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Field Engineering Specialist - Hawaii
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Roche At Roche, you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Field Engineering Specialist - Hawaii A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. Roche Support Network offers an exciting opportunity for individuals passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care. The Opportunity: Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist, you will: Showcase your expertise in technical repair for Roche assigned product lines Offer valuable service to laboratory customers in your assigned territory Provide routine technical support, on-site service, and repair of Roche products Serve as a customer contact for technical and service-related issues and perform preventative maintenance Diagnose and resolve mechanical, hardware, software, and system failures Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction This is a field-based role covering Hawaii and Guam. Travel: up to 60%. Who You Are: High school diploma and 2 years of technical school or equivalent military training or work experience 5 years of experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry, or related field plus 1-2 years of experience Successfully trained or certified as defined by RD Services Leadership and policy Ability to travel, including some overnight travel Preferred Qualifications: 8+ years of experience or a Bachelor’s degree plus 4+ years of experience Advanced knowledge of electronics, electro-mechanical systems, IT, and basic chemistry Ability to serve as an internal technical resource, support after hours and on weekends/holidays, and maintain strong customer relationships Relocation benefits are not available. Salary range for Hawaii: $72,300 - $134,300, with actual pay based on experience and other factors. A discretionary bonus may be available. Benefits are detailed at the provided link. Benefits Join Roche to be part of a global team dedicated to advancing science and healthcare. Roche is an equal opportunity employer committed to diversity and inclusion. If you need accommodation during the application process, please contact us through the provided form. Additional Information
Seniority level: Associate Employment type: Full-time Job function: Administrative and Customer Service
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Field Engineering Specialist - Hawaii
role at
Roche At Roche, you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Field Engineering Specialist - Hawaii A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. Roche Support Network offers an exciting opportunity for individuals passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care. The Opportunity: Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist, you will: Showcase your expertise in technical repair for Roche assigned product lines Offer valuable service to laboratory customers in your assigned territory Provide routine technical support, on-site service, and repair of Roche products Serve as a customer contact for technical and service-related issues and perform preventative maintenance Diagnose and resolve mechanical, hardware, software, and system failures Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction This is a field-based role covering Hawaii and Guam. Travel: up to 60%. Who You Are: High school diploma and 2 years of technical school or equivalent military training or work experience 5 years of experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry, or related field plus 1-2 years of experience Successfully trained or certified as defined by RD Services Leadership and policy Ability to travel, including some overnight travel Preferred Qualifications: 8+ years of experience or a Bachelor’s degree plus 4+ years of experience Advanced knowledge of electronics, electro-mechanical systems, IT, and basic chemistry Ability to serve as an internal technical resource, support after hours and on weekends/holidays, and maintain strong customer relationships Relocation benefits are not available. Salary range for Hawaii: $72,300 - $134,300, with actual pay based on experience and other factors. A discretionary bonus may be available. Benefits are detailed at the provided link. Benefits Join Roche to be part of a global team dedicated to advancing science and healthcare. Roche is an equal opportunity employer committed to diversity and inclusion. If you need accommodation during the application process, please contact us through the provided form. Additional Information
Seniority level: Associate Employment type: Full-time Job function: Administrative and Customer Service
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