BILL
Revenue Operations Analyst – Gainsight Administrator
BILL, San Jose, California, United States, 95199
Revenue Operations Analyst – Gainsight Administrator
Join to apply for the
Revenue Operations Analyst – Gainsight Administrator
role at
BILL Revenue Operations Analyst – Gainsight Administrator
1 day ago Be among the first 25 applicants Join to apply for the
Revenue Operations Analyst – Gainsight Administrator
role at
BILL At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses - from startups to established brands - make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. Make Your Impact Within a Rapidly Growing Fintech Company The
Revenue Operations Analyst - Gainsight Administrator
is responsible for orchestrating the operating rhythm that enables our Customer Success and Implementation teams to scale effectively, with a particular focus on Gainsight CRM. We're looking for a data-driven operations analyst who thrives in a fast-paced, collaborative environment. In this role, you'll coordinate operations activities across our Customer Success and Implementation functions, drive the deployment of scalable processes and technology, and monitor team performance through critical metrics. You'll work cross-functionally with Enablement, Engineering, Product, Marketing, Sales, BI, and Support to align systems and workflows to business goals. This position reports to the Director of Customer Success Operations and sits within the Go-to-Market (GTM) Operations team. What You’ll Do Administer the Gainsight CS platform, including configuration, daily management, and ongoing enablement Represent the needs of the Success and Support teams across cross-functional teams, managing intake, handoffs, and prioritization Track KPIs to measure performance at the individual, segment, and organizational level Own go-to-market and readiness initiatives for Customer Success, ensuring clear communication of product releases Monitor account engagement, staffing ratios, and retention to support accurate forecasting models Coordinate and support training programs for Success and Support teams to ensure strong product knowledge and customer impact We’d Love To Chat If You Have 3+ years of experience administering Gainsight, or a Gainsight Associate Administrator (Level 3) Certification 3+ years of experience in Operations, Program Management, Project Management or Field Enablement roles Demonstrated experience independently managing cross-functional projects from planning through execution Hands-on experience with Gainsight features such as Horizon Rules, Data Designer, Journey Orchestrator, User Management, CSQL, and Data Management Experience designing and scaling operational processes and team-wide programs Experience with CRM and project tools such as Gainsight, Salesforce, Asana, Jira, and Outreach Proficiency in data analysis tools such as Tableau, Excel, and Google Sheets A bachelor’s degree in a quantitative field such as business or economics, OR equivalent practical experience Preferred Qualifications 3+ years of experience in Customer Operations in a SaaS or FinTech environment Strong written and verbal communication skills, including presenting to senior leadership Ability to lead system and operations projects from concept through deployment Highly organized and self-directed, with the ability to work across all levels of the organization Collaborative approach and ability to communicate proactively across teams Strong attention to detail and ability to meet tight deadlines Skilled at identifying process or system improvements and taking initiative to address them Visa Sponsorship: This position is not eligible for visa sponsorship. Candidates must be U.S. work authorized with no current or future sponsorship needs. This role is hybrid preferred, with in-office work expected Monday, Tuesday, and Thursday at either our Draper, UT or San Jose, CA locations.
We strongly prefer candidates who live within 45 miles of either office or are willing to relocate by the start date. However, we are open to
fully remote
work for exceptional candidates based in the following states: Arizona, Arkansas, California, Colorado, Florida, Georgia, Hawaii, Idaho, Illinois, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones $132,100—$158,500 USD $118,900—$142,700 USD $112,300—$134,700 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) Life Insurance, Long & Short-term disability coverage Employee Assistance Program (EAP) 11+ Observed holidays and wellness days and flexible time off Employee Stock Purchase Program with employee discounts Wellness & Fitness initiatives Employee recognition and referral programs And much more Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
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Join to apply for the
Revenue Operations Analyst – Gainsight Administrator
role at
BILL Revenue Operations Analyst – Gainsight Administrator
1 day ago Be among the first 25 applicants Join to apply for the
Revenue Operations Analyst – Gainsight Administrator
role at
BILL At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses - from startups to established brands - make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. Make Your Impact Within a Rapidly Growing Fintech Company The
Revenue Operations Analyst - Gainsight Administrator
is responsible for orchestrating the operating rhythm that enables our Customer Success and Implementation teams to scale effectively, with a particular focus on Gainsight CRM. We're looking for a data-driven operations analyst who thrives in a fast-paced, collaborative environment. In this role, you'll coordinate operations activities across our Customer Success and Implementation functions, drive the deployment of scalable processes and technology, and monitor team performance through critical metrics. You'll work cross-functionally with Enablement, Engineering, Product, Marketing, Sales, BI, and Support to align systems and workflows to business goals. This position reports to the Director of Customer Success Operations and sits within the Go-to-Market (GTM) Operations team. What You’ll Do Administer the Gainsight CS platform, including configuration, daily management, and ongoing enablement Represent the needs of the Success and Support teams across cross-functional teams, managing intake, handoffs, and prioritization Track KPIs to measure performance at the individual, segment, and organizational level Own go-to-market and readiness initiatives for Customer Success, ensuring clear communication of product releases Monitor account engagement, staffing ratios, and retention to support accurate forecasting models Coordinate and support training programs for Success and Support teams to ensure strong product knowledge and customer impact We’d Love To Chat If You Have 3+ years of experience administering Gainsight, or a Gainsight Associate Administrator (Level 3) Certification 3+ years of experience in Operations, Program Management, Project Management or Field Enablement roles Demonstrated experience independently managing cross-functional projects from planning through execution Hands-on experience with Gainsight features such as Horizon Rules, Data Designer, Journey Orchestrator, User Management, CSQL, and Data Management Experience designing and scaling operational processes and team-wide programs Experience with CRM and project tools such as Gainsight, Salesforce, Asana, Jira, and Outreach Proficiency in data analysis tools such as Tableau, Excel, and Google Sheets A bachelor’s degree in a quantitative field such as business or economics, OR equivalent practical experience Preferred Qualifications 3+ years of experience in Customer Operations in a SaaS or FinTech environment Strong written and verbal communication skills, including presenting to senior leadership Ability to lead system and operations projects from concept through deployment Highly organized and self-directed, with the ability to work across all levels of the organization Collaborative approach and ability to communicate proactively across teams Strong attention to detail and ability to meet tight deadlines Skilled at identifying process or system improvements and taking initiative to address them Visa Sponsorship: This position is not eligible for visa sponsorship. Candidates must be U.S. work authorized with no current or future sponsorship needs. This role is hybrid preferred, with in-office work expected Monday, Tuesday, and Thursday at either our Draper, UT or San Jose, CA locations.
We strongly prefer candidates who live within 45 miles of either office or are willing to relocate by the start date. However, we are open to
fully remote
work for exceptional candidates based in the following states: Arizona, Arkansas, California, Colorado, Florida, Georgia, Hawaii, Idaho, Illinois, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones $132,100—$158,500 USD $118,900—$142,700 USD $112,300—$134,700 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) Life Insurance, Long & Short-term disability coverage Employee Assistance Program (EAP) 11+ Observed holidays and wellness days and flexible time off Employee Stock Purchase Program with employee discounts Wellness & Fitness initiatives Employee recognition and referral programs And much more Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Software Development Referrals increase your chances of interviewing at BILL by 2x Get notified about new Operations Analyst jobs in
San Jose, CA . Mountain View, CA $60,000.00-$80,000.00 1 month ago San Jose, CA $76,500.00-$126,500.00 1 month ago Fremont, CA $95,000.00-$143,000.00 2 weeks ago San Jose, CA $106,600.00-$142,100.00 1 day ago Sunnyvale, CA $121,000.00-$188,000.00 1 week ago San Jose, CA $79,800.00-$179,400.00 2 days ago Strategy Operations and Planning Manager, SMB (Industrial Operations)
San Jose, CA $128,000.00-$290,160.00 1 week ago Business Operations Manager, Monetization
Menlo Park, CA $159,000.00-$225,000.00 2 weeks ago Mountain View, CA $80,000.00-$120,000.00 1 month ago Pleasanton, CA $72,100.00-$93,640.00 2 weeks ago Senior Operations Manager, Central Operations
Mountain View, CA $120,000.00-$150,000.00 4 weeks ago Redwood City, CA $130,000.00-$200,000.00 1 month ago Manager, Operations Engineering and Inventory
Fremont, CA $213,000.00-$293,000.00 2 days ago Mountain View, CA $80,000.00-$120,000.00 2 weeks ago Manager, Operations Engineering and Inventory
Santa Clara, CA $92,000.00-$143,750.00 3 days ago Milpitas, CA $73,000.00-$107,351.00 1 month ago Business Operations Manager, Energy Finance
Business Analyst, Operations and Governance
Mountain View, CA $118,000.00-$155,000.00 1 hour ago Sunnyvale, CA $138,000.00-$196,000.00 2 weeks ago Mountain View, CA $80,000.00-$120,000.00 2 weeks ago Redwood City, CA $130,000.00-$200,000.00 20 hours ago Senior Operations Manager, Fortress Operations
Mountain View, CA $120,000.00-$150,000.00 1 month ago San Francisco Bay Area $85,000.00-$105,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr