The Home Depot
Join to apply for the
Senior Analyst, Customer Analytics
role at
The Home Depot Join to apply for the
Senior Analyst, Customer Analytics
role at
The Home Depot Get AI-powered advice on this job and more exclusive features. Position Purpose
The Customer Insights team conducts customer-centric analytics in order to provide actionable insights to THD Senior Leadership to support strategic decisions within Marketing, Operations and Merchandising. The Customer Insights Senior Analyst will have responsibility for developing in-depth quantitative analysis with the aim of extracting insights related to customer shopping behaviors across all channels. The Senior Analyst will be expected to translate complex sets of customer data into meaningful insights and deliver business recommendations to key stakeholders. Req150230
Position Purpose
The Customer Insights team conducts customer-centric analytics in order to provide actionable insights to THD Senior Leadership to support strategic decisions within Marketing, Operations and Merchandising. The Customer Insights Senior Analyst will have responsibility for developing in-depth quantitative analysis with the aim of extracting insights related to customer shopping behaviors across all channels. The Senior Analyst will be expected to translate complex sets of customer data into meaningful insights and deliver business recommendations to key stakeholders.
Key Responsibilities
20% Interpret statistical and analytical results and make suggestions for business improvements through clear and concise deliverables 20% Conduct analyses to understand changes in customer shopping behavior surrounding key business events (e.g. promotions, weather, category resets, operational changes, etc.) 20% Develop / validate customer segmentations, compute customer value metrics and support ad-hoc requests for data extraction and analysis 20% Work across the organization and leverage cross functional teams to provide customer-focused analytical support using quantitative and qualitative measures 20% Analyze transactional data to identify purchase triggers and indicators in support of predictive / forward looking strategic company initiatives
Direct Manager/Direct Reports
Position reports to Sr Manager, Consumer Insights This position has 0 direct reports
Travel Requirements
Typically requires overnight travel less than 10% of the time.
Physical Requirements
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. No travel required
Minimum Qualifications
Must be eighteen years of age or older. Must be legally permitted to work in the United States.
Preferred Qualifications
Experience working within a retail organization strongly preferred Experience working on analysis within a management consulting or investment banking setting Experience working within a corporate strategic planning group Experience in the use of statistical programming software, especially SAS Proven ability to analyze, evaluate and interpret complex data using various quantitative analysis techniques Strong ability to produce board-level presentations and succinctly summarize approach & results Strong verbal and written communications skills at all levels; ability to communicate complex customer behavior information to both functional partners and Executive Leadership Excellent skills at using both Microsoft Excel and PowerPoint
Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education
No additional education
Minimum Years Of Work Experience
3
Preferred Years Of Work Experience
No additional years of experience
Minimum Leadership Experience
None
Preferred Leadership Experience
None
Certifications
None
Competencies
Action Oriented Collaborates Communicates Effectively Customer Focus Drives Results
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Other Industries Consumer Services Referrals increase your chances of interviewing at The Home Depot by 2x Get notified about new Analytics Analyst jobs in
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Senior Analyst, Customer Analytics
role at
The Home Depot Join to apply for the
Senior Analyst, Customer Analytics
role at
The Home Depot Get AI-powered advice on this job and more exclusive features. Position Purpose
The Customer Insights team conducts customer-centric analytics in order to provide actionable insights to THD Senior Leadership to support strategic decisions within Marketing, Operations and Merchandising. The Customer Insights Senior Analyst will have responsibility for developing in-depth quantitative analysis with the aim of extracting insights related to customer shopping behaviors across all channels. The Senior Analyst will be expected to translate complex sets of customer data into meaningful insights and deliver business recommendations to key stakeholders. Req150230
Position Purpose
The Customer Insights team conducts customer-centric analytics in order to provide actionable insights to THD Senior Leadership to support strategic decisions within Marketing, Operations and Merchandising. The Customer Insights Senior Analyst will have responsibility for developing in-depth quantitative analysis with the aim of extracting insights related to customer shopping behaviors across all channels. The Senior Analyst will be expected to translate complex sets of customer data into meaningful insights and deliver business recommendations to key stakeholders.
Key Responsibilities
20% Interpret statistical and analytical results and make suggestions for business improvements through clear and concise deliverables 20% Conduct analyses to understand changes in customer shopping behavior surrounding key business events (e.g. promotions, weather, category resets, operational changes, etc.) 20% Develop / validate customer segmentations, compute customer value metrics and support ad-hoc requests for data extraction and analysis 20% Work across the organization and leverage cross functional teams to provide customer-focused analytical support using quantitative and qualitative measures 20% Analyze transactional data to identify purchase triggers and indicators in support of predictive / forward looking strategic company initiatives
Direct Manager/Direct Reports
Position reports to Sr Manager, Consumer Insights This position has 0 direct reports
Travel Requirements
Typically requires overnight travel less than 10% of the time.
Physical Requirements
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. No travel required
Minimum Qualifications
Must be eighteen years of age or older. Must be legally permitted to work in the United States.
Preferred Qualifications
Experience working within a retail organization strongly preferred Experience working on analysis within a management consulting or investment banking setting Experience working within a corporate strategic planning group Experience in the use of statistical programming software, especially SAS Proven ability to analyze, evaluate and interpret complex data using various quantitative analysis techniques Strong ability to produce board-level presentations and succinctly summarize approach & results Strong verbal and written communications skills at all levels; ability to communicate complex customer behavior information to both functional partners and Executive Leadership Excellent skills at using both Microsoft Excel and PowerPoint
Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education
No additional education
Minimum Years Of Work Experience
3
Preferred Years Of Work Experience
No additional years of experience
Minimum Leadership Experience
None
Preferred Leadership Experience
None
Certifications
None
Competencies
Action Oriented Collaborates Communicates Effectively Customer Focus Drives Results
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Other Industries Consumer Services Referrals increase your chances of interviewing at The Home Depot by 2x Get notified about new Analytics Analyst jobs in
Atlanta, GA . Data Analyst, TechOps Business Performance
Sr Analyst, Forecasting - CNN Data Analytics, Science & Insights
Atlanta, GA $75,390.00-$140,010.00 2 days ago Atlanta Metropolitan Area $50,000.00-$70,000.00 12 hours ago Atlanta, GA $80,217.00-$114,596.00 6 hours ago Atlanta, GA $115,000.00-$125,000.00 3 days ago Atlanta Metropolitan Area $50,000.00-$80,000.00 1 day ago Specialist, Data Analytics and Insights – Digital Experience
Atlanta, GA $65,000.00-$70,000.00 1 week ago Data Analyst - Basketball Strategy and Analytics
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr