Galent
Technology Operations Manager | Digital Strategy,Vendor Management
Galent, Deerfield, Illinois, United States, 60063
Technology Operations Manager | Digital Strategy,Vendor Management
Technology Operations Manager | Digital Strategy,Vendor Management
1 day ago Be among the first 25 applicants Direct message the job poster from Galent Role : Manager - Digital Technology Operations Contract Job Summary The Manager, Technology - Digital Operations will be responsible for overseeing and optimizing our digital operations, focusing on Marketing Tools, Website Support, Mobile Application support and more. An ideal candidate will have experience with vendor management and experience working on projects with a high level of complexity. The candidate would play a pivotal role in proactively identifying and resolving operational challenges, championing collaboration and innovation, and leading projects that standardize operational best practice. This position demands a strategic thinker with a robust technical background and a proven track record in managing complex digital projects. This role requires a strategic thinker with the ability to identify and implement solutions for continuous improvements. Job Responsibilities • Manages the daily operational activities that develop and implement tactical plans for multiple components/processes for a specified area within IT. Develops protocols to support established standards. • Manages team(s) assigned to projects and may manage implementations. Ensures resources are accurately allocated in line with tactical plans and appropriately accounted for at all times. • Performs as subject matter advisor and may serve as point of escalation and become actively involved, as required, to meet schedules and resolve problems highly complex in nature. Manages issues proactively, including timely resolution and the identification of remediation opportunities. Identifies and resolve systemic issues to prevent them from repeating. • Develops, maintains, and enhances excellent working relationship with assigned partners and proactively ensures deepening of vendor relationships between partner • Working through any interpretation of contract terms and monitoring/reviewing SLA adherence. Performs deep dive research on missed SLAs Partners to drive continuous improvement resulting in improved service and/or lower cost. • Reviews and approves any request prioritizations. Ensures delivery against agreed upon SLAs and overall service delivery of operational activities. • Understands short and long-term goals and objectives and recommend technical solutions and services. • Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. • Develops and proposes options with pros/cons and risk and works with stakeholders to finalize the best solution that meets business needs. • Establishes credibility with partners while managing expectations. • Ensures frequent, continuous and effective communications with team members, within IT, and with stakeholders to set expectations and negotiate priorities appropriately, via both formal and informal channels / mechanisms. • May develop budget for functional area. Manages budget to plan. May be accountable for area budget and delivering against business goals/objectives. • Participates in and contributes to the development of technical/business approaches and/or the recommendation of current system enhancements. • Understand the underlying technologies and applications utilized within specified area of responsibility to direct how to design, develop, test, and implement priority technology requirements. • Shares information cross-functionally to improve workflow processes. Interacts with direct reports and peers in management / customers / vendors to share information and improve cross-departmental processes. • Stays abreast of industry leading best practices and brings them to the attention of the leadership team for innovative application. May develop partnerships (and relationships) with internal and external stakeholders to meet business needs. • Allocates available resources to meet operating objectives. • Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace. Basic Qualifications • Bachelor's degree and at least 4 years of experience in IT, Engineering, Accounting, Finance, Consulting, Strategy, Project/Program Management and/or Analytics • OR a High School diploma/GED and at least 7 years of experience in IT, Accounting, Finance, Consulting, Strategy, Technical Project/Program Management and/or Analytics • Experience establishing & maintaining relationships with individuals at all levels of the organization. • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates. • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions. • Knowledge of vendor management Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Job function Information Technology Industries Information Services Referrals increase your chances of interviewing at Galent by 2x Sign in to set job alerts for “Technology Operations Manager” roles.
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Technology Operations Manager | Digital Strategy,Vendor Management
1 day ago Be among the first 25 applicants Direct message the job poster from Galent Role : Manager - Digital Technology Operations Contract Job Summary The Manager, Technology - Digital Operations will be responsible for overseeing and optimizing our digital operations, focusing on Marketing Tools, Website Support, Mobile Application support and more. An ideal candidate will have experience with vendor management and experience working on projects with a high level of complexity. The candidate would play a pivotal role in proactively identifying and resolving operational challenges, championing collaboration and innovation, and leading projects that standardize operational best practice. This position demands a strategic thinker with a robust technical background and a proven track record in managing complex digital projects. This role requires a strategic thinker with the ability to identify and implement solutions for continuous improvements. Job Responsibilities • Manages the daily operational activities that develop and implement tactical plans for multiple components/processes for a specified area within IT. Develops protocols to support established standards. • Manages team(s) assigned to projects and may manage implementations. Ensures resources are accurately allocated in line with tactical plans and appropriately accounted for at all times. • Performs as subject matter advisor and may serve as point of escalation and become actively involved, as required, to meet schedules and resolve problems highly complex in nature. Manages issues proactively, including timely resolution and the identification of remediation opportunities. Identifies and resolve systemic issues to prevent them from repeating. • Develops, maintains, and enhances excellent working relationship with assigned partners and proactively ensures deepening of vendor relationships between partner • Working through any interpretation of contract terms and monitoring/reviewing SLA adherence. Performs deep dive research on missed SLAs Partners to drive continuous improvement resulting in improved service and/or lower cost. • Reviews and approves any request prioritizations. Ensures delivery against agreed upon SLAs and overall service delivery of operational activities. • Understands short and long-term goals and objectives and recommend technical solutions and services. • Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. • Develops and proposes options with pros/cons and risk and works with stakeholders to finalize the best solution that meets business needs. • Establishes credibility with partners while managing expectations. • Ensures frequent, continuous and effective communications with team members, within IT, and with stakeholders to set expectations and negotiate priorities appropriately, via both formal and informal channels / mechanisms. • May develop budget for functional area. Manages budget to plan. May be accountable for area budget and delivering against business goals/objectives. • Participates in and contributes to the development of technical/business approaches and/or the recommendation of current system enhancements. • Understand the underlying technologies and applications utilized within specified area of responsibility to direct how to design, develop, test, and implement priority technology requirements. • Shares information cross-functionally to improve workflow processes. Interacts with direct reports and peers in management / customers / vendors to share information and improve cross-departmental processes. • Stays abreast of industry leading best practices and brings them to the attention of the leadership team for innovative application. May develop partnerships (and relationships) with internal and external stakeholders to meet business needs. • Allocates available resources to meet operating objectives. • Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace. Basic Qualifications • Bachelor's degree and at least 4 years of experience in IT, Engineering, Accounting, Finance, Consulting, Strategy, Project/Program Management and/or Analytics • OR a High School diploma/GED and at least 7 years of experience in IT, Accounting, Finance, Consulting, Strategy, Technical Project/Program Management and/or Analytics • Experience establishing & maintaining relationships with individuals at all levels of the organization. • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates. • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions. • Knowledge of vendor management Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Job function Information Technology Industries Information Services Referrals increase your chances of interviewing at Galent by 2x Sign in to set job alerts for “Technology Operations Manager” roles.
Chicago, IL $90,000.00-$100,000.00 3 days ago Operations Director - Flow Center - Chicago, IL
Chicago, IL $130,295.00-$260,590.00 1 week ago Chicago, IL $149,260.00-$190,310.00 3 weeks ago Glenview, IL $136,954.00-$239,670.00 2 weeks ago Chicago, IL $165,000.00-$175,000.00 1 week ago Operations Manager - Sortation Center - Chicago, IL
Chicago, IL $80,000.00-$120,000.00 1 week ago Oak Brook, IL $150,000.00-$250,000.00 1 week ago Manager, New Verticals - Fulfillment Strategy & Operations
Northbrook, IL $115,440.00-$173,000.00 2 days ago Manager of Linux Operations and Administration
Industrial Operations & Maintenance Business Manager (28722)
Chicago, IL $124,960.00-$165,572.00 2 weeks ago Manager, Technology Consulting (Implementation) - Employee Experience
Chicago, IL $134,500.00-$245,000.00 3 days ago Chicago, IL $90,000.00-$110,000.00 3 weeks ago Manager Supply Chain Programs 3 - R10200802
Chicago, IL $155,000.00-$170,000.00 1 week ago Industrial Operations & Maintenance Business Manager
Chicago, IL $100,000.00-$115,000.00 3 weeks ago Des Plaines, IL $65,000.00-$75,000.00 10 hours ago System Administrator (Managed Service Provider)
Palatine, IL $75,000.00-$85,000.00 4 days ago eProcurement Systems Administrator/Business Analyst
Chicago, IL $62,050.00-$75,000.00 1 week ago Private Equity Performance Improvement Operations Manager
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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