ServiceNet Inc.
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Opportunity for advancement Paid time off Signing bonus Training & development Tuition assistance Vision insurance Director of Operations Department:
Developmental Brain Injury Services (DBIS)
Headquarters:
Northampton, MA Full-Time Starting Salary:
$60,000–$62,000 (Based on Experience) About the Role
ServiceNet is seeking a dedicated and mission-driven
Director of Operations
to join our Developmental Brain Injury Services (DBIS) Family Services Division. In this vital leadership role, you will provide operational and strategic support to DBIS residential programs, ensuring high-quality services for individuals with developmental delays and/or brain injuries.
Key Responsibilities
Partner with the Vice President or Division Director to lead and improve program operations across the division. Manage logistics and planning for new residential admissions and transitions. Identify, set up, and oversee physical site operations for new programs, ensuring compliance with regulatory standards. Actively participate in Residential Services development initiatives and project work. Support Program Directors in licensing readiness, regulatory compliance, and follow-up on corrective actions. Provide fiscal guidance to help programs operate within budgetary constraints. Build and maintain strong relationships with internal teams and external partners. Foster a positive, inclusive work culture aligned with ServiceNet’s mission and values. Participate in the on-call leadership rotation. Perform other duties as assigned by the Vice President or designee. Qualifications
Demonstrated experience working with individuals with developmental delays and/or brain injuries Bachelor's degree in a related field preferred, or equivalent experience (minimum of 3 years full-time in a relevant role) 3–5 years of proven management experience in human services or related field Strong communication, organizational, and computer skills Valid driver’s license and an acceptable driving record Certification in Medication Administration (MAP) Benefits:
Generous PTO (time-off) package. Comprehensive health and dental insurance plans. Life insurance and long-term disability insurance. 403(b) retirement plan. Tuition remission for eligible classes. Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance. Opportunities for career development and advancement. And much more About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.
Join Us
Join us and become part of a caring community that helps others find joy and purpose. Apply today.
Learn more about ServiceNet https://www.servicenet.org/
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. #J-18808-Ljbffr
401(k) 401(k) matching Dental insurance Health insurance Opportunity for advancement Paid time off Signing bonus Training & development Tuition assistance Vision insurance Director of Operations Department:
Developmental Brain Injury Services (DBIS)
Headquarters:
Northampton, MA Full-Time Starting Salary:
$60,000–$62,000 (Based on Experience) About the Role
ServiceNet is seeking a dedicated and mission-driven
Director of Operations
to join our Developmental Brain Injury Services (DBIS) Family Services Division. In this vital leadership role, you will provide operational and strategic support to DBIS residential programs, ensuring high-quality services for individuals with developmental delays and/or brain injuries.
Key Responsibilities
Partner with the Vice President or Division Director to lead and improve program operations across the division. Manage logistics and planning for new residential admissions and transitions. Identify, set up, and oversee physical site operations for new programs, ensuring compliance with regulatory standards. Actively participate in Residential Services development initiatives and project work. Support Program Directors in licensing readiness, regulatory compliance, and follow-up on corrective actions. Provide fiscal guidance to help programs operate within budgetary constraints. Build and maintain strong relationships with internal teams and external partners. Foster a positive, inclusive work culture aligned with ServiceNet’s mission and values. Participate in the on-call leadership rotation. Perform other duties as assigned by the Vice President or designee. Qualifications
Demonstrated experience working with individuals with developmental delays and/or brain injuries Bachelor's degree in a related field preferred, or equivalent experience (minimum of 3 years full-time in a relevant role) 3–5 years of proven management experience in human services or related field Strong communication, organizational, and computer skills Valid driver’s license and an acceptable driving record Certification in Medication Administration (MAP) Benefits:
Generous PTO (time-off) package. Comprehensive health and dental insurance plans. Life insurance and long-term disability insurance. 403(b) retirement plan. Tuition remission for eligible classes. Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance. Opportunities for career development and advancement. And much more About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.
Join Us
Join us and become part of a caring community that helps others find joy and purpose. Apply today.
Learn more about ServiceNet https://www.servicenet.org/
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. #J-18808-Ljbffr