Rippling
Technical Account Manager (Mid-Market)
Rippling, San Francisco, California, United States, 94199
Join to apply for the
Technical Account Manager (Mid-Market)
role at
Rippling 1 day ago Be among the first 25 applicants Join to apply for the
Technical Account Manager (Mid-Market)
role at
Rippling About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
About The Role
Rippling is looking for a customer-obsessed Technical Account Manager (TAM) to join our rapidly scaling TAM team. As part of our dedicated Customer Success organization, you will work closely with our rapidly scaling and maturing customers to understand their needs, demonstrate where Rippling can solve their problems, and help drive their adoption of Rippling’s product suite. You will own the key admin relationships and be responsible for turning customers into long-term champions, developing account strategy, and enabling Rippling’s customers, all while providing an impeccable customer experience along the way. If you are a self-starter, find yourself constantly taking on new challenges, working feverishly until you find solutions, and pride yourself in providing an excellent customer experience, you're in the right place!
The Technical Account Management team manages long-term relationships with Rippling’s growing and complex customers by becoming their trusted Rippling advisor. Our team of 30+ TAMs - spread across more than 15 states in the US - partners cross-functionally from account management to product to engineering and more. Since the TAM team’s inception, we have partnered with hundreds of customers day-to-day, ensuring their adoption of key Rippling products and success on our platform.
Please note we will not be hiring in the San Francisco Bay Area or New York City Metro Area
What You Will Do
Build long-lasting relationships by owning a book of business of our mid-market customers, building relationships with your key stakeholders, and building advocates by providing an above-and-beyond customer experience Offering white glove guidance through key customer milestones such as open enrollment, end-of-year payroll filing, and end-of-year re-orgs Increase adoption by driving customer adoption of key features, new product releases, and best practices Triage critical customer issues to resolution Ensure customers feel well supported with your sense of urgency and advocacy for their questions, issues, and escalations Work directly with customers to understand their HR, payroll, benefits administration, and IT workflows Master the Rippling product suite and the nuances of our offerings Work cross-functionally, with internal Rippling partners in support, product, and engineering Identify and qualify add-on opportunities and support renewal negotiations in partnership with your Account Manager counterparts Act as the escalation contact for critical incidents impacting customers Collaborate with Support and Engineering to ensure rapid resolution, delivering full root-cause analyses (RCA) post-incident Proactively communicate with clients during high-impact issues, maintaining transparency
What You Will Need
3+ years of work experience at a SaaS company in a customer-facing role Preferred: Experience working at a technology-focused PEO or HRIS Stellar written and verbal communication skills Track record of building strong customer relationships Hunger to work extremely hard on a growing team Flexibility with changing job duties and responsibilities Excellent at time management, prioritizing tasks, and adapting on a day-to-day basis Passion for training both customers and internal teams Interest in actively working with product and engineering teams Bonus points for experience with payroll, health insurance, HRIS, or IT
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com
The pay range for this role is:
94,320 - 117,900 USD per year(US Tier 2)
89,080 - 111,350 USD per year(US Tier 3)
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Customer Service, Information Technology, and Project Management Industries Software Development Referrals increase your chances of interviewing at Rippling by 2x Get notified about new Technical Account Manager jobs in
San Francisco, CA . Account Manager – Technical Sales – 3D Manufacturing Solutions Silicon Valley
Account Manager – Technical Sales – 3D Manufacturing Solutions Silicon Valley
Manager, Customer Experience (West Coast)
San Francisco, CA $230,000.00-$268,000.00 2 months ago Sr Pre Sales Solutions Engineer, Auth0- U.S. West coast
Senior Customer Success Manager - Life Sciences
Solutions Architect, NTT Global Alliance
Customer Success Manager, Energy and Emerging (USA)
San Mateo, CA $130,000.00-$175,000.00 3 weeks ago Associate Customer Success Manager (West)
San Francisco, CA $155,000.00-$175,000.00 1 month ago Customer Success Manager - India (Remote)
Customer Success Manager- US/Canada (Remote)
San Francisco, CA $95,000.00-$115,000.00 2 months ago San Francisco, CA $75,000.00-$125,000.00 1 month ago San Mateo, CA $80,000.00-$165,000.00 5 months ago Partner Solutions Architect - Cortex Cloud
San Francisco, CA $15,000.00-$95,000.00 1 month ago EPM Solutions Architect, Sales Performance Management - San Francisco Bay Area
San Francisco, CA $140,000.00-$210,000.00 2 months ago San Francisco, CA $140,000.00-$160,000.00 2 weeks ago Solutions Architect - Digital Native Business
San Francisco, CA $140,000.00-$180,000.00 2 days ago Staff Solutions Architect: New Logo - San Francisco
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Technical Account Manager (Mid-Market)
role at
Rippling 1 day ago Be among the first 25 applicants Join to apply for the
Technical Account Manager (Mid-Market)
role at
Rippling About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
About The Role
Rippling is looking for a customer-obsessed Technical Account Manager (TAM) to join our rapidly scaling TAM team. As part of our dedicated Customer Success organization, you will work closely with our rapidly scaling and maturing customers to understand their needs, demonstrate where Rippling can solve their problems, and help drive their adoption of Rippling’s product suite. You will own the key admin relationships and be responsible for turning customers into long-term champions, developing account strategy, and enabling Rippling’s customers, all while providing an impeccable customer experience along the way. If you are a self-starter, find yourself constantly taking on new challenges, working feverishly until you find solutions, and pride yourself in providing an excellent customer experience, you're in the right place!
The Technical Account Management team manages long-term relationships with Rippling’s growing and complex customers by becoming their trusted Rippling advisor. Our team of 30+ TAMs - spread across more than 15 states in the US - partners cross-functionally from account management to product to engineering and more. Since the TAM team’s inception, we have partnered with hundreds of customers day-to-day, ensuring their adoption of key Rippling products and success on our platform.
Please note we will not be hiring in the San Francisco Bay Area or New York City Metro Area
What You Will Do
Build long-lasting relationships by owning a book of business of our mid-market customers, building relationships with your key stakeholders, and building advocates by providing an above-and-beyond customer experience Offering white glove guidance through key customer milestones such as open enrollment, end-of-year payroll filing, and end-of-year re-orgs Increase adoption by driving customer adoption of key features, new product releases, and best practices Triage critical customer issues to resolution Ensure customers feel well supported with your sense of urgency and advocacy for their questions, issues, and escalations Work directly with customers to understand their HR, payroll, benefits administration, and IT workflows Master the Rippling product suite and the nuances of our offerings Work cross-functionally, with internal Rippling partners in support, product, and engineering Identify and qualify add-on opportunities and support renewal negotiations in partnership with your Account Manager counterparts Act as the escalation contact for critical incidents impacting customers Collaborate with Support and Engineering to ensure rapid resolution, delivering full root-cause analyses (RCA) post-incident Proactively communicate with clients during high-impact issues, maintaining transparency
What You Will Need
3+ years of work experience at a SaaS company in a customer-facing role Preferred: Experience working at a technology-focused PEO or HRIS Stellar written and verbal communication skills Track record of building strong customer relationships Hunger to work extremely hard on a growing team Flexibility with changing job duties and responsibilities Excellent at time management, prioritizing tasks, and adapting on a day-to-day basis Passion for training both customers and internal teams Interest in actively working with product and engineering teams Bonus points for experience with payroll, health insurance, HRIS, or IT
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com
The pay range for this role is:
94,320 - 117,900 USD per year(US Tier 2)
89,080 - 111,350 USD per year(US Tier 3)
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Customer Service, Information Technology, and Project Management Industries Software Development Referrals increase your chances of interviewing at Rippling by 2x Get notified about new Technical Account Manager jobs in
San Francisco, CA . Account Manager – Technical Sales – 3D Manufacturing Solutions Silicon Valley
Account Manager – Technical Sales – 3D Manufacturing Solutions Silicon Valley
Manager, Customer Experience (West Coast)
San Francisco, CA $230,000.00-$268,000.00 2 months ago Sr Pre Sales Solutions Engineer, Auth0- U.S. West coast
Senior Customer Success Manager - Life Sciences
Solutions Architect, NTT Global Alliance
Customer Success Manager, Energy and Emerging (USA)
San Mateo, CA $130,000.00-$175,000.00 3 weeks ago Associate Customer Success Manager (West)
San Francisco, CA $155,000.00-$175,000.00 1 month ago Customer Success Manager - India (Remote)
Customer Success Manager- US/Canada (Remote)
San Francisco, CA $95,000.00-$115,000.00 2 months ago San Francisco, CA $75,000.00-$125,000.00 1 month ago San Mateo, CA $80,000.00-$165,000.00 5 months ago Partner Solutions Architect - Cortex Cloud
San Francisco, CA $15,000.00-$95,000.00 1 month ago EPM Solutions Architect, Sales Performance Management - San Francisco Bay Area
San Francisco, CA $140,000.00-$210,000.00 2 months ago San Francisco, CA $140,000.00-$160,000.00 2 weeks ago Solutions Architect - Digital Native Business
San Francisco, CA $140,000.00-$180,000.00 2 days ago Staff Solutions Architect: New Logo - San Francisco
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr