Kastle Systems
Overview
Join the leader in providing smarter solutions for a safer world. Kastle is a leading provider of property technology solutions that protect commercial real estate, multi-family residential, global enterprises, educational institutions and critical government facilities. We're growing, and we're looking to hire a Tier II System Administrator that will join our awesome team at our Falls Church, Virginia headquarters. In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.). We are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices! Please visit Kastle Careers to learn more about what its like to work with us. The System Admin Tier II provides essential support to end users and systems like PCs, Servers, Smartphones, Tablets, Printers, Scanners and related peripherals. Ensures asset database details are accurate and current, devices are encrypted and patched periodically to maintain devices in healthy state. Responsibilities
Tier I Responsibilities: Resolves technical problems related to Tier 1 Provisions end user devices to new hires Supports IT on-boarding activities by partnering with HR Configures, installs, maintains and refresh all end user devices Provides IT support for end user devices like Desktops, PCs, Printers, Scanners, Peripherals, Telecom devices, Smartphones, Tablets Identify, manage and resolve issues in a timely manner Analyze and troubleshoot computer hardware and software issues Follows Kastle defined IT standards and procedures Accurately record and update support cases Tier II Responsibilities: Resolves technical problems related to Tier 2 Configures, installs, maintains and refresh all end user devices using end point management systems like SCCM & Intune in Cloud Acts as a subject matter of expertise in IT related projects Leverage SCCM and InTunes to encrypt all devices in both on-prem and in cloud Optimize Asset Management system to track all assets through lifecycle Leverage MS Graph APIs to automate user inactivity process and actions Seeks out opportunities to contribute to the businesss success through proactive involvement in the corporate and team initiatives Avoid manual repetitive functions and automate where possible by leveraging SCCM, InTunes and PowerShell scripts Provides on-call support on rotational basis for critical issues on IT & Infrastructure Services Observe and alert management to recurring problems and patterns of problems for IT services Provides continuous support to rollout new technologies and projects throughout the project life cycle Proactively monitor enterprise systems, report issues, escalate and recommend fixes Accurately record and update support cases Manage Webex Calling Services to provide voice services to Kastle users Performs preventative and routine maintenance to end user devices and servers Escalates and collaborates complex issues with Tier 3 support team Qualifications
At least 5 years of hands-on IT experience Bachelors Degree or relevant experience with a concentration in an IT-related field Proficiency in Windows and MacOS operating systems and associated apps Significant knowledge of Windows O/S (10 & 11) and maintenance procedures Experience with Microsoft Office Applications Experience working with Azure and/or Office 365 is a plus but isn't required Must have strong people skills and positive customer service attitude Ability to communicate effectively and professionally with senior leaders Attention to detail and the ability to multi-task in a fast-paced environment Maintains professional and technical knowledge by staying up to date with modern desktop technology trends
Equal Opportunity Statement
At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws. Desktop Support | IT Specialist | Help Desk | Service Desk | Engineer | Systems Administrator | Technical Support | Tech Support At least 5 years of hands-on IT experience Bachelors Degree or relevant experience with a concentration in an IT-related field Proficiency in Windows and MacOS operating systems and associated apps Significant knowledge of Windows O/S (10 & 11) and maintenance procedures Experience with Microsoft Office Applications Experience working with Azure and/or Office 365 is a plus but isn't required Must have strong people skills and positive customer service attitude Ability to communicate effectively and professionally with senior leaders Attention to detail and the ability to multi-task in a fast-paced environment Maintains professional and technical knowledge by staying up to date with modern desktop technology trends Tier I Responsibilities: Resolves technical problems related to Tier 1 Provisions end user devices to new hires Supports IT on-boarding activities by partnering with HR Configures, installs, maintains and refresh all end user devices Provides IT support for end user devices like Desktops, PCs, Printers, Scanners, Peripherals, Telecom devices, Smartphones, Tablets Identify, manage and resolve issues in a timely manner Analyze and troubleshoot computer hardware and software issues Follows Kastle defined IT standards and procedures Accurately record and update support cases Tier II Responsibilities: Resolves technical problems related to Tier 2 Configures, installs, maintains and refresh all end user devices using end point management systems like SCCM & Intune in Cloud Acts as a subject matter of expertise in IT related projects Leverage SCCM and InTunes to encrypt all devices in both on-prem and in cloud Optimize Asset Management system to track all assets through lifecycle Leverage MS Graph APIs to automate user inactivity process and actions Seeks out opportunities to contribute to the businesss success through proactive involvement in the corporate and team initiatives Avoid manual repetitive functions and automate where possible by leveraging SCCM, InTunes and PowerShell scripts Provides on-call support on rotational basis for critical issues on IT & Infrastructure Services Observe and alert management to recurring problems and patterns of problems for IT services Provides continuous support to rollout new technologies and projects throughout the project life cycle Proactively monitor enterprise systems, report issues, escalate and recommend fixes Accurately record and update support cases Manage Webex Calling Services to provide voice services to Kastle users Performs preventative and routine maintenance to end user devices and servers Escalates and collaborates complex issues with Tier 3 support team
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Join the leader in providing smarter solutions for a safer world. Kastle is a leading provider of property technology solutions that protect commercial real estate, multi-family residential, global enterprises, educational institutions and critical government facilities. We're growing, and we're looking to hire a Tier II System Administrator that will join our awesome team at our Falls Church, Virginia headquarters. In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.). We are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices! Please visit Kastle Careers to learn more about what its like to work with us. The System Admin Tier II provides essential support to end users and systems like PCs, Servers, Smartphones, Tablets, Printers, Scanners and related peripherals. Ensures asset database details are accurate and current, devices are encrypted and patched periodically to maintain devices in healthy state. Responsibilities
Tier I Responsibilities: Resolves technical problems related to Tier 1 Provisions end user devices to new hires Supports IT on-boarding activities by partnering with HR Configures, installs, maintains and refresh all end user devices Provides IT support for end user devices like Desktops, PCs, Printers, Scanners, Peripherals, Telecom devices, Smartphones, Tablets Identify, manage and resolve issues in a timely manner Analyze and troubleshoot computer hardware and software issues Follows Kastle defined IT standards and procedures Accurately record and update support cases Tier II Responsibilities: Resolves technical problems related to Tier 2 Configures, installs, maintains and refresh all end user devices using end point management systems like SCCM & Intune in Cloud Acts as a subject matter of expertise in IT related projects Leverage SCCM and InTunes to encrypt all devices in both on-prem and in cloud Optimize Asset Management system to track all assets through lifecycle Leverage MS Graph APIs to automate user inactivity process and actions Seeks out opportunities to contribute to the businesss success through proactive involvement in the corporate and team initiatives Avoid manual repetitive functions and automate where possible by leveraging SCCM, InTunes and PowerShell scripts Provides on-call support on rotational basis for critical issues on IT & Infrastructure Services Observe and alert management to recurring problems and patterns of problems for IT services Provides continuous support to rollout new technologies and projects throughout the project life cycle Proactively monitor enterprise systems, report issues, escalate and recommend fixes Accurately record and update support cases Manage Webex Calling Services to provide voice services to Kastle users Performs preventative and routine maintenance to end user devices and servers Escalates and collaborates complex issues with Tier 3 support team Qualifications
At least 5 years of hands-on IT experience Bachelors Degree or relevant experience with a concentration in an IT-related field Proficiency in Windows and MacOS operating systems and associated apps Significant knowledge of Windows O/S (10 & 11) and maintenance procedures Experience with Microsoft Office Applications Experience working with Azure and/or Office 365 is a plus but isn't required Must have strong people skills and positive customer service attitude Ability to communicate effectively and professionally with senior leaders Attention to detail and the ability to multi-task in a fast-paced environment Maintains professional and technical knowledge by staying up to date with modern desktop technology trends
Equal Opportunity Statement
At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws. Desktop Support | IT Specialist | Help Desk | Service Desk | Engineer | Systems Administrator | Technical Support | Tech Support At least 5 years of hands-on IT experience Bachelors Degree or relevant experience with a concentration in an IT-related field Proficiency in Windows and MacOS operating systems and associated apps Significant knowledge of Windows O/S (10 & 11) and maintenance procedures Experience with Microsoft Office Applications Experience working with Azure and/or Office 365 is a plus but isn't required Must have strong people skills and positive customer service attitude Ability to communicate effectively and professionally with senior leaders Attention to detail and the ability to multi-task in a fast-paced environment Maintains professional and technical knowledge by staying up to date with modern desktop technology trends Tier I Responsibilities: Resolves technical problems related to Tier 1 Provisions end user devices to new hires Supports IT on-boarding activities by partnering with HR Configures, installs, maintains and refresh all end user devices Provides IT support for end user devices like Desktops, PCs, Printers, Scanners, Peripherals, Telecom devices, Smartphones, Tablets Identify, manage and resolve issues in a timely manner Analyze and troubleshoot computer hardware and software issues Follows Kastle defined IT standards and procedures Accurately record and update support cases Tier II Responsibilities: Resolves technical problems related to Tier 2 Configures, installs, maintains and refresh all end user devices using end point management systems like SCCM & Intune in Cloud Acts as a subject matter of expertise in IT related projects Leverage SCCM and InTunes to encrypt all devices in both on-prem and in cloud Optimize Asset Management system to track all assets through lifecycle Leverage MS Graph APIs to automate user inactivity process and actions Seeks out opportunities to contribute to the businesss success through proactive involvement in the corporate and team initiatives Avoid manual repetitive functions and automate where possible by leveraging SCCM, InTunes and PowerShell scripts Provides on-call support on rotational basis for critical issues on IT & Infrastructure Services Observe and alert management to recurring problems and patterns of problems for IT services Provides continuous support to rollout new technologies and projects throughout the project life cycle Proactively monitor enterprise systems, report issues, escalate and recommend fixes Accurately record and update support cases Manage Webex Calling Services to provide voice services to Kastle users Performs preventative and routine maintenance to end user devices and servers Escalates and collaborates complex issues with Tier 3 support team
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