Tyler Technologies, Inc.
CX Senior Director, Delivery Metrics
Tyler Technologies, Inc., Herndon, Virginia, United States, 22070
This is a highly visible senior CX leadership role, responsible for driving enterprise-wide priorities across Tyler’s divisions and functions, with a strong focus on strategic alignment and measurable impact. This role is responsible for defining and managing KPIs that measure the health of Tyler’s client-facing delivery functions (Support, Client Success, PS). It ensures transparency, accountability, and ongoing improvement across the full client lifecycle.
Key Responsibilities
Design and implement delivery dashboards to measure performance across divisions. Monitor trends in customer health, backlog, resolution times, and escalation rates. Align delivery metrics with client expectations, financial goals, and capacity planning. Lead metric standardization and reporting cadence across functions. Surface opportunities to improve delivery efficiency and client experience. Location
Plano, Texas | Troy, Michigan | Herndon, Virginia | Remote | Overland Park, Kansas Qualifications
Bachelor’s in Operations, Business, or Analytics (Master’s preferred). 8+ years of experience in metrics design, operational reporting, or service management. Skilled in translating delivery data into insights and change. State-Specific Salary Range Disclosure Requirements
Salary will generally fall between $161,629 - $212,669 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible. Home • Careers • Job Listings • CX Senior Director, Delivery Metrics CX Senior Director, Delivery Metrics
Apply Online This is a highly visible senior CX leadership role, responsible for driving enterprise-wide priorities across Tyler’s divisions and functions, with a strong focus on strategic alignment and measurable impact. This role is responsible for defining and managing KPIs that measure the health of Tyler’s client-facing delivery functions (Support, Client Success, PS). It ensures transparency, accountability, and ongoing improvement across the full client lifecycle. Key Responsibilities
Design and implement delivery dashboards to measure performance across divisions. Monitor trends in customer health, backlog, resolution times, and escalation rates. Align delivery metrics with client expectations, financial goals, and capacity planning. Lead metric standardization and reporting cadence across functions. Surface opportunities to improve delivery efficiency and client experience. Location
Plano, Texas | Troy, Michigan | Herndon, Virginia | Remote | Overland Park, Kansas Qualifications
Bachelor’s in Operations, Business, or Analytics (Master’s preferred). 8+ years of experience in metrics design, operational reporting, or service management. Skilled in translating delivery data into insights and change. State-Specific Salary Range Disclosure Requirements
Salary will generally fall between $161,629 - $212,669 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible. Taking Care of You & Your Family
Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people . Apply Online Requisition Number:2025-7259
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability. Don't be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not … Extend job offers to candidates we have never spoken with on the phone or in-person Request financial information from candidates Offer jobs through chat rooms, meetups, or hangouts If you feel you may have been in contact with someone falsely representing Tyler, please contact info@tylertech.com immediately and provide us with as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to make sure no malware was downloaded. spacer module is 25px Get to Know Our Tyler Family
At Tyler, team membersare valued and encouraged to innovate, while having fun along the way. Join usand see why we love working here. To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members. While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow. Join our Talent Network to stay connected and up to date on our latest job openings and talent news.
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Design and implement delivery dashboards to measure performance across divisions. Monitor trends in customer health, backlog, resolution times, and escalation rates. Align delivery metrics with client expectations, financial goals, and capacity planning. Lead metric standardization and reporting cadence across functions. Surface opportunities to improve delivery efficiency and client experience. Location
Plano, Texas | Troy, Michigan | Herndon, Virginia | Remote | Overland Park, Kansas Qualifications
Bachelor’s in Operations, Business, or Analytics (Master’s preferred). 8+ years of experience in metrics design, operational reporting, or service management. Skilled in translating delivery data into insights and change. State-Specific Salary Range Disclosure Requirements
Salary will generally fall between $161,629 - $212,669 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible. Home • Careers • Job Listings • CX Senior Director, Delivery Metrics CX Senior Director, Delivery Metrics
Apply Online This is a highly visible senior CX leadership role, responsible for driving enterprise-wide priorities across Tyler’s divisions and functions, with a strong focus on strategic alignment and measurable impact. This role is responsible for defining and managing KPIs that measure the health of Tyler’s client-facing delivery functions (Support, Client Success, PS). It ensures transparency, accountability, and ongoing improvement across the full client lifecycle. Key Responsibilities
Design and implement delivery dashboards to measure performance across divisions. Monitor trends in customer health, backlog, resolution times, and escalation rates. Align delivery metrics with client expectations, financial goals, and capacity planning. Lead metric standardization and reporting cadence across functions. Surface opportunities to improve delivery efficiency and client experience. Location
Plano, Texas | Troy, Michigan | Herndon, Virginia | Remote | Overland Park, Kansas Qualifications
Bachelor’s in Operations, Business, or Analytics (Master’s preferred). 8+ years of experience in metrics design, operational reporting, or service management. Skilled in translating delivery data into insights and change. State-Specific Salary Range Disclosure Requirements
Salary will generally fall between $161,629 - $212,669 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible. Taking Care of You & Your Family
Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people . Apply Online Requisition Number:2025-7259
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability. Don't be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not … Extend job offers to candidates we have never spoken with on the phone or in-person Request financial information from candidates Offer jobs through chat rooms, meetups, or hangouts If you feel you may have been in contact with someone falsely representing Tyler, please contact info@tylertech.com immediately and provide us with as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to make sure no malware was downloaded. spacer module is 25px Get to Know Our Tyler Family
At Tyler, team membersare valued and encouraged to innovate, while having fun along the way. Join usand see why we love working here. To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members. While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow. Join our Talent Network to stay connected and up to date on our latest job openings and talent news.
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