Windows Server Desktop Engineer

Responsibilities: Provide support for incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. Installing and configuring hardware and software components throughout various network infrastructure devices. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File and Print services, DNS, and DHCP. Network firewall and switch administration and maintenance. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Establishing good relationships with all departments and colleagues. Ensuring company safety and security standards are met. Network and server solution design and architecture. Migrating on-premises servers and IT infrastructure to the cloud. Enabling and using advanced tools and processes to provide cybersecurity protection to the client's IT infrastructure. Requirements: Experience with desktop and server operating systems, including Windows 7 Windows 10 Server 2008 Server 2012 Server 2016 Server 2022 and Mac OS. Experience writing proposals for technical solutions to fulfill business needs. Strong understanding of technology and business productivity systems. Active Directory knowledge and experience. Experience with firewalls, switches, routers, and APs. RMM and PSA Experience.

#J-18808-Ljbffr