Store Customer Service Specialist

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. They are expected to promptly resolve customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain high quality and visual standards of the products and store. Customer Service Specialists aim to provide excellent customer service while meeting the store’s sales goals. Job duties involve contact with customers, which may include minors; and access to cash, payment methods, electronic equipment, personal information, store merchandise, and other items of value. Access may be supervised or unsupervised. The Company reviews criminal history to protect its operations, reputation, and the safety of customers, staff, vendors, contractors, and the public. Qualifications Minimum Requirements: Must be at least 18 years old Legally authorized to work in the country without sponsorship now or in the future Ability to retrieve materials from shelves and floor stacks and lift up to 50 lbs. frequently and 70 lbs. occasionally, with or without reasonable accommodation Willing to work scheduled hours, including evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Valid, unrestricted Driver’s License High School diploma or GED At least one year of experience in delivery, retail, or customer service Experience selling paint and related products Experience operating tinting and mixing equipment Ability to communicate in more than one language, including Spanish #SHWSales Responsibilities Ensure high customer satisfaction through excellent sales service Assist customers in person and over the phone by identifying needs and presenting products and services Build trust relationships with wholesale and retail customers Process sales transactions accurately according to policies Achieve sales goals regularly Maintain accurate work order files and formulas Pull products from the sales floor or warehouse Tint and mix products to customer specifications Stock shelves and set up displays Clean store equipment Load and unload delivery trucks Assist with deliveries as needed Maintain in-stock and presentable areas Stay knowledgeable about products and discuss options with customers Follow inventory control procedures Suggest ways to improve sales

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