Automation Service Specialist

2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from TESA Talent Advisory Are you an experienced troubleshooter of complex automation equipment? We have the job for you! Overview You will be the technical "go-to" specialist for our clients' Automated Lab Systems product line. You will train and support internal service personnel and third-party partners. Location: Home-office-based in the US Duties Include: Monitor and guide the Regional Field Service Team members' quality focus and success Maintain expert technical knowledge of all Automation products by participating in training as needed Ability to document equipment failures to be addressed by manufacturing, understanding the relationship between problem/cause/solution Maintain highly effective technical communication methods with FSEs and 3rd Party Service Providers Perform remote troubleshooting and diagnostics utilizing various software, such as video call software, phone service, and teleservice Support the sale and proper execution of Preventive Maintenance (PM) services Ideal Skills/Knowledge: BA/BS preferred but not required if the candidate has equivalent industry experience At least 3 years of experience working with automated equipment, such as design, manufacturing, or troubleshooting In-depth, hands-on experience with lab robotics or automation systems is preferred Able to travel across the US, roughly 50% Excellent verbal and written communication skills, with the ability to explain solutions to various technical levels Support the sale and proper execution of Preventive Maintenance (PM) services What To Expect: Stable company with low employee turnover that fosters a culture of integrity, global diversity, collaboration, and high achievement Competitive salary and comprehensive medical benefits, including medical, dental, vision, FSA, and 401 (k) with company matching Upgrading Talent, Enhancing Careers TESA Talent Advisory is an executive search firm deeply committed and connected to the laboratory sciences industry, partnering with innovative and exciting employers in niche science industries while providing life-changing careers to superior talent. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Customer Service Industries Automation Machinery Manufacturing, Biotechnology Research, and Medical Equipment Manufacturing Referrals increase your chances of interviewing at TESA Talent Advisory by 2x Inferred from the description for this job

Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Service Specialist” roles.

Customer Service Representative (West Chicago)

West Chicago, IL $20.00-$23.00 1 month ago Customer Support Specialist (US - Remote)

Special Agent: Healthcare Services /Medical Background

Greater Chicago Area $99,461.00-$128,329.00 1 week ago Glendale Heights, IL $60,000.00-$70,000.00 6 days ago Chicago, IL $43,000.00-$80,000.00 4 weeks ago Bensenville, IL $80,000.00-$90,000.00 1 week ago Des Plaines, IL $90,000.00-$95,000.00 1 week ago Customer Service Operations Specialist II

Manager, Customer Supply Chain and Service

Chicago, IL $90,000.00-$110,000.00 1 week ago Des Plaines, IL $55,000.00-$60,000.00 6 days ago Customer Success and Operations Associate

Customer Service and Warranty Specialist

Gate Service Representative (Night Shift- 5:00pm- 5:30am)

Bolingbrook, IL $55,000.00-$80,000.00 1 day ago Supply Chain Customer Service Specialist

Elgin, IL $60,000.00-$65,000.00 3 days ago Greater Chicago Area $119,185.00-$154,941.00 3 days ago Gate Service Representative (Mid-Shift: 11:00am-7:30pm)

Night Shift- Gate Service Representative (5:00PM-5:00AM)

Chicago, IL $40,000.00-$50,000.00 1 month ago Chicago, IL $85,000.00-$100,000.00 2 weeks ago Customer Service Specialist/Operations Team at CaroTrans, Inc. Chicago, IL

University Park, IL $48,000.00-$72,000.00 1 month ago Glendale Heights, IL $85,000.00-$100,000.00 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr