Tyler Technologies
Description
Responsibilities
Define CX operational and financial KPIs to measure value creation and service outcomes. • Lead performance reporting and data storytelling to senior leaders and the board. • Analyze trends in cost-to-serve, margin impact, and customer retention to guide investments. • Benchmark performance against industry standards. • Collaborate across teams to improve accuracy, consistency, and actionability of analytics dashboards. Qualifications
•
Bachelor’s in Finance, Business, or Economics (Master’s preferred). • 8+ years in business data analytics or performance strategy or data driven operations roles. • Advanced knowledge of analytics frameworks, BI tools, and financial modeling.
Success Metrics: • Improved insight into CX cost-effectiveness. • Better prioritization of investments based on client and financial data. • Increased adoption of analytics standards and KPIs across divisions.
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Define CX operational and financial KPIs to measure value creation and service outcomes. • Lead performance reporting and data storytelling to senior leaders and the board. • Analyze trends in cost-to-serve, margin impact, and customer retention to guide investments. • Benchmark performance against industry standards. • Collaborate across teams to improve accuracy, consistency, and actionability of analytics dashboards. Qualifications
•
Bachelor’s in Finance, Business, or Economics (Master’s preferred). • 8+ years in business data analytics or performance strategy or data driven operations roles. • Advanced knowledge of analytics frameworks, BI tools, and financial modeling.
Success Metrics: • Improved insight into CX cost-effectiveness. • Better prioritization of investments based on client and financial data. • Increased adoption of analytics standards and KPIs across divisions.
#J-18808-Ljbffr