Davita Inc.
Position Summary:
Direct Supply is building the future of healthcare technology with industry-leading products,
solutions
and platforms to help improve the lives of millions of seniors and those who care for them. In the Client Support Engineer position,
you'll
lead efforts to elevate customer support by solving complex issues, mentoring team members, and advancing automation and self-service tools. Your work will directly improve customer satisfaction, boost team efficiency, and shape the future of support operations. Skills Needed: Provides Customer Value
- D
elivers
cu
tting-edge
,
tech-driven solutions paired with outrageous customer service with an eye to profitability. Seizes opportunities that reward both the customer and DS, fostering robust customer relationships.
Applies AI and Technology
-
I
dentifies opportunities to boost efficiency and add value using AI and tech. Embraces and applies digital innovations and tech solutions to build business. Eagerly learns and integrate
s
ne
w technologi
es
w
here they matter most.
Communicates Effectively
-
Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals.
Effectively Collaborates
-
Fo
rges strong partnerships and works productively with others to achieve common goals. Finds common ground to solve problems and seeks out diverse perspectives to inform decisions. Quickly earns trust, puts others at ease, and shows empathy.
Excellent a
bility to
build processes
and trust
with other teams to drive a great customer experience with
P
artners.
What
You'll
Do and Impact: Lead efforts to improve team productivity through process optimization, clear documentation, and effective knowledge sharing
Enhance and support AI-powered tools and workflows that enable Partners to resolve common issues independently
Analyze support trends to
identify
root causes, recommend solutions, and reduce ticket volume and response times
Collaborate with internal Technology teams to resolve high-impact issues and drive continuous improvement
Execute advanced technical tasks including workstation imaging, hardware diagnostics, software deployment, and network troubleshooting
Maintain and improve internal documentation to ensure it is
accurate
, easy to understand, and accessible to both the team and end users
Mentor junior analysts by providing guidance on troubleshooting, communication, and issue prioritization
Lead or support strategic client-focused projects, ensuring on-time delivery and clear, measurable results
Experience: Associate's or
Bachelor's
degree in MIS, Computer Science, or a related field preferred.
5+ years of IT Support or Desktop Support experience, with
demonstrated
leadership or mentorship
responsibilities.
Proven experience with AI tools, scripting, or automation platforms in a support environment is highly desirable.
Additional Items of Interest: Experience with enterprise imaging, deployment, and diagnostic toolsets preferred.
Familiarity with modern ticketing systems, knowledge bases, and self-service enablement a plus.
IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a bonus.
Job to be performed in the location listed. Generous benefit package available. Clickhere to learn more. Direct Supply, Inc. and its U.S. subsidiaries are equal opportunity and affirmative action employers committed to diverse workforces. 2013 to 2025 Direct Supply, Inc. All rights reserved.
#J-18808-Ljbffr
solutions
and platforms to help improve the lives of millions of seniors and those who care for them. In the Client Support Engineer position,
you'll
lead efforts to elevate customer support by solving complex issues, mentoring team members, and advancing automation and self-service tools. Your work will directly improve customer satisfaction, boost team efficiency, and shape the future of support operations. Skills Needed: Provides Customer Value
- D
elivers
cu
tting-edge
,
tech-driven solutions paired with outrageous customer service with an eye to profitability. Seizes opportunities that reward both the customer and DS, fostering robust customer relationships.
Applies AI and Technology
-
I
dentifies opportunities to boost efficiency and add value using AI and tech. Embraces and applies digital innovations and tech solutions to build business. Eagerly learns and integrate
s
ne
w technologi
es
w
here they matter most.
Communicates Effectively
-
Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals.
Effectively Collaborates
-
Fo
rges strong partnerships and works productively with others to achieve common goals. Finds common ground to solve problems and seeks out diverse perspectives to inform decisions. Quickly earns trust, puts others at ease, and shows empathy.
Excellent a
bility to
build processes
and trust
with other teams to drive a great customer experience with
P
artners.
What
You'll
Do and Impact: Lead efforts to improve team productivity through process optimization, clear documentation, and effective knowledge sharing
Enhance and support AI-powered tools and workflows that enable Partners to resolve common issues independently
Analyze support trends to
identify
root causes, recommend solutions, and reduce ticket volume and response times
Collaborate with internal Technology teams to resolve high-impact issues and drive continuous improvement
Execute advanced technical tasks including workstation imaging, hardware diagnostics, software deployment, and network troubleshooting
Maintain and improve internal documentation to ensure it is
accurate
, easy to understand, and accessible to both the team and end users
Mentor junior analysts by providing guidance on troubleshooting, communication, and issue prioritization
Lead or support strategic client-focused projects, ensuring on-time delivery and clear, measurable results
Experience: Associate's or
Bachelor's
degree in MIS, Computer Science, or a related field preferred.
5+ years of IT Support or Desktop Support experience, with
demonstrated
leadership or mentorship
responsibilities.
Proven experience with AI tools, scripting, or automation platforms in a support environment is highly desirable.
Additional Items of Interest: Experience with enterprise imaging, deployment, and diagnostic toolsets preferred.
Familiarity with modern ticketing systems, knowledge bases, and self-service enablement a plus.
IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a bonus.
Job to be performed in the location listed. Generous benefit package available. Clickhere to learn more. Direct Supply, Inc. and its U.S. subsidiaries are equal opportunity and affirmative action employers committed to diverse workforces. 2013 to 2025 Direct Supply, Inc. All rights reserved.
#J-18808-Ljbffr