years of relevant experience will be considered. • Experience in IT service delivery, IT infrastructure operations, or IT business technology roles • Experience with team leadership or with management on technical projects/programs. • Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Preferred: • Strong understanding of infrastructure delivery, user experience principles, and operational support models. • Experience supporting enterprise users or business units in a complex, matrixed organization • Familiarity with Agile delivery practices or product operating models preferred • Relevant certifications such as ITIL Foundation, CORE Apprentice/Champion, or SAFe certification are a plus • Ability to translate business or user requirements into service features and delivery plans • Experience with automation, process optimization, or service improvement initiatives • Experience working with outsourced service providers and or an internal shared services team • Effective cross-functional communication and stakeholder management skills • Knowledge of service delivery metrics, SLAs, and enterprise performance reporting • Ability to coach and support team members in adopting product-oriented mindsets and continuous improvement practices. Company: Raytheon, an RTX business, creates next-generation defense solutions that are smarter, faster and better than previously thought possible. Founded in 1948, the company is headquartered in Waltham, Massachusetts, USA, with a team of 10001+ employees. The company is currently Late Stage. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
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Join to apply for the
Senior Digital Infrastructure Service Delivery
role at
Jobright.ai Senior Digital Infrastructure Service Delivery
2 days ago Be among the first 25 applicants Join to apply for the
Senior Digital Infrastructure Service Delivery
role at
Jobright.ai Raytheon is an Aerospace and Defense company that provides advanced systems and services for commercial, military, and government customers worldwide. The Associate Director, Digital Infrastructure Service Delivery Lead is responsible for managing a suite of infrastructure products and services, ensuring that business requirements are met and driving continuous improvement in service delivery processes. Responsibilities: • Serve as the voice of the BU in ES Infrastructure delivery processes, translating operational requirements into user-centric infrastructure solutions • Act as a customer advocate in design and delivery discussions, ensuring infrastructure solutions reflect real-world use cases and friction points • Ensure that delivered services meet intended business outcomes and continuously evolve to support changing user needs • Influence and coordinate cross-functional teams to ensure timely, aligned service delivery across technical domains • Manage end-to-end implementation and continuous improvement of infrastructure services in areas such as collaboration, network, or compute • Collaborate with business and digital stakeholders to design, configure, and enhance infrastructure product features • Partner with ES Infrastructure product and platform teams to align service delivery with customer expectations and enterprise standards • Lead service development and configuration activities, from initial requirement gathering through implementation and sustainment • Oversee service optimization through automation, tooling, and process improvement • Monitor and improve performance against Service Level Agreements (SLAs) • Conduct regular reviews of service health, user experience, and delivery metrics; recommend and implement enhancements • Contribute to product planning cycles by bringing forward BU service needs and delivery considerations, including resourcing, sequencing, and operational impacts Qualifications: Required: • Role typically requires a bachelor’s degree with 12 years relevant experience, an advanced degree with 10 years’ experience, and in lieu of degree, 16 years of relevant experience will be considered. • Experience in IT service delivery, IT infrastructure operations, or IT business technology roles • Experience with team leadership or with management on technical projects/programs. • Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Preferred: • Strong understanding of infrastructure delivery, user experience principles, and operational support models. • Experience supporting enterprise users or business units in a complex, matrixed organization • Familiarity with Agile delivery practices or product operating models preferred • Relevant certifications such as ITIL Foundation, CORE Apprentice/Champion, or SAFe certification are a plus • Ability to translate business or user requirements into service features and delivery plans • Experience with automation, process optimization, or service improvement initiatives • Experience working with outsourced service providers and or an internal shared services team • Effective cross-functional communication and stakeholder management skills • Knowledge of service delivery metrics, SLAs, and enterprise performance reporting • Ability to coach and support team members in adopting product-oriented mindsets and continuous improvement practices. Company: Raytheon, an RTX business, creates next-generation defense solutions that are smarter, faster and better than previously thought possible. Founded in 1948, the company is headquartered in Waltham, Massachusetts, USA, with a team of 10001+ employees. The company is currently Late Stage. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Digital Specialist jobs in
Massachusetts, United States . Junior Specialist DTC E-Commerce Content
Digital Marketing Specialist - Marketplaces
Specialist, Digital Experience Strategy Global - CONVERSE
Boston, MA $66,019.00-$99,029.00 1 hour ago Freelance B2B Paid Media Specialist (Google Ads & LinkedIn Ads)
Associate, Digital Brand Marketing, Liberty Street, New York, NY
Boston, MA $75,000.00-$130,000.00 2 weeks ago Senior Manager, Digital Search & Discovery
Marlborough, MA $70,000.00-$80,000.00 16 hours ago Newton, MA $50,000.00-$55,000.00 1 day ago Boston, MA $110,000.00-$130,000.00 6 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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