Casa
About Casa
Homes are people’s most treasured assets, and yet the ownership experience sucks. We're building a next-generation, personal property manager for every single-family home to make homeownership a joy.
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. Casa is founded by some of the earliest employees of Uber, CloudKitchens, and Levels. We’re backed by an incredible set of leading VC firms and angels, and we're live with an early version of our product and a substantial waitlist. About the Role
We’re hiring a
Member Success Manager
to build and scale an exceptional end-to-end experience for Casa members. This role is perfect for someone excited to create thoughtful, white-glove service experiences from scratch – and design the systems, tools, and communication rhythms that help homeowners feel supported and cared for as they get started with Casa. You’ll own the full member lifecycle—from onboarding and activation to ongoing engagement and retention. This includes creating scalable processes and communication touchpoints across channels (email, SMS, calls, video calls, follow-ups), working closely with product and engineering to advocate for member needs, and becoming the voice of our members as Casa grows. We’re looking for someone warm, thoughtful, detail-oriented, and proactive—who thrives in ambiguity and finds joy in delivering experiences against high expectations every single day. What You’ll Do
•
Design and deliver
a best-in-class onboarding experience—from welcome emails to kickoff video calls to thoughtful follow-ups. •
Build scalable systems
to support a growing member base with consistent, high-quality service. •
Create member communication touchpoints
throughout the lifecycle—feature announcements, product education, seasonal service reminders, and helpful tips. •
Own member engagement and retention , proactively driving value and trust with ongoing check-ins and service delivery coordination. •
Develop feedback loops
to capture and synthesize member insights, collaborating with product, engineering, and ops to enhance Casa based on our members real-world experiences. •
Help shape Casa’s culture of service , setting the tone for how we interact with and care for our members. About You
•
Experience:
At least 3–5+ years in a customer success, onboarding, or account management role – ideally in a high-touch, white-glove setting. •
Onboarding Expertise:
Proven track record of building or improving onboarding programs, across channels: emails, phone calls, video calls, and in-app. •
Communication Skills:
Excellent written and verbal communicator, capable of crafting clear, warm, and engaging member-facing content. •
Detail-Oriented:
Systems-minded and always thinking a few steps ahead. •
Startup Mentality:
Excited to build something from the ground up and thrive in the fast-paced, ambiguous nature of early-stage startups. •
Ownership:
You think and act like an owner.You take a long-term view, make thoughtful decisions, and proactively take initiative with good judgement. •
Service-Oriented:
Warm, kind, and deeply committed to helping others. •
Industry Experience:
Experience in home services, hospitality, or luxury services is a strong plus, but not required. •
Marketing/Growth Experience:
Experience in marketing, lifecycle, or growth roles is also a plus – especially if you’ve worked across CRM, engagement campaigns, or product education. •
Collaborative Environment:
You should thrive in an in-person, collaborative environment. (We work together from our office in the Presidio—this is not a remote role!)
#J-18808-Ljbffr
Homes are people’s most treasured assets, and yet the ownership experience sucks. We're building a next-generation, personal property manager for every single-family home to make homeownership a joy.
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. Casa is founded by some of the earliest employees of Uber, CloudKitchens, and Levels. We’re backed by an incredible set of leading VC firms and angels, and we're live with an early version of our product and a substantial waitlist. About the Role
We’re hiring a
Member Success Manager
to build and scale an exceptional end-to-end experience for Casa members. This role is perfect for someone excited to create thoughtful, white-glove service experiences from scratch – and design the systems, tools, and communication rhythms that help homeowners feel supported and cared for as they get started with Casa. You’ll own the full member lifecycle—from onboarding and activation to ongoing engagement and retention. This includes creating scalable processes and communication touchpoints across channels (email, SMS, calls, video calls, follow-ups), working closely with product and engineering to advocate for member needs, and becoming the voice of our members as Casa grows. We’re looking for someone warm, thoughtful, detail-oriented, and proactive—who thrives in ambiguity and finds joy in delivering experiences against high expectations every single day. What You’ll Do
•
Design and deliver
a best-in-class onboarding experience—from welcome emails to kickoff video calls to thoughtful follow-ups. •
Build scalable systems
to support a growing member base with consistent, high-quality service. •
Create member communication touchpoints
throughout the lifecycle—feature announcements, product education, seasonal service reminders, and helpful tips. •
Own member engagement and retention , proactively driving value and trust with ongoing check-ins and service delivery coordination. •
Develop feedback loops
to capture and synthesize member insights, collaborating with product, engineering, and ops to enhance Casa based on our members real-world experiences. •
Help shape Casa’s culture of service , setting the tone for how we interact with and care for our members. About You
•
Experience:
At least 3–5+ years in a customer success, onboarding, or account management role – ideally in a high-touch, white-glove setting. •
Onboarding Expertise:
Proven track record of building or improving onboarding programs, across channels: emails, phone calls, video calls, and in-app. •
Communication Skills:
Excellent written and verbal communicator, capable of crafting clear, warm, and engaging member-facing content. •
Detail-Oriented:
Systems-minded and always thinking a few steps ahead. •
Startup Mentality:
Excited to build something from the ground up and thrive in the fast-paced, ambiguous nature of early-stage startups. •
Ownership:
You think and act like an owner.You take a long-term view, make thoughtful decisions, and proactively take initiative with good judgement. •
Service-Oriented:
Warm, kind, and deeply committed to helping others. •
Industry Experience:
Experience in home services, hospitality, or luxury services is a strong plus, but not required. •
Marketing/Growth Experience:
Experience in marketing, lifecycle, or growth roles is also a plus – especially if you’ve worked across CRM, engagement campaigns, or product education. •
Collaborative Environment:
You should thrive in an in-person, collaborative environment. (We work together from our office in the Presidio—this is not a remote role!)
#J-18808-Ljbffr